I have nothing but praise for all of your employees. Shawn was efficient, knowledgeable and courteous. He makes a challenging situation bearable. Thanks
Overall Experience
Quality
Price
Convenience
2 plates were missing from air curtain and unit was never properly tested at startup or on recall. Ordered plates directly from Mars mfg, no charge. Installed 2 plates, one on each end of air curtain. Reset limits and tested operation. Unit is functioning as designed.
12/11/2025: Noel said the heater was not putting out any heat and airflow was weak. Removed covers and inspected components. Found both temperature limits tripped out. Airflow from unit was very weak. Checked blower rotation and found to be rotating in incorrect direction. Switched L2 and L3 leads and tested rotation. Reset limits and tested operation. There are 2 sections of unit that air is bypassed around heating elements. Need to contact manufacturer about this issue as one limit tripped again during testing. Relocated door magnet so unit will work off of thermostat only as this is how Noel would like to unit to operate. Hung new mars air curtain above main door. Ran new power wire through conduit down to lower level through drop ceiling to breaker panel. Installed new triple 50 breaker in panel. Made all high andnlow voltage connections to unit.
Reviewed home to determine best options to improve comfort in the bedroom area. There is a large opportunity for improving comfort and efficiency in the entire home.
Reviewed job to determine how the wiring will be fed to the panel and inspect the electrical panel to ensure it is 3 phase. Measured wire needed and created a material list om what is required to complete the installation. Informed Noel we will let him know once everything comes in to get the jkb scheduled.
Reviewed home to see if consolidating 2 systems into 1 system is possible. Lineset is undersized, will need to run a new lineset with linehide and will need to run new wiring from panel to outdoor unit with new breaker. Ductwork will need to be modified and zoned with (3) trunk dampers. Other option would be to replace 2 systems and keep configuration the way it is. Ductwork is old and insulation is in poor condition but some is inaccessible.
Reviewed equipment and provided estimate on replacement with Goodman and Trane options.
Reviewed home to provide estimate for home performance and heat pump system. Need to perform calculations and provide estimate.
Reviewed home with customer to look for home performance projects to improve comfort and efficiency. The energy bill is around 250 peak of winter and home is around 1700 ft2 and natural gas. Donna would like proppsal for rim joist sealing and insulating. Attic is walk up and finished with 1 radiator. Attic is cold in the winter. Not sure what is beyond kneewalls. All walls are plaster and there is no access. Recommend cutting Hatch to see what is back there when we are doing rim joists.
Reviewed building with Noel and inspected steam boiler condensate return tank- requires replacement. Reviewed areas of building looking to supplement with electric heaters and air curtains. Will calculate load spaces and provide estimate for options.
