Friendly, informative, patient, and willing to demonstrate what I requested.
Victor is awesome. He explained everything and he completed the job quickly and accurately.
Very professional and courteous
Great service! Very conscious of social distancing, masks and booties. Very nice and respectful. They always are. The call center is also very helpful and nice. :)
From day one the service and ease of getting a new air conditioning unit was awesome. I have nothing but good things to say about Darren, the service technicians, etc.
The service tech got here at 2:30 right on time, looked at my unit, took lots of pictures. Showed us all that was wrong with it. Was very honest, said he could fix it for a few thousand, but not guaranteed. We opted to replace the unit. Darren came over gave us some options. Now we are just waiting for installation.
Tyler was very curtious, efficient and informative.
Marvin was very informative and thorough
Adjusted 1 vent, it was blowing directly to where client sleeps. Showed client how to move loovers on vents as well.
Upon arrival performed diagnostic. There was some residual water build up in secondary drain. Made sure to clear out drain just to verify it was backed up. Compressor and refrigerant levels are running like Normal. Advised if client has any other issues please call back.
Upon arrival performed maintenance on hvac system. Opened up condenser and washed out coils com0letly. Tested and verified primary and secondary control are in range. Refrigerant levels are very good. Ducting is in good condition. Insulation levels are very low. Client has gotten several bids. Air flow to back bedroom is good. Amperages throughout system in great condition. Client will call back for membership, gonna speak to his partner to make sure they are re signing up. Electrical fuses in range. Thermostat in working order. Filter is dirty. Client replacing. System is operational upon departure.
Changed out breaker, fuses, gas line and painted pvc black
Control Board Replacement- Warranty Upon arrival system is non operational. Replaced control board with factory replacement, under warranty. Upon replacement system is working and operational. Recommended surge protection on both systems to prevent the possibility of this situation repeating. Surge Protection has been installed on indoor furnace unit, as well as outdoor condenser unit. Upon departure system is working and operational.
Diagnostic Upon arrival system is not working or operational. Customer complaint system not coming on. Upon inspection I tested all electricals components to ensure voltage was going to system, I found that the transformer had failed, it was receiving 120 but not putting out 24 low voltage. After installing a new transformer under warranty, and upon further inspection it is clear that the board has failed, it is receiving proper voltage but not putting out power to terminals. Going to call Goodman for replacement under warranty. Need to follow up for replacement ASAP. Upon departure system is non operational.
Summer AC Maintenance. Upon arrival system is working and operational. I began my maintenance at the outdoor condenser, took apart condenser and cleaned coil with water and our coil solution, removing dirt and debris, system was heavily impacted. Inspected electrical components for wear, tested electricals for amp draw. Checked and measured systems refrigerant pressures and charge. Cleaned service panel. I then proceeded to the indoor furnace unit. Checked electricals ensuring tight connections. Inspected blower wheel compartments for balance and dust build up. Measured temp split, checked main condensate line and safety. Inspected ducts for leakage. Inspector failed due to possible in adequate placement of safety switch, a safety T switch was installed on secondary condensate to ensure passing of inspection. Member mentioned they have allergies, recommended phenomenal aire to help keep home clean and healthy. Upon departure system is working and operational.
System diagnostic Upon arrival system is non operational. Tested for power at the thermostat. Jumped system out, system is working. Upon inspection thermostat is locked out. Member requested install of new thermostat that is simpler. Sensi WiFi thermostat installed. Upon departure system is working and operational.
Performed Summer AC Maintenance Upon arrival system is working and operational. I began my maintenance at the outdoor condenser by cleaning with a water and coil solution, vacuumed out debris inside condenser. Inspected and measured system amperages and equipment, checked electrical connections to be tight. Checked and measured refrigerant pressures and charge. Upon testing outdoor amperages, the compressor is pulling high amps as well as a high start up amperage, recommend member put compressor saver kit. Member said to follow up in a month to have one installed. I proceeded to the indoor furnace unit, I inspected the electrical equipment for tight connections and anything out of the ordinary. Checked blower wheel compartments for dust and proper balance. Checked for duct leakage. Tested indoor blower cap. Upon departure system is working and operational
AC maintenance, upon arrival system is working and operational. I began my maintenance outside by cleaning the condenser unit inside and out with water and coil cleaner. Inspected all electrical connections for tightness. Measured amp draws on system. Inspected and found contactor to have heavy pitting. Tested system refrigerant pressure and charge. Recommended to client to remove foliage growing near and into condenser. I then proceeded inside to the attic to address the clients concern of air flow, wanted more air flow in bedrooms while cutting from den, no dampers in system. Recommend client adds dampers at least two, to help redirect air flow. I then proceeded to furnace unit. Inspected filter and recommend a filter change, client said they will pick some up. Checked electrical connections ensuring tightness, inspected blower wheel compartment for dust and proper balance. Checked condensate line for proper drainage and secondary safety functionality. Client stated on our installati
Upon arrival performed diagnostic. Found system to be icing up. Found indoor coil to be extremely covered and no air flow. Added 2 lbs of r22 and leak dye. Replaced secondary motor control and added booster kit to keep amperages low, compressor is kicking on hard. Cleaned entire system out, system was covered in dirt. Outdoor coils are completely damaged and no air flow, client is fully aware of how system is, does not wanna replace system wants to get system up and going today? Went over findings with client, spoke to husband and wife and decided to do repair options. Signed client up with membership. System is operational, advised client system is running, just advised there is a some damaged parts.
Performed AC maintenance on a Lennox XC25. Systems cooling temperature split is 21 degrees. Indoor blower is amping ok. Condensate lines are clear and functioning well. Outdoor coils were heavily dirty but cleaned up great with a chemical wash. Compressor and fan amps are in range at this time. Refrigerant levels are ok. Customer had surge protection installed today for the furnace and condenser. System was cycled before leaving.
Performed diagnostic on 3 year old unit. Homeowner states System isnâ€™t cooling. Outdoor unit does not turn on. Cycled system for cooling. Outdoor unit is not turning over. Checked system electrical. No line voltage coming to unit. Found breaker in the off position. Turned breaker on and system came on and started cooling. Refrigerant pressures are ok, weather not fully ideal for refrigerant check but system is cooling. Signed homeowner up on monthly maintenance program. System is operational upon departure.
Performed AC maintenance on 2005 Lennox Condenser. I noticed a few things on this maintenance as well and brought them up to Charles. 1. Duel secondary motor control has become weak on hermetic side terminal reading at 55 ÂµF this should be at 60 2. High voltage distributor showed signs of pitting on contact points due to amperage pull overtime 3. Condenser fan motor had significant oil leak is coming from bearing 4. Refrigerant pressures were in range although did contain a phased out refrigerant called R22 5. Compressor amperage is Exceeding manufacture specifications pulling at an actual of 28 A when it is really only for 26 please put the system in the danger zone of locking out from overheating. 6. Disconnect also was not equipped with surge protection or fuses Discuss full condition of system with Charles and he has recently replaced parts within the last couple years and will do it again once other components begin to go out. Advised him did the amperage is wearing the red zone
Tech arrived on site and did ac tune up. All system operations were good. Temp split and charge were good. Amps were good. Airflow is good. See checklist for details. Installed surge protector on the furnace to protect the IAQ items.