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Great service by a personable and experienced tech
DiBiase is always on time and efficient. Their people are always extremely friendly as well. Barry was no different. Very nice guy
AC SYSTEM WENT DOWN AT 10 P.M. ON A HOT HUMID NIGHT. CALLED AND GOT SOME ADVICE OVER THE PHONE. FIRST THING THE NEXT MORNING, DIABASE FOLLOWED UP AND SENT A TECHNICIAN @ 11 A.M. DEFINED THE PROBLEM, FIXED IT, AND WE WERE COOL AGAIN BY THE AFTERNOON. GREAT RESPONSIVENESS AND A COURTEOUS AND KNOWLEDGABLE TECH.
They did exactly what we expected. No problems at all. Respectful people. Thank you. Wish you could schedule sooner but we understand you are busy.
Our central air conditioning unit broke down and was not fixable. We called two companies with whom we have done prior business and could not get a timely estimate or installation date. We knew that we wanted an American Standard unit, but we also understood how important a quality installation was to the proper function of the unit. After reading reviews of other local HVAC companies, we called DiBiase. We had a prompt response to our request for an estimate and a reasonable wait period for the installation. Our experience with the company was great from start to finish. Bill Duffy, our salesman, returned our phone calls immediately. The install team, Dave & ? arrived on schedule and worked diligently despite the day’s heatwave. They were extremely pleasant and wanted to make sure we were happy. Overall, our experience with DiBiase was great from start to finish!
Kurt has been our service rep on a number of occasions. He is very responsive and provides all the information needed to make an informed decision. Performs the necessary service and repairs effectively. Nice to do business with.
Prompt and courteous job
I have never had a bad experience with DIBIASE. Today was an AC install. These gentlemen were clean cut, respectful, and detail oriented. I appreciate their efficiency. They left their workspace cleaner than when they came. They were kind and patient and answered all of my questions. I trust DIBIASE do the job right and so far they’ve never let me down. I also appreciate how they consistently put on booties when walking on my carpet. Thank you.
Performed heating maintenance, blew out condensate trap and drain. Serviced humidifier and replaced water panel. Cleaned burners and flame sensor, inspected heat exchanger. Checked voltage, amperage and electrical connections, measured capacitor values. Started gas furnace, tested limit and safety switches. Performed combustion test and checked temperature rise.
Maintenance Plan 2021-2022 Performed heating maintenance, replaced air filter, serviced humidifier and replaced water panel. Checked. Cleaned burners and flame sensor, inspected heat exchanger. Checked voltage, amperage and electrical connections, measured capacitor values. Started gas furnace, tested limit and safety switches. Performed combustion test and checked temperature rise.
Performed gas heat tune up check electrical low and high voltage connections, cleaned flame sensor, replaced filter, check burners, blower motor and capacitor ok wheel is dirty would recommended cleaning wheel when they are fiends with construction, performed combustion test and check temp rise in furnace 58F delta. During same visit performed a water test found 11 grains of hardness, Provided an estimate to add air purifier, installation of water treatment system, and also installation of customer provide 700A humidifier.
Performed precision heat tune up on Lennox gas furnace. Replaced 16x25x1 air filter. Cleaned flame sensor. Checked all electrical conections and components. Checked temperature rise. Checked gas pressure. Performed combustion test. Also installed ez trap for condensation drain. Gas furnace is working fine at time of inspection.
Heat Tune Up for 100K BTU 2-stage Propane Furnace. Made call for heat from thermostat and allowed furnace to operate. Replaced 14x25x1 filter. Checked pressure switch hoses. Checked gas pressure. Checked all electric motors and components. Checked static pressure. Measured temperature rise. Checked wiring. Performed combustion test: passed. Completed Gas Furnace Inspection Form Renewed plan membership. Furnace is operating safely at design conditions at the time of this maintenance.
Checked no cooling complaint, found flame failure fault. Found gas off . Turned gas on, started gas furnace and checked operation. Julie asked to check humidifiers, found both dampers. Closed. Open dampers, started humidifiers and checked operation. St humidifiers to 35% rh. No charge due to maintenance was just done.
Maintenance Plan Renewal 2021-2022 Heat Tune Up for 3 Ton Heat Pump Made call for heat from thermostat. Checked temp rise. Checked all field and manufacturer wiring. Replaced filter. Checked refrigerant pressures. Checked amp draw of compressor. Found burned lead at contactor and burned terminals on capacitor. Capacitor is reading within tolerance. Highly recommend replacement of contactor and capacitor. Homeowner asked for an emailed estimate. Recommend cleaning outdoor coil. Heat Pump is operating well at the time of this maintenance.
Heat Tune Up for 80K BTU Propane Furnace. Made call for heat from thermostat. Homeowner maintains his own 401 filter. Checked HP temp rise. Cleaned flame sensor. Inspected burners and heat exchanger. Measured inlet and outlet gas pressures. Checked wiring. Performed combustion test. Completed Gas Furnace Inspection Form Provided estimate for REME whole home air purifier. Gas furnace and heat pump are operating system at design conditions at the time of this maintenance.
Heat Tune Up for 109K BTU Natural Gas Furnace. Made call for heat from thermostat. Verified operations. Cleaned flame sensor. Checked HSI ohms. Visually inspected heat exchanger and burners. Checked all field and manufacturer wiring. Measured temp rise. Checked inlet and outlet gas pressures. Performed combustion test. Downloaded available CoolCloud updates. Completed Gas Furnace inspection form. Provided estimate for powered humidifier. Furnace is operating safely at design conditions at the time of this maintenance.
Performed two gas heat tune ups, check electrical low and high voltage connections ok check air filter replaced second floor filter cleaned flame sensor and check gas pressures performed combustion test cycle furnaces ok. Recommend adding humidifiers customer, customer will think about that option in the future.
Performed gas heat tune up check electrical low and high voltage connections cleaned flame sensor and inspect burners, check igniter igniter showing some damage, still working but not at 100% quotes to replace igniter customer approved replacement, check gas pressure performed combustion test and check supply and return air ok cycle furnsce, system is from 2004, noticed water heater expansion tank has lost all its air would recommended replacement of water heater and expansion tank.
Performed precision heat / cooling tune up on 2 climate master geothermal units. Installed an ez trap on air handler in attic. Checked loop pressures and temperatures in basement. Tested capacitors. Blew out condensate drains tested condensation pump. Both air filters will need replaced soon ( homeowner will replace herself). Checked air temperatures on both systems in both modes. Both systems are working fine at time of service.
Two gas furnace tune ups under service plan. Checked filters. Checked drains. Checked temp rises. Performed combustion test and checked gas pressures at inlets and outlets. Checked all electric motors and components. Checked burners and heat exchangers. Checked all field and manufacturer wiring. Downloaded and completed CoolCloud updates for each system. Completed Gas Furnace tune up Form for each system. Replaced humidifier pad and cleaned housing of humidifier. Provided estimate for (2) REME whole home air purifiers. Left humidifier damper open and manual humidistat set to 35%. Both furnaces are operating safely at design conditions at the time of this maintenance.
Replaced 6â€ 26gauge 90, 6â€ tee and draft control. Tested draft. Reading was .04â€ w.c.. secured with screws.
Performed heating maintenance, replaced air filter. Cleaned burners and flame sensor, inspected heat exchanger. Checked voltage, amperage and electrical connections, measured capacitor values. Started gas furnace, tested limit and safety switches,performed combustion test. Checked operation and temperature rise. Serviced humidifier, cleaned and replaced water panel. Started and set humidistat to 35% rh.