Upon arrival, the customer immediately explained that Josh had visited two weeks prior and used an auger to clear a minor toilet clog. She mentioned that the issue returned after two weeks and believed Josh had missed something during his visit. After assessing the situation, I concluded that Josh had properly diagnosed and addressed the issue at the time. I informed the customer that JTP does not warranty drain clogs. The customer requested a credit for the previous charge toward any new work needed. I contacted the office to explain the situation. The customer also mentioned that she planned to leave a detailed, negative review about the company. I tried to resolve the matter by explaining it didn't have to end this way, but she became upset. I then sent her an estimate for a pressure-assisted toilet, which further frustrated her. I apologized and left the premises.