During my initial investigation throughout the entire house, the only two items that are having issues with draining is the master bathroom Jacuzzi tub and the master bathroom shower. Everything else is draining properly and is in need of service at this time. This estimate is to provide a snaking service for the master bathroom Jacuzzi tub along with a sneaking service for the master shower. While attempting to clear the Jacuzzi tub, I came across a big root ball. I confirmed that it was a root ball with the camera. I did not charge customer for the camera service. I explained the situation on the recorded tablet line and she said at this time all she wanted to do was proceed with the stoppages and not deal with the root ball in the Jacuzzi line. Customer stated credit card is on file for office to charge card.