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My technician Brian did a great job. He found and repaired my issue quickly. I really appreciated his professionalism .
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Luis is polite and efficient-always request him
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
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Convenience
Technician was friendly, knowledgeable took the time to answer all of my questions and gave me vital information about the unit in the home I just purchased.
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Overall Experience
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I recently had my whole system replaced b/c of the untimely demise of both my furnace and air conditioner. Sales Rep. Bill Duffy came out and evaluated my home and explained what size system I needed and gave me several options to choose from. He was not pushy and did not try to try to sell me anything, he just advised me of what they could offer. The prices were competitive and I was eligible for a great financing option. There were cheaper options I could have went with but at the end of the day, DiBiase guarantees their work and his staff have always been highly skilled professionals who treat my home with care on service calls. A Williamson Trade School classmate of Joe DiBiase recommended him years ago based on his work ethic in school and I've used him ever since. I've never been disappointed with the service. (And i usually don't fill these out!)
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This company is the best. Terrific service. Excellent employees. The office the technician all top notch
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Overall Experience
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Overall Experience
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After our heater checked out okay, Chris discovered that our humidifier wasn’t working. He rewired it correctly and fixed the problem.
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Luis is always pleasant, reliable and thorough. He is an asset to Di Biase!
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Reviewed home to determine the best solutiion to condition the basement. Recommend ductless for lower level and modifying ductwork to make one a return and relocating it.
Reviewed radiator with Gabe too see what it would take to replace the valve. The nipple and elbow are very corroded. Informed Gabe we would provide 2 prices, one for the repair and one for if we have too remove the floor too access. There is no way too access the piping from below, the framing is built on the flooor.
Reviewed jobsite to determine issues with 2nd floor being much warmer than the 1st floor. Found air filter has not been changed since last July and was blocked. Checked airflows on furnace, was running at 1200 cfm and only connected to Y1. Found basement was very cold and there was much evidence of air leakage on the entire duct system -supply and return. Found one supply falling down and not connected properly. Reconnected duct and sealed up a few of the major leak areas. Measured airflows to each register. Ryan was previously instructed to close returns on the 2nd floor. Removed covers to open returns back up, closed off several supply registers on the first floor, particularly the one close to the thermostat location. Found Ecobee sensor still in the box in the basement. Connected Ryan to the Ecobee app and connected the sensor and placed on the 2nd floor to average the temperature was there was occupancy in the master bedroom. Instructed Ryan to run the fan and set to 4
Reviewed airflow to second floor and measured airflow to registers at 32 - 3 supply registers present. Opened damper and remeasured at 46 cfm. Reviewed settings on the thermostat to ensure sensor was configured and showed Anita how to use the fan settings on the thermostat to help balance the home better and improve indoor air quality - HE filter present. Arm is missing from the first floor damper so it could not be adjusted. Anita would like price to replace arm. She is not interested in zoning the system at this time but it is possible. Ballparked price of 2500 to 3000 .
