Great service! Very conscious of social distancing, masks and booties. Very nice and respectful. They always are. The call center is also very helpful and nice. :)
From day one the service and ease of getting a new air conditioning unit was awesome. I have nothing but good things to say about Darren, the service technicians, etc.
The service tech got here at 2:30 right on time, looked at my unit, took lots of pictures. Showed us all that was wrong with it. Was very honest, said he could fix it for a few thousand, but not guaranteed. We opted to replace the unit. Darren came over gave us some options. Now we are just waiting for installation.
Tyler was very curtious, efficient and informative.
Marvin was very informative and thorough
Honest, gave me my options, and didn't try to push me into making a decision. From first phone call when they did the best they could to find a time to come that worked for me, to the technician that actually arrived early, (and Brian was extremely knowledgeable, professional, and friendly) everything was great. Listened and took time to explain what was needed.
Excellent service above expectations, Brian was very detail in his explanation.
Adam explained everything he did and where we were at with our system. He took his time so we understood exactly how our system bus doing
Performed furnace maintenance on 2 2008 York furnaces. Cycled furnaces for heat. Verified proper heating sequence of operations. Temperature rise across heat exchangers is within range. Cleaned furnaces exterior as well as blower assembly and heating compartments. Ran systems through 20 point inspection checklist. Went over findings and recommendations with homeowner. Homeowner wants to hold off on any repairs as she does want to replace the system soon. Asked if we work with Costco, advised that we do not work with Costco but we can price Match accordingly. Left replacement filters. Cycled system, system is operational upon departure.
Technician arrived on site to perform maintenance on 5 ton split system. Todayâ€™s visit is on furnace. Checked the following: -hot surface igniter ohms -flame sensor -temp split -inducer amps -blower amps -blower wheel -filter condition -gas piping -vent piping -safety switches Overall unit is in good health. Filter was bad but changed it out with a customer supplied one. Adjusted fan settings to circulate instead of â€œonâ€
Upon arrival performed install on surge protectors and replaced dirty merv 16 filter
Upon arrival performed maintenance on lennox system. Indoor motor and wheel good. Filter was completely dirty and ready for replacement, client wants to move forwards with surge protection to system. Coming back out Monday, client has no time has to be in Dr meetings. Circuit board and electrical connections good. Temp rise splits good. Ducting system is in good condition. Purged through drains. Amperages throughout system good. System was reset tested and fully functional upon departure. - dirty filter - installing surge protector - good amperages.
Arrived on site to diagnose a thermostat issues on a goodman 2016 system. Furnace located in upstairs hall way. Client they were having issues connecting to WiFi on there thermostat and app on phone. It stated system would not turn on in heating mode. Found Honeywell T6 pro thermostat had a error code and would not let system turn on. Cleared thermostat as I pulled off 5e wall and reset and system was now operational and heating good. Now tired to set up WiFi on thermostat to be able to connect to phone. Over all found thermostat was not going to connect due to Honeywell connection. Client were interested in replacing with a WiFi nest thermostat. Installed and cycled heating and cooling to ensure system and thermostat is operational. Client cycled off system with phone to ensure WiFi is working on this thermostat. System is no operational upon departure. Would recommend adding surge protectors on high efficient systems to prevent system from gettin damaged from electrical surges and p
Arrived on site to perform fall tune up on a 2019 Lennox system. Furnace located in attic. Found filter dirty and long over due replacement. Recommend replacing to reduce dirt entering system. Found ducting to be metal ducts with layer of insulation over it which is falling apart in some areas. Blower wheel and assembly is accumulating dirty and debris. Motor is good and amp drawls are in range. Inducer is good and amp drawls are good. All safety switches are operational. Temperature rise is good and in range. Over recommendation adding a purifying system to better air quality over all in home due to client allergies. Evaporator coil is good. Heat exchanger is good at this time. Drain line have light dust due to the amount Of dirt that has entered system. Could risk clogging up drain lines if keeps accumulating over time. No protection on either unit. Found voltage at 122v. Recommend adding surge protectors to prevent system from getting damaged from electrical surges and power outage
Arrived on site to perform AC maintenance on 3 year old Lennox system. Had homeowner cycle system for cooling. Checked outdoor unit electrical and system components. Refrigerant pressures are within range and system is producing proper temperature split. Primary motor control is in good condition. Secondary motor control is within range. Amp draws for condenser fan motor and compressor are within range. Pulled off all panels as well as condenser fan motor and thoroughly washed out condenser coil inside and out. Compressor start amps are only slightly high, and system is not surge protected. Cycled system, system is fully operational upon departure.
Performed maintenance on 6 year old Lennox unit. Cycled system for heat. Verified proper heating sequence of operations. Checked indoor unit electrical and heating components. Cleaned blower assembly and heating compartment. Cleaned flame sensor. Checked and verified proper heating operations and components are working accordingly. Blower wheel and evap coil are clean. Blower motor looks healthy. Whole home air purification system is working properly. Merv filter is dirty, went ahead and replaced with approval. Ductwork is all properly sealed and in good condition. Called homeowner cheryl and renewed membership as well, Cheryl approved to run card thatâ€™s on file. Cycled system, system is fully operational upon departure.
Performed Fau maintenance on 6 year old Rheem system. Cycled system for heating. Verified proper heating sequence of operations. Temperature rise across heat exchanger is high but within range. Merv 11 filter is extremely clogged which can be why unit is operating a little hotter than usual. Checked and ensured all registers were open. Ran system through 20 point inspection checklist. Homeowner had no filters on hand and will be ordering and replacing himself. Went through findings and recommendations. Cycled system, system is operational upon departure.
Arrived on site to perform FAU maintenance on 16 year old Lennox furnace. Cycled system for heating. Verified proper heating sequence of operations. Temperature rise across heat exchanger is within range. Static pressure on unit is high, unit does not have any supply plenum and is operating on only 1 return. Indoor blower wheel is dirty. Indoor blower motor amp draws are in range, and secondary motor control tests good. Inducer motor amp draws are getting closer to allowed maximum range. Wiped down blower and heating compartment. Tested and verified heating components are working accordingly. Pulled off evap coil compartment to access and inspect heat exchanger. Heat exchanger has mild hot spots throughout chambers. Evaporator coil is dirty. System gas line does not have a sediment trap Before going Into unit. Unit also does not have any condensation safety switches for safety against condensation leaks in the AC mode. Homeowner just replaced his filter. Went over all findings and reco
Upon arrival performed furnace tune up. Cycled heating several times to make sure system is operating at 100%. proceeded to take amperage readings throughout motor and inducer. Cleaned and sanitized furnace cabinet. Home insulation is very low inside of attic. Ducting is in very good condition. System is an American standard 5 years old. Temp rise splits in range. Gas valve is in working operations. Burners are in good condition. Circuit board and electrical connections good. Safety switch in working order. 20x30x1 filter was replaced with maintenance. Signed client up for esa membership, took care of fall tune up for today, did not touch ac. System has been reset and is in working operations on departure of technician.
Post job walk
Total after all the rebates would be 13283.
Performed diagnostic on 30 year old Rheem system. System is not cooling. Per homeowner, he had home warranty company come out and diagnose system, he has been waiting on them to come and do repairs for a couple weeks now and wants a second opinion on it. Cycled system for cooling. System kicks on normally, is only blowing warm air. Checked outdoor unit electrical and system components. System is recieving proper high voltage power as well as low voltage command. Compressor is kicking on, but is not compressing refrigerant. Refrigerant pressures are equalized with compressor off or with it on, only changes but a couple psi in pressure. Secondary motor control is in range for compressor, and it is recieving the proper voltage. System has a bad compressor. Went over findings and recommendations with homeowner. Discussed repair vs . Replacement and they are leaning towards replacing the system. Homeowners have to discuss it together as they are unsure of home warranty will replace the syst
Collected $1000 deposit by check. Balance due $10641 on the day of installation