I had a unique plumbing project. I recently purchased a property that had basic/adequate tub and shower fixtures. I had already replaced 3 toilets and 2 vanities myself but upgrades for my tub and showers were unique. First of all the property had pex piping which the only thing I know about is for me "not top touch". I had already contacted a skilled handyman and 2 contractors-all of which didn't want to take on the job due to the complexity. I called JOHN THE PLUMBER to get an estimate. Over the phone I told them I needed a "skilled" plumber who enjoyed a challenge. The next day Kim Smith shower up to give me an estimate. He was friendly and courteous but most importantly he was truly excited about the challenge. I braced for the estimate which was lower than I expected (I figured that at the end there would be "extra add on charges) and accepted the proposal. The following day Kim Smith showed up ready for the challenge. He completed the project within 1.5 days and was extraordinary. My project had back to back showers with unique upgrades. Definitely not a standard plumbing project. At the end when it was time to settle up the bill it was exactly what I was quoted. So glad I called JOHN THE PLUMBER and KIM SMITH you went above and beyond!