Upon arrival customers NG water heater had a pilot light that was out. We charged a diagnostic fee of $225.00. Further diagnostic we found there was a lot of debris in base of tank giving her options of cleaning, replacing gas valve and burn assembly, as well as replacing water heater. Water heater is almost 10 years old and while we were going over options of inside components, t/p relief relieved itself and will be an additional issue. Customer decided to just replace unit. Customer paid a $500.00 deposit and used our financing company for the remaining 2016.68. Customer wants first appointment tomorrow morning. Thank you for calling John The Plumber -Shane