Upon arrival customer had a toilet backed up due to possible toy in toilet. We advised customer to camera sewer after auger and estimate was signed. While we were moving boxes to access water heater a glass filled box fell and broke. We gave customer $100.00 credit towards broken box. After auger customer declined sewer main evaluation. Toilet will also need to be reset due to sewer smell in bathroom. After auger of toilet, customer no longer wanted camera evaluation. Estimates proved customer declined Thank you for calling John The Plumber.