Upon arrival, customer informed me that she had a handyman come and do some work for her in her master bathroom and all of the things that he serviced were wrong. Customer stated that the neighbor receded her toilet and in doing so now the toilet continues to rock back-and-forth. I advised customer that I would need to do a small diagnostic to determine what was causing the toilet to sit so high. I advised the customer that most likely it was the flange and needed to be either lowered or the toilet needed to be shipped. After removing the toilet, I determined that the flange was too high However, in order to lower, the flange would’ve meant we needed to chip a lot of the floor in the customer did not want to do that so I advised customer I would need to shim the toilet up and customer agree. I pulled the toilet replaced the wax ring and the Johnny bolts and then shim the toilet up to level and apply caulking. Toilet was not moving and flushing and draining well. Customer also said that