Jose' was so great! He proceeded to the garage doorand did a quick evaluation and then went to work right away. I needed a new set of springs. I went for the lifetime warranty set because they were not much more than the 5 year warranty set. After disassembling all necessary parts, he showed me that I also needed the end rollers that the cables wind onto. They were worn out and so were the bearing plates which I replaced too. About 30 minutes later he had everything reassembled and my garage door was working better that it had ever worked before! Thanks Jose'!!