We met with the homeowner who reported a leaking 80-gallon water heater located in a closet behind his in-home movie theater. The heater had reached the end of its service life and was leaking from the base. He explained that he had already received a significantly cheaper quote from another plumbing company, but allowed us the opportunity to discuss pricing. ⸻ Customer Consultation We thoroughly reviewed the scope of the work with the homeowner and explained the value behind our pricing, which includes licensed work, warranty, labor, and high-quality materials. While our pricing was initially higher than the other quote, we made an effort to work with him on the cost in good faith. Ultimately, the homeowner agreed to proceed with our team, trusting in our professionalism and immediate availability. ⸻ Work Performed • Carefully drained and disconnected the existing 80-gallon water heater. • Navigated tight spaces and low-clearance access to extract the heater from behind the hom