FIRST TIME CALLING JOHN THE PLUMBER, TRACY IN THE OFFICE WAS KIND AND UNDERSTOOD MY NEEDS! SHE KEPT ME INFORMED TOLD ME KIM SMITH WAS COMING OUT AND HE ARRIVED ON TIME THEY ALSO EMAIL YOU TOO! KIM WAS PHENOMENAL TO SAY THE LEAST, I HAD LEAK IN MY TOILET AND HE FOUND THE HOT WATER HEATER WAS LEAKING. KIM REPLACED THE HOT WATER HEATER AND AS HE WAS WORKING HE EXPLAINED EVERYTHING TO ME! HE GAVE ME PRICE UP FRONT I AGREED JOB WAS BEING DONE! NO HIDDEN FEES! KIM WAS EXCEPTIONAL AND KIND VERY POLITE! FOUND OUT MY WATER MAIN LINE HAD LEAK TO HOUSE, KIM CALLED CITY TO COME OUT TO SEE IF IT WAS MY ISSUE OR CITIES. TURNED OUT MINE! KIM CAME OUT NEXT DAY AND EVENTUALLY HAD ANOTHER TECHNICIAN HELP DIG HIS NAME IS RICH AND HE WAS POLITE, KNOWLEDGEABLE AND ALSO PHENOMENAL! THEY WORKED GREAT TOGETHER, EXPLAINING TO ME EVERYTHING! I AM SO PLEASED, THERE SERVICE, QUALITY OF WORK! EXCELLENT SERVICE! IF YOUR EVER IN NEED OF PLUMBING SERVICE LOOK NO FURTHER CALL ( JOHN THE PLUMBER) BEST DECISION I MADE AND YOU TOO! THANK YOU!
