Matthew was spot on time. He knew right away how to fix the washer problem, but parts were not moveable at all. I knew this was a possibility from checking it out on the web. I offered to let Matthew just cut off the pillow case that was jammed under the agitator. He would not give up, and persisted for nearly an hour, doing heavy lifting and joggling to finally release it. Then he advised me on how to prevent this in the future. Kudos to Matthew!
