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Overall Experience
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Price
Convenience
We recently purchased a home with a 20+ year old system that needed to be replaced. Based on a recommendation from a friend we reached out to DiBiase. The quoting process was simple and straightforward and I appreciated the multiple quotes using the good, better, best categories to help make a decision. Everyone we spoke to was polite and answered all of our (many) questions and the install was done to our complete satisfaction. I would highly recommend them.
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Overall Experience
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Convenience
Overall Experience
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Overall Experience
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Overall Experience
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Workers were polite and friendly, conscientious about viruses and keeping me safe
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Awesome crew!!!! Handled the problem effectively and quickly and had heat back in within a half hour Great company
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Very quick to respond and provided great service! Will definitely make our new go to HVAC company!
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Overall Experience
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Overall Experience
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The technicians were courteous and professional but there were several issues with the quality of work performed that I observed after work was complete. 1. Dust and woodchip debris from a board sawed by the technician was left in a pile where it fell in our basement. 2. An elbow duct joining a main duct had a large gap that was neither screwed nor taped and one could feel air being lost through this large gap. 3. Other joints/connections in ductwork where one would expect there to be tape there was none and one could feel air being lost. 4. A new electric line that had to be run from the thermostat to the new furnace was not stapled to the ceiling joist in the basement but was left hanging. 5. Two large holes had to be drilled through our block walls in the basement to accommodate PVC pipes to the outside- The gaps left around the PVC pipes were only partially caulked on the top of the PVC from the outside but were not caulked at all on the bottom of the PVC. On the inside from the basement you could clearly see daylight through both holes and the void from the inside around both holes was not filled in at all. 6. The pump attached to the humidifier was placed directly on the concrete floor of the basement rather than on something that would raise the pump off the floor to avoid contact with any moisture. The salesman, who was also very courteous and professional, assured me the quality of work performed by his crew would surpass that of previous contractors. This is no different than other contractors especially given the price I paid, which was high. What concerns me the most is that if details like this were overlooked, what else was overlooked that I can't see directly? Given the price I paid, which was on the high end, I expected flawless service. It is attention to detail that produces an exceptional quality product in the end. I suppose only time will tell.
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We have an older solidly built Kutz home with three custom-sized in-wall air conditioners that needed replaced (2 on the top floor and 1 on the second). Definitely not an easy job!! Joe was kind enough to come out on a Sunday in the rain to measure and then researched to give us the best product at a fair price. Nathan and Chris showed up on right as scheduled to remove the old units and install the new. They encountered challenge after challenge and still managed to get those units in and functioning in one day. Nathan then came back promptly (thank you Angie!) and put the final touches in place and answered all our questions. Nothing but good to say about the DiBiase team. Highly recommended. We will definitely be calling them again next year for the other three.
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Friendly service. Bryan came in and quickly went to work doing a full inspection of my ac system. Any questions I had, he was quick to provide answers if he had them, or point in the right direction for whatever else I needed.
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Performed consultation with Chris to review home for performance and insulation issues. Main concern is freezing pipes under overhang in back of house. Peco audit is being performed on Monday. Chris would like all options presented.
Talked to Dan about ductwork sizing concerns. Concerns with duct sizing steam from comfort issues on 2nd floor during summer months. There is a lot of ductwork in basement area that is not sealed. Recommended duct sealing. Dan would like one piece of trunk moved as well so he can finish the space in the future. Air balancing is also recommended. Looked at attic space to review insulating levels. Recommend air sealing and insulating the attic space. Dan had a Peco assessment performed 3 months ago.
Found error code E6 Open rollout. Reset. Checked and adjusted propane pressure. Measured static pressure in hi and low fire: Ok Made sure inducer draft was good by verifying with manometer at pressure switch. Allowed system to run appropriately 20 minutes. During this time 0 rollouts occurred. Change auxiliary heat lockout temperature to 35°F at thermostat. Combustion and draft tests: Good
Completed quality assurance for MiniSplit system. Outdoor unit is not quite level from to back (high on front side). Will need some crushed stone to level during six month inspection. Inspected all aspects of install. Walkthrough remote operation with homeowner. Temperature split Good. Checked refrigerant connections at outdoor with electronic leak detector. No leaks Install passes quality assurance.
Took measurements to complete estimate. Will send to customer as they did not have time to review In-Home
After taking to homeowner about water leak issue, found that the lines were also icing up. Gave system a call for cooling. Found that I was only getting a 10 degree split at indoor coil. Checked refrigerant pressures and found system to be about 2 lbs low. Gave homeowner options to ethier add refrigerant with leak dye or to replace the a/c part of the system. Homeowner wanted to just add refrigerant at this time. Explained to him that we don’t know the rate of leak and how long the charge will last. Added 2lbs of r410 a and leak dye to the system. Pressures are now 259/123 with 6 degrees of subcooling. Delta t is 21 degrees at indoor coil. System is working fine at time of service.
Performed precision a/c tune up on older Carrier r-22 heat pump. Replaced 20x20x1 air filter. Checked all electrical conections and components. Found burnt and pitted contactor on outdoor heatpump, recommended replacing contactor. Checked temperature split at air handler. Tested capacitors inside and out. Found a lot of bacterial growth in the air handler, recommended installing a uv air purifier for better indoor air quality . Checked refrigerant pressures and temperatures at indoor and outdoor units. Called owner of Rita’s to talk to customer about renewing the maintenance plan, he is going to look over the info. Heat pump system is working at time of inspection.
Assessed the duct work situation in the home. Will make up an estimate for the proper modifications for the system to work correctly.
