Upon arrival to the location, I met with Betsy who had the garage opened and showed me the tanked water heater which they wanted removed. Betsy manages the property, and advised me that the owners just prefer the tankless more, they’re from Europe and have one over there. Moreover, they want to get it done sooner than later. There’s a total of 5.5 bathrooms in the entire home. I asked Betsy for a few minutes while I got her some options based off what we discussed. When I got back, I showed Betsy the options, she wanted to know if the tankless was sufficient for the entire home, I told her based off the fixtures in the home, 11.2 gpm is more than enough. She also wanted to know if we provided service plans, I mentioned the membership. Betsy was interested and asked me to make separate estimates with all the information so she can forward it to the owners and have them make the decision. Hence, I asked Betsy when would be ideal for me to follow up, and she stated Tuesday to give the own