Our Spring service was today with Brian and it was another great experience with DiBiase Heating and Cooling. I really appreciate Brian showing up just as scheduled, explaining the service, and being respectful of our home. We are now set for the summer!
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One of my LG mini splits is problematic. Luis fixed it! Luis is a genius! He is also one of the best customer service technicians I have ever met in my long history of owning various real estate‘s
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Very happy with the visit to be sure the air conditioner is ready for summer weather!
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Shawn was friendly, efficient, and knowledgeable. Answered my questions thoroughly and did a great job
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Luis explained everything that was needed to get our heating / cooling up and running. Service was prompt, will continue getting service with this company
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I appreciate the level of professionalism and quality of service. It's obvious that Luis cares about his work and building trusting client relationships.
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Whoever has ever been sent here has been courteous and professional. Thanks..
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Initially I was happy the individual scheduling could fit me in on the very day I called DiBiase for HVAC service. I had service the day prior from another company and was not happy with the diagnosis and the suggestions which were proposed to me. These suggestions were made without being able to produce a valid reason (in my mind) for the replacement of my entire HVAC system. Kurt and Shawn from DiBiase were on time and very personable. They were attentive to my description of the issue with my HVAC. They both explained every thing they were doing, diagnosed the issue and suggested an affordable and effective remedy, where the other vendor suggested a complete replacement of the entire system. Very happy I got a “second opinion” from DiBiase. DiBiase will be my HVAC vendor moving forward.
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Brian was on time, professional and courteous. I couldn’t ask for more from a service professional.
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Everyone I’ve met so far is polite, professional and personable.
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Reviewed home for energy and comfort solutions. Recommend air sealing and insulating attic space and also replacing hvac system with new system.
Reviewed jobsite to determine best solution for retrofitting or replacing existing Trane in wall ac units with hydronic heat units
Reviewed home to determine best way to properly condition the home for full heating and cooling without electric baseboard except for basement are. Look at Mitsu with 2 ahu's and one system zones in attic space
Performed walk through with Denise to identify concerns. There are 2 rooms on the street side on 1st and 2nd floor that are not cooling and heating properly. Rooms get a lot of sun. There are 3 systems in the home and capacity is too much. Need to perform calculations to determine proper size system to install on the 1st floor and basement which also feeds part of 2nd floor and attic.
Customer had unit diagnosed by another company as bad compressor. Reviewed equipment , commercial equipment, r22 refrigerant. Need to determine compressor availability or outdoor replacement options.
Reviewed thermostat and found error indicating defective sensor on outdoor unit. Disassembled outdoor unit an inspected dome sensor. Found in place and reading 9200 ohms of resistance. Checked all thermostat settings. Put back into service and tested operation. Called Brian M to find solution. There is a unit in K of P we can get sensor from .Scheduled with customer for Tuesday afternoon.
Arrived call for issue with oil smell, assessed the area and found oil in the return duct leading to the smell all through the house, me and Joe discussed solutions and came up with me pulling the blower climbing inside the return and wiping down the duct by hand. After entire return duct was cleaned I went to the other side of the wall and vacuumed all of the oil dry and put down power and let it sit before vacuuming it up. Went to the registers in the house with customer to show him the vents no long smell like oil and he seemed satisfied with the repairs.
