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Kurt Manges and his partner appear to have solved my issue. I am very pleased with the experience and with all the support I have received from Sarah and the Dibiase Company
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I really appreciate that these technicians are skilled across a range of disciplines. They are engineers, plumbers, electricians, IT experts and customer service agents.
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Overall Experience
Quality
Price
Convenience
This was the quality check on our recent furnace(s) / heat pump installation. As usual, we were notified when Chris was on his way. Chris took care to check on our satisfaction level (which is high), was very effective, performed the check and was out of here within an hour.
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I can't say enough to indicate how pleased I am with Dibiase as a company and the the professionalism and service of their technicians and support staff. One week ago, I was faced with a defunct furnace in my garage/workshop and a failing, 20+ years old furnace in my house. I am delighted with purchasing experience - Bill (Dibiase consultant) listened to my needs and after following his advice, we agreed on a proposal and negotiated a very fair price. Two days ago a crew of 3 technicians (Paul, Dave and one other who's name I forget - sorry) arrived to tear out the old system and install a high-end, two-stage heat pump with gas furnace for the main house. These guys really know their stuff, they were respectful of our property (especially considering it was pouring down most of the day) their attention to detail was unmatched, everything is logically and neatly laid out, they cleaned up and explained how everything works, then emailed a report and my receipt before they left. Yesterday, they returned to install a new furnace in the garage/workshop (which was not a straightforward job). Once again - an absolutely professional job. I was told there would be a quality inspection in the coming weeks and a 6-month follow-up to make sure everything is as it should be. For sure I will set up a service contract with them. Throughout all this, the communication with Dibiase office & sales staff and technicians was such that I was constantly kept up-to-date with progress, technician arrival times etc. Responses to my questions (verbal, text or email) was immediate. Today it's 16 degrees outside and we are snuggly warm, loving our new systems. This is company is a class act - it's how a business should be run. They really know how to win customers (and keep them).
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Overall Experience
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Convenience
We have 2 furnaces. It's December. One stopped working and the other was due for service. I found DiBiase on Yelp, with several great reviews. Called them and they sent Luis and Mike out within hours. They were very professional, courteous, explained the issues and gave us an honest opinion. One of the furnaces was toast. The other was serviceable, with some repairs, but because it was 20y.o. it would be throwing good money after bad and should be replaced. I asked for a quotation. Luis called the office and Sarah (very helpful lady who is a master-communicator) set us up with an appointment with Bill. He arrived an hour later assessed our needs and gave multiple options for replacement. Throughout this process, I received constant text updates on arrival times, pictures of who was going to arrive etc. Excellent communication, competitive bids, friendly service personnel. All-in-all, a really professional outfit. I first called DiBiase at 9.00am this morning and by 3.50pm, I have 2 furnaces checked out and I just received detailed quotations by email for 2 new units. WOW. We will be definitely ordering 2 furnaces from DiBiase.
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Hi, My satisfaction with Dibiase continues with Chris's visit today. During his follow-up visit concerning my new HVAC system, he explained some alterations he made, responded to my questions and offered suggestions for best settings on the system. I appreciate how comfortable it is working with your company.
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Overall Experience
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Convenience
Disconnect, remove, and dispose of old water heater. Install new 80 Gallon Heat Pump Water Heater over a new drain pan and elevate with 4 bricks, install water alarm and complete all connections. Fill, purge and test water heater. Allow Water Heater to fully heat and test operation. Fill out water heater form. Measure and record water pressure. Measure water temperature and take a picture of all control settings. Clean up work area. **Due to dimensions of the 80 Gallon Heat Pump Water Heater, we would need to verify that there is proper clearance and space for the unit.** Drained and removed old 80 gallon electric water heater. Modified piping and installed new rheem heat pump water heater. Made all piping connections and added proper valves. Piped condensate line into existing pump and installed Union with union plug to access storage area. Filled and purged water heater. Turned power on and tested heat pump mode and electric mode. Pressure in 50 psi. Water is less than 1 grain ha
Found that both upstairs and downstairs returns are not hooked to duct correctly.2/11/20. Connected both second and third floor returns using 7†flex duct, 2 start collars, and 1 7†90. Sealed around both boxes with clear silicone caulk. System cycled on and had pull at both returns.
Found humidifier working properly no issues were found, noticed water feeding to humidifier is attached to cold side, and humidistat is attached to furnace hum terminals also would recommend moving humidistat inTo a higher position so is before de bypass
Performed precision heat tune up on heil heat pump. Replaced 20x20x1 air filter. Checked all electrical conections and components. Checked refrigerant pressures and temperatures at indoor and outdoor units. Heat pump system is working fine at time of service.
Performed modifications to the calculations for township.
Found that moving the thermostat would not be a solution to making the temperatures more even. Found that where the thermostat is located now the people in the office think it is connected to the back office where they are having the comfort issues. Found that the returns to these offices are open and not hooked to the units. This issue goes back to the original duct design for the building. Made sure thermostat was in the on position for best circulation. Let Michelle know our findings.
Found broken furnace igniter . Replaced factory igniter with universal glow fly igniter. Lp furnace fired right up and performed combustion test. Furnace is working fine at time of service.
Performed blower door test on home and performed ductblaster test for 1st floor system. Need to go back and perform duct blaster on second floor system. Performed duct blaster on second floor and also sealed all exposed joint on first floor duct system, used mastic and silicone as well as foil tape, performed test on both units, first floor results were better than yesterday test, office will emailed results and also bill for payment
Service call that during a home inspection water and rust were found in and around furnace. Spoke with Homeowner about issue and was informed that it was found that the Cap on one of the Vent Pipes had blown off. Found heavy rust inside the Furnace Cabinets. Water was collecting inside the bottom blower Compartment. Found some rust on Gas Valve and Gas Piping which sits directly under the Intake Vent Pipe. Performed a full Heating Inspection on the Furnace. Replaced 16x25x1 Air Filter. Inspected Electrical Components and cleaned Drain Lines and Condensation Pump. Inspected Burners and cleaned Flame Sensor. Performed combustion Test on system. Allowed system to run for 15-20 minutes to see if the leak was coming from any other source. After turning furnace off found water leaking out of the bottom of the Collector Box. Removed Inducer Motor and Collector Box. Resealed Collector Box with High Heat Silicone. Reassembled and put system in operation. Monitored system and cycled to ensure
Found blower motor on air handler rocking back and forth then after a few minutes starting up and running, blower motor needs replaced called to get price and availability from distributer.
Performed 6 month inspection on American standard gas furnace furnace. Replaced Aprilaire 413 air filter ( homeowner provided) checked all electrical conections and components. Checked temperature rise and high and low gas pressures. Humidifier cycled on and off on call for humidity. Gas furnace is working fine at time of inspection.
Performed peco heat tune up. Replaced 20x20x1 (homeowner provided). Checked all electrical conections and components. Checked operation of emergency heat. Checked refrigerant pressures and temperatures at indoor and outdoor units. Heat pump is working fine at time of service. Gave estimate to hook up return in attic area.
Found double pole contactor on strip heater chatering and not pulling in to bring on emergency heat. Found that after removing wires to contacter had 24 volt volts constant. Replaced double pole contactor with one we had on the truck also found thermostat had a little electrical smell to it . So replaced Honeywell t-6 thermostat and not strip heater is functioning drawling 43 amps. Also changed fan speed from low to medium high. We made this change beacause of having an 80 degree temperature rise with the emergence heat. Everything is working fine now..
Found that there were 2 factory holes in the evaporator coil door. Sealed factory seem with silicone. Went into cool cloud and checked and found heat pump lock out is at 40 degrees. Found that there is a setting in the cool cloud app for when even yo are above the 40 degree threshold, if the heat pump does not achieve the desired set temp within 30 min, the heat pump will shut off and the gas furnace will fire past the threshold timing. Tested this by setting the threshold to 10 min, after the 10 minutes the gas furnace Came on to finish the heating cycle. Set back to 30 min and outdoor temp to 40 degrees.
Found water heater over 10 years of age and was leaking. Drained and installed a Bradford white powervented hot water heater. Cut up copper piping and installed a new expansion tank. Reconnected piping to new hot water heater. Put hot water heater in a drain pan with bricks. Put a water sensor alarm in pan. Tested water heater and set to 120 degrees. Tested pressure at 50 psi. Water is 8 grains hard.