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Our Spring service was today with Brian and it was another great experience with DiBiase Heating and Cooling. I really appreciate Brian showing up just as scheduled, explaining the service, and being respectful of our home. We are now set for the summer!
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One of my LG mini splits is problematic. Luis fixed it! Luis is a genius! He is also one of the best customer service technicians I have ever met in my long history of owning various real estate‘s
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Very happy with the visit to be sure the air conditioner is ready for summer weather!
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Shawn was friendly, efficient, and knowledgeable. Answered my questions thoroughly and did a great job
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Luis explained everything that was needed to get our heating / cooling up and running. Service was prompt, will continue getting service with this company
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I appreciate the level of professionalism and quality of service. It's obvious that Luis cares about his work and building trusting client relationships.
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Whoever has ever been sent here has been courteous and professional. Thanks..
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Initially I was happy the individual scheduling could fit me in on the very day I called DiBiase for HVAC service. I had service the day prior from another company and was not happy with the diagnosis and the suggestions which were proposed to me. These suggestions were made without being able to produce a valid reason (in my mind) for the replacement of my entire HVAC system. Kurt and Shawn from DiBiase were on time and very personable. They were attentive to my description of the issue with my HVAC. They both explained every thing they were doing, diagnosed the issue and suggested an affordable and effective remedy, where the other vendor suggested a complete replacement of the entire system. Very happy I got a “second opinion” from DiBiase. DiBiase will be my HVAC vendor moving forward.
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Brian was on time, professional and courteous. I couldn’t ask for more from a service professional.
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Everyone I’ve met so far is polite, professional and personable.
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Performed walk through with Denise to identify concerns. There are 2 rooms on the street side on 1st and 2nd floor that are not cooling and heating properly. Rooms get a lot of sun. There are 3 systems in the home and capacity is too much. Need to perform calculations to determine proper size system to install on the 1st floor and basement which also feeds part of 2nd floor and attic.
Customer had unit diagnosed by another company as bad compressor. Reviewed equipment , commercial equipment, r22 refrigerant. Need to determine compressor availability or outdoor replacement options.
Reviewed thermostat and found error indicating defective sensor on outdoor unit. Disassembled outdoor unit an inspected dome sensor. Found in place and reading 9200 ohms of resistance. Checked all thermostat settings. Put back into service and tested operation. Called Brian M to find solution. There is a unit in K of P we can get sensor from .Scheduled with customer for Tuesday afternoon.
Arrived call for issue with oil smell, assessed the area and found oil in the return duct leading to the smell all through the house, me and Joe discussed solutions and came up with me pulling the blower climbing inside the return and wiping down the duct by hand. After entire return duct was cleaned I went to the other side of the wall and vacuumed all of the oil dry and put down power and let it sit before vacuuming it up. Went to the registers in the house with customer to show him the vents no long smell like oil and he seemed satisfied with the repairs.
Performed QA on Bosch Heat Pump/Air Handler. Ran system in heating mode and tested the Auxiliary Heat Kit. Measured 20.3 Amps and 19.7 Amps across each heating element of the 10Kw Heat Kit. Reviewed programming on thermostat and fan speed settings for Air Handler. Tested the ez trap safety and filled condensation pump to test. Completed checklist form in system. No additional follow up needed.
Performed QA on Laars Combi Wall Hung Boiler. Tested system with both zones for heating. Reviewed Dipswitch settings. Inspected piping on system and wiring for boiler. Completed checklist form in system.
Performed QA on Trane Heat Pump/Air Handler install. Reviewed installation with homeowner. She mentioned that there was a noise coming from the return register in the hallway. She also mentioned that before her old system had low airflow everywhere and now some vents have a lot of air and other are still lower. When I went into the attic I checked all of the take offs and none of the, have dampers installed to adjust/balance airflow. Also found they used R-4 Flex in the attic instead of R-8. Checked the return filter grills and the filters need to be changed. Also found she is using MERV-10 or higher filters. Let her know to not use above MERV-8 filters and to see if that stops the noise. She is going to order new filters and change herself. Filter sizes are: 12x12x1 and 12x20x. Also let her know about the dampers and the ductwork in the attic. I recommended that she have all the ductwork reinsulated and new flex duct ran with dampers installed. She said she is fine for now with how th
Created and emailed estimate for Trane furnace and air conditioner options. Need to perform site visit to move forward as no site visit was performed.
