This is a five star review but it starts out with a negative- if I had to rate my service calls this fall/winter before Brian Mostascio showed up today, it would have been one star- I had really nice service guys come out before, but they did not fix the problem. But Townsend redeemed themselves today. FIVE STARS for Brian Motascio. First of all, I have to explain that my husband who used to deal with all this stuff, lost his hearing suddenly last year, so all the noises of unhappy boilers and car engines are up to me to hear and deal with. We do have a boiler service contract with Townsend, and the boiler had been running rough since it was tweaked in the fall during its the annual servicing. So I'd called several times to get service guys out to try to fix it. They did not fix the problem and in one case made it worse. The last guy who came last week, tinkered with it a little but did not take anything apart, and in retrospect I think he was trying to be kind and just do SOMETHING so I felt like I was being taken seriously, but he said the boiler sound was totally normal and left, but I knew it was NOT normal. I fretted that I if called Townsend YET AGAIN, I was going to have the reputation of being the "Boiler Hypochondriac Lady". But I gritted my teeth and called again yesterday, and luckily got Ellen on the phone again (she is GREAT by the way) who then sent me a total brainiac service guy, BRIAN MOSTASCIO, who showed up at 7:30 am, listened carefully as I explained all the problems: the rough super low frequency rumbling of the combustion, the smell of unburnt oil in the air outside, the combustion process in the chamber causing a Helmholtz Resonance effect in the basement (that feeling in your ears when you have one window down in the back of your car) the furnace going on and off for too short a time all day and night- on for a few seconds, going off for a minute, then on again for a few seconds, etc etc. Plus just to walk in to the basement and feel a slight Helmholtz Resonance was REALLY unpleasant. And we were using up way too much oil for the mild temperatures we've had. Brian Mustascio LISTENED to me, listened to the boiler, and then got to work, taking everything apart, and plugging in gadgets to read oil pressure, read CO2, etc. He replaced the oil injector nozzle, (the wrong large size had been installed before to "fix" the problem), and took his time to get everything JUST RIGHT. Within less than an hour, the boiler was literally PURRING like it is supposed to. I could not have thanked him more profusely. His buddy John Paul Solano showed up at the end, listened to what had just been done, and totally got it. So glad I have another witness to testify that I am not the Hypochondriac Boiler Lady after all. I am not rating the cost of the service because I don't think I have any cost because I have a service contract. But if they do try to bill me, I will need to point to all the ways they messed it up before it was fixed.
