Great service! Very conscious of social distancing, masks and booties. Very nice and respectful. They always are. The call center is also very helpful and nice. :)
From day one the service and ease of getting a new air conditioning unit was awesome. I have nothing but good things to say about Darren, the service technicians, etc.
The service tech got here at 2:30 right on time, looked at my unit, took lots of pictures. Showed us all that was wrong with it. Was very honest, said he could fix it for a few thousand, but not guaranteed. We opted to replace the unit. Darren came over gave us some options. Now we are just waiting for installation.
Tyler was very curtious, efficient and informative.
Marvin was very informative and thorough
Honest, gave me my options, and didn't try to push me into making a decision. From first phone call when they did the best they could to find a time to come that worked for me, to the technician that actually arrived early, (and Brian was extremely knowledgeable, professional, and friendly) everything was great. Listened and took time to explain what was needed.
Excellent service above expectations, Brian was very detail in his explanation.
Adam explained everything he did and where we were at with our system. He took his time so we understood exactly how our system bus doing
Arrived on site to perform combo tune up on a 2018 AcPro system. Condenser located in back yard. Furnace and Evaporator coil located in attic. Client stated no issues as he just wanted filter replaced. Washed condenser coil inside and out as unit was clogged up. Inspected electrical compartment. Primary was good. Fan motor was good and in range on amps. Compressor start ups are good. Run amp are in range and cooling home good at 19 degrees. Inspected indoor unit. Client still uses 1 inch filter and advised client that he no longer needed standard filter any more as he has a 5 in filter but has not been replaced since last year. Filter has been letting dirt in unit. Advised we need to keep dirt form unit. Motor is good. Blower assembly collecting dust over dirt that has entered. Evaporator coil is good. Drain lines are clear at this time but Advised if dirt keeps entering system it could clog up drain lines over time. Recommend adding a whole house cleaning and purifying system to help
Arrived on site to perform spring tune up on a 2020 lennox system. Condenser located back yard. Furnace and Evaporator coil located in attic. Client stated no issues. Client has 2 systems but we only replaced one and came to perform combo tune up on upstairs unit only. Washed condenser inside and out. Unit was a bit dirty from outdoor debris. Primary and secondary motor controls are both good and in range. Fan motor is good and in range of amps. Compressor start up are good. Run amps are good as well. System pressure are good and cooling hole at 19 degrees. No protection on unit. Inspected indoor unit. Filter was really dirty as client also has about 4 cats. Replaced filter. Blower assembly is good has slight dust. Evaporator coil good. Inducer motors is good. Drain lines due have debri. Advised client to stay on top o filter and replace every 6 months as they do run fan all day cycling air in home. Is debris enters system it could clog up drain lines over time and client is aware. No
Arrived on site to perform spring tune on a 2018 acpro system. Condenser located in back of home. Furnace and Evaporator coil located in garage. Tenant stated no issues. Cycled unit. Last tech did not put door on properly and is good now.found system dose not have a reck for filter so nothing is holding filter secured and is getting lifted and allowing dirt to enter system. Reason why blower assembly is really dirty. Found filter dirty. Recommend replacing more often. Blower assembly is really dirty from dirt that has entered system in past. Dirt is creating weight on motor. Motor has oil leaking from over working. Would rexomAs it has lasted of oil and dirt building up. Motor could fail from conditions and over worked. Secondary control is good. Evaporator has light debris but due to the amount of dirt that could be entering system. Washed condenser inside and out. Fan motor is good and good amps. Primary and secondary are both good and in range. Start ups on compressor are high but
arrived on site to perform spring tune up on 2 units. 2018 Goodman unit. Client stated no issues. Both condenser located on side on home. Washed mini split inside and out. Would recommend adding a surge protector on unit to protect it. Washed condenser inside and out. Primary and secondary motor controls are good. Start ups are high and would recommend adding a compressor booster kit to help start up low and run easier. Run amps are good and cooling home at 22 degrees. Filter was replaced as client had her own and was replaced. Blower assembly is dirty from pst years. Would recommend replacing more often. Motor is good and amp draws are in range. Evaporator coil has light debris. Drain lines good no protection on unit. Recommend adding some. Went over all findings with client. Client is aware of how system is running and itâ€™s condition. Client did declined recommended work at this. Both systems are operational and cooling upon departure.
Arrived on site to perform combo tune up on a 2020 lennox unit. Client was not home and had brother out visiting and was watching over home while owner was out for spring break. Brother stated no issues and good. Washed condenser unit inside and out. Unit was extremely dirty and clogged up restricting air flow. Cleaned coil good clear. Recommend signing up on maintenance plan to be coming out yearly and was unit out clean. Primary and secondary motor controls are good and in range. Checked amp draws on compressor and fan motor and are both good. System is cooling home good at 22 degrees. No protection equipped on unit. Inspected indoor unit. Found filter extremely dirty and clogged. Recommend replacing filter more often. Blower assembly is good. Motor is good and amp draws are good. Evaporator coil is good. Drain lines are clear and good very slight dust. All safety switches are operational. Temperature rise and temperature split is good. No protection on units and recommend adding sur
Performed furnace maintenance on 2 2008 York furnaces. Cycled furnaces for heat. Verified proper heating sequence of operations. Temperature rise across heat exchangers is within range. Cleaned furnaces exterior as well as blower assembly and heating compartments. Ran systems through 20 point inspection checklist. Went over findings and recommendations with homeowner. Homeowner wants to hold off on any repairs as she does want to replace the system soon. Asked if we work with Costco, advised that we do not work with Costco but we can price Match accordingly. Left replacement filters. Cycled system, system is operational upon departure.
Technician arrived on site to perform maintenance on 5 ton split system. Todayâ€™s visit is on furnace. Checked the following: -hot surface igniter ohms -flame sensor -temp split -inducer amps -blower amps -blower wheel -filter condition -gas piping -vent piping -safety switches Overall unit is in good health. Filter was bad but changed it out with a customer supplied one. Adjusted fan settings to circulate instead of â€œonâ€
Upon arrival performed install on surge protectors and replaced dirty merv 16 filter
Upon arrival performed maintenance on lennox system. Indoor motor and wheel good. Filter was completely dirty and ready for replacement, client wants to move forwards with surge protection to system. Coming back out Monday, client has no time has to be in Dr meetings. Circuit board and electrical connections good. Temp rise splits good. Ducting system is in good condition. Purged through drains. Amperages throughout system good. System was reset tested and fully functional upon departure. - dirty filter - installing surge protector - good amperages.
Arrived on site to diagnose a thermostat issues on a goodman 2016 system. Furnace located in upstairs hall way. Client they were having issues connecting to WiFi on there thermostat and app on phone. It stated system would not turn on in heating mode. Found Honeywell T6 pro thermostat had a error code and would not let system turn on. Cleared thermostat as I pulled off 5e wall and reset and system was now operational and heating good. Now tired to set up WiFi on thermostat to be able to connect to phone. Over all found thermostat was not going to connect due to Honeywell connection. Client were interested in replacing with a WiFi nest thermostat. Installed and cycled heating and cooling to ensure system and thermostat is operational. Client cycled off system with phone to ensure WiFi is working on this thermostat. System is no operational upon departure. Would recommend adding surge protectors on high efficient systems to prevent system from gettin damaged from electrical surges and p
Arrived on site to perform fall tune up on a 2019 Lennox system. Furnace located in attic. Found filter dirty and long over due replacement. Recommend replacing to reduce dirt entering system. Found ducting to be metal ducts with layer of insulation over it which is falling apart in some areas. Blower wheel and assembly is accumulating dirty and debris. Motor is good and amp drawls are in range. Inducer is good and amp drawls are good. All safety switches are operational. Temperature rise is good and in range. Over recommendation adding a purifying system to better air quality over all in home due to client allergies. Evaporator coil is good. Heat exchanger is good at this time. Drain line have light dust due to the amount Of dirt that has entered system. Could risk clogging up drain lines if keeps accumulating over time. No protection on either unit. Found voltage at 122v. Recommend adding surge protectors to prevent system from getting damaged from electrical surges and power outage
Arrived on site to perform AC maintenance on 3 year old Lennox system. Had homeowner cycle system for cooling. Checked outdoor unit electrical and system components. Refrigerant pressures are within range and system is producing proper temperature split. Primary motor control is in good condition. Secondary motor control is within range. Amp draws for condenser fan motor and compressor are within range. Pulled off all panels as well as condenser fan motor and thoroughly washed out condenser coil inside and out. Compressor start amps are only slightly high, and system is not surge protected. Cycled system, system is fully operational upon departure.
Performed maintenance on 6 year old Lennox unit. Cycled system for heat. Verified proper heating sequence of operations. Checked indoor unit electrical and heating components. Cleaned blower assembly and heating compartment. Cleaned flame sensor. Checked and verified proper heating operations and components are working accordingly. Blower wheel and evap coil are clean. Blower motor looks healthy. Whole home air purification system is working properly. Merv filter is dirty, went ahead and replaced with approval. Ductwork is all properly sealed and in good condition. Called homeowner cheryl and renewed membership as well, Cheryl approved to run card thatâ€™s on file. Cycled system, system is fully operational upon departure.
Performed Fau maintenance on 6 year old Rheem system. Cycled system for heating. Verified proper heating sequence of operations. Temperature rise across heat exchanger is high but within range. Merv 11 filter is extremely clogged which can be why unit is operating a little hotter than usual. Checked and ensured all registers were open. Ran system through 20 point inspection checklist. Homeowner had no filters on hand and will be ordering and replacing himself. Went through findings and recommendations. Cycled system, system is operational upon departure.
Arrived on site to perform FAU maintenance on 16 year old Lennox furnace. Cycled system for heating. Verified proper heating sequence of operations. Temperature rise across heat exchanger is within range. Static pressure on unit is high, unit does not have any supply plenum and is operating on only 1 return. Indoor blower wheel is dirty. Indoor blower motor amp draws are in range, and secondary motor control tests good. Inducer motor amp draws are getting closer to allowed maximum range. Wiped down blower and heating compartment. Tested and verified heating components are working accordingly. Pulled off evap coil compartment to access and inspect heat exchanger. Heat exchanger has mild hot spots throughout chambers. Evaporator coil is dirty. System gas line does not have a sediment trap Before going Into unit. Unit also does not have any condensation safety switches for safety against condensation leaks in the AC mode. Homeowner just replaced his filter. Went over all findings and reco