Knowledgeable and polite as always. All questions thoroughly answered. Excellent service provider that we will stick with.
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Barry fixed the thermostat and carefully explained what had gone wrong with the outdoor temperature sensor.
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Barry did an excellent job servicing our system, he was honest about pricing, respectful and a pleasure to work with.
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Great communication for scheduling and status updates; fast, efficient, knowledgeable. They never disappoint!
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DiBiase has a great team, and Shawn was awesome! Love the ease of booking appointments, test reminders and arrival message with photo. Shawn took the time to explain the system, improve at that can be done, and showed me how to change the air filter. He was kind, professional, and an asset to the Company. Thank you!
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Barry was incredible, not only did he solve my issue late at night but he was willing to hang tight for a bit to ensure my hot water heater remained on. Outstanding service.
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Reviewed jobsite to provide options for memberships on equipment. There are 4 jobsites and the main church has the most equipment. There is a mix of ac and ahus, heat pumps and ahus, rooftop units, and PTACS. They will be sending equipment list to Joe so proposal can be created, it should be emiled today or tomorrow.
Reviewed house and equipment. Turned system on and tested operation. Found fan speed for heating at medium high. Ran unit for 10-15 minutes. Measured supply and return air temperature. 115 supply temperature and 69 return.
Luis 1-12-26 return visit to troubleshoot unit. Found unit with error code e7. I called tech support for troubleshooting, based on the information, from inverter board, discharge sensor should be replaced not reading correctly. We need to replace sensor warranty, customer also has labor warranty, we will need to recover refrigerant and measure how much we take out, and add factory charge once job is completed. No charge 1/15/26 Barry Recovered 5# 13oz R410A; Factory charge is 7# 9oz (121oz) Pressure tested system and it help 360 psi for 40 minutes. Soap bubble leak check all joints. No leaks found. Also no leak detection dye anywhere. Replaced compressor discharge temperature sensor. Triple evacuated system to standards. Less than 500 microns. Charged system factory charge. 121 oz R410A. Started system. Gets stuck at 31 Hz because transducer has failed. Control thinks it’s 455 psi liquid pressure when it is 308 psi measured and therefore prevents compressor from modulating up. Con
Reviewed job and found humidity low in the home. Explained thermostat control and how it can force humidify. Recommend Honeywell S1200 with EIM. Found humidifier valve turned off at water heater. Turned valve back on and tested humidifier operation. Bob would also like to have a price for an inline water filter for humidifier to reduce scale buildup. Discussed options on whole house treatment but Bob was not interested at this time. Add inline water filter to existing quote and resend quote.
Reviewed progress of framing and building characteristics to determine next steps in providing quote for remodel.
Reviewed home to determine best location to install an erv. Reviewed Ryans concerns around installing an erv which were high co2 levels and stuffiness. Recommended iaq solutions including an air scrubber and he filter for furnace. There is currently a humidifier.
Estimate, going through a separation will need some time thinking end of next week or the following but certainly this year. Happy with our pricing and the 0% financing
Reviewed and measured oil tank to see what it would take to replace it. Need to replace vent and fill with black iron.
Too early to say still finishing basement plans on sure Will reengage when closer
Reviewed home with customer to determine needs. Joan is looking for options to install new water filtration system for new home with softener and filter, new air scrubber and humidifier options as well as option to install leak detection and new shutoff valve for home that will be after the sprinkler system.
