Lee got back to me promptly, and showed up promptly. He was very knowledgeable and explained very clearly what he felt the problem was and made adjustments to fix it. He took the time to test it and make sure all was fixed properly. This was an excellent visit. However, what it also showed was that the furnace and water heater were incorrectly adjusted previously by Townsend, and left that way by the most recent tune up visit. I have not commented on cost in the survey, because I don’t know how much the visit cost, if anything.