Our Spring service was today with Brian and it was another great experience with DiBiase Heating and Cooling. I really appreciate Brian showing up just as scheduled, explaining the service, and being respectful of our home. We are now set for the summer!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
One of my LG mini splits is problematic. Luis fixed it! Luis is a genius! He is also one of the best customer service technicians I have ever met in my long history of owning various real estate‘s
Overall Experience
Quality
Price
Convenience
Very happy with the visit to be sure the air conditioner is ready for summer weather!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Shawn was friendly, efficient, and knowledgeable. Answered my questions thoroughly and did a great job
Overall Experience
Quality
Price
Convenience
Luis explained everything that was needed to get our heating / cooling up and running. Service was prompt, will continue getting service with this company
Overall Experience
Quality
Price
Convenience
I appreciate the level of professionalism and quality of service. It's obvious that Luis cares about his work and building trusting client relationships.
Overall Experience
Quality
Price
Convenience
Whoever has ever been sent here has been courteous and professional. Thanks..
Overall Experience
Quality
Price
Convenience
Initially I was happy the individual scheduling could fit me in on the very day I called DiBiase for HVAC service. I had service the day prior from another company and was not happy with the diagnosis and the suggestions which were proposed to me. These suggestions were made without being able to produce a valid reason (in my mind) for the replacement of my entire HVAC system. Kurt and Shawn from DiBiase were on time and very personable. They were attentive to my description of the issue with my HVAC. They both explained every thing they were doing, diagnosed the issue and suggested an affordable and effective remedy, where the other vendor suggested a complete replacement of the entire system. Very happy I got a “second opinion” from DiBiase. DiBiase will be my HVAC vendor moving forward.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Brian was on time, professional and courteous. I couldn’t ask for more from a service professional.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Everyone I’ve met so far is polite, professional and personable.
Overall Experience
Quality
Price
Convenience
Discussed issues with Walter and Stephanie. Home remains a constant humidity level between 50 and 60% during summer and sometimes can climb in the low 60s during heavy rains. Issues are with smell they are expereincing with unit when switching from heating to cooling which is indicitive of dirty sock syndrome. There is currently an Aprilaire carbon filter on the system and an Apco air scrubber. The other issue they have is with the zoning. The 2nd floor was not cooling properly and the first floor would overcool. Tested zoning to ensure each zone is operating properly and each damper is set for correct bleed. They did say it was working better since Dan made some adjustments but was not able to test under heavy load due to weather. Suggested running it again in summer and there is additional small adjustment that can be made to 2nd floor damper bleed. (can be opened a little more.). Need to look into the coil cleaning chemicals needed as there are sensitivities around using ch
Project is on hold for next spring. Looking for estimste for new heat pump and coil and ductless.
Discussed objectives with Chris and Lisa. There will be an addition started in August for an in law suite. Reviewed equipment to determine possibilities. The oil tank, air conditioner, and heat pump sit on the side of the home where the oil tank is located. They need to be moved. Oil tank is corroded. Neighbor works for PECO and is trying to get gas to the neighborhood. Recommend propane furnace hybrid for now and switch back to natural if it becomes available. Load calculations need to be performed. They currently burn $3000/year in oil cost.
Reviewed home for energy and comfort solutions. Recommend air sealing and insulating attic space and also replacing hvac system with new system.
Reviewed jobsite to determine best solution for retrofitting or replacing existing Trane in wall ac units with hydronic heat units
