Service person, Riley, came to look at a dishwasher that seemed to have an issue. As soon as Riley entered home and identified the dishwasher, he immediately told my wife that they don't work on the brand (Samsung) we own. The company was informed of what brand, and the issue. We've used Appliance Works in the past and have never had any issues with them until now. Rating before this encounter was 5 star. At least we weren't charged for the service call.
Response from Appliance Works:
We apologize for any confusion. While we do work on most models of Samsung dishwasher, we do not work on waterwall ones. This is due to how they are manufactured. Unfortunately in your situation that information was missed, so we apologize that you were upset that we were not able to repair it.
