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Great service. Very conscientious about not touching things, & self distancing, esp in this age of pandemic.
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Our tech Brian was right on time. Everything handled promptly and professionally, wiht full report. Great.
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Overall Experience
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Called Dibiase in the morning - Kurt and crew were here to fix leak and were finished PDQ with report and invoice ($0) issued by 2.15pm. Kurt took the time to explain the issue and what corrective action they had taken. Can't ask for better.
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Overall Experience
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Overall Experience
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Dibiase is top class (every time). Dave was great. He was creative in solving problems of a difficult installation and really profession in the execution. And the crew were fully cognizant of Covid precautions. Full marks.
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Chris was professional and personable. He performed the Fall HVAC maintenance visit in a timely manner and advised that all was well. I am very please with Chris and DiBiase
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Dibiase are phenomenal - customer service is exceptional. Technical staff are really professional, fully in tune with of customer needs, courteous and cognizant of Covid precautions. I won't go anywhere else.
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Installed new trunk and flex in the basement coming off the first floor have unit. 1 10x10 trunk going behind the units feeding the left side of the basement and a 10x8 trunk feeding the right side of the basement. 2 zone damper installed on main supply feed to cut off upstairs from basement and 2 zone dampers on the trunks we install to cut off basement. Installed new zone board and wired it into the existing unit and will be ready for thermostat when basement project is finished. Under the steps need to be dry walled so we Disconnected the 10 inch supply running under the stairs just enough for the drywallers to remove it but know where it needs to be when reinstalled. I also marked out where the hard pipe will be coming through the wall into the utility room to connect to the new supply trunk. Replaced 10 inch hard pipe running under the stairs with flex duct and reconnected
Heat Tune Up for 80K BTU natural gas furnace. Replaced filter. Cleaned flame sensor. Checked hot surface ignitor ohms and watched for hotspots during start up. Checked burners and heat exchanger. Measured gas pressure. Measured temperature rise. Checked thermostat operation and all wiring. Opened bypass duct on humidifier, checked pad and tested operation. Combustion test: passed. Checked all electric motors and components. 10 uF blower capacitor reading 9.21 uF. Strongly recommend replacement. ST-5 Expansion tank for hot water heater is internally compromised. Water heater Relief valve is opening from time to time. Strongly recommend replacing expansion tank. Furnace is operating well at the time of this maintenance but the weak capacitor could fail causing a no heat/ no cooling situation. Relief valve of hot water heater will continue to open periodically if expansion tank is not replaced I attempted to call Jay to discuss recommended work but He did not respond. Left emailed
Performed steam boiler cleaning tune up, flushed water and test low water cutoff and automatic feed, ok inspect sight glass, sight glass should get replaced for proper water level, cleaned burners check gas pressure ok, performed combustion test ok cleaned pig tail, check radiator that was not getting hot, noticed steam vent was not tight, tightened vent and check operation now radiator is getting hot.
Performed heat pump inspection check electrical low and high voltage connections check air filter ok, test back up heat elements ok check supply and return air check outdoor unit refrigerant pressures capacitor and contactor, replaced contactor test defrost ok cycle heat pump ok.
Air handler fuse was blowing during calls for cooling. Found thermostat was wired wrong. Rewired blue conductor to common and orange conductor to “Bâ€. Made call for cooling while leaving one low volt lead on outdoor contactor off, manually placed lead back on contactor and outdoor control board went into delay. Condemned contactor. Replaced contactor with one provided by AtWater. Tested system in heat and cooling. System is operating well at the time of this service.
No cooling. Keewon and Troy have been resetting breakers every 3 weeks as it has been randomly shutting off to allow this system to operate. Checked for 24V between Common and Y at outdoor. O Volts. Checked outdoor 40/5 Capacitor ok. Checked for open low and hi pressure cut off switches at outdoor control board. There are no open switches. Blower motor was running at fan only speed. Visual inspection of indoor control board shows extreme corrosion of board itself. Reset breakers cycled heat and cooling at thermostat. System ran well. Contacted Troy who approved replacing board with board from hallway system. Board on second floor hallway AirHandler was also fried and line voltage leads were disconnected. We took board from 3rd floor hallway air handler. During final conversation with Troy I explained that both the second floor hallway system and the third floor system hallway system are without indoor control boards. Troy will buy and install control boards for these air handlers
Maintenance Plan 2021-2022 Performed heating maintenance, replaced air filter. Serviced humidifier, cleaned and replaced water panel. Blew out condensate trap and drain. Checked voltage, amperage and electrical connections, measured capacitor values. Cleaned burners and flame sensor, inspected heat exchanger. Started gas furnace, tested limit and safety switches. Measured fuel pressures and performed combustion test.
Maintenance Plan 2021-2022 Performed heating maintenance, replaced air filter. Tested electric back up heaters. Checked voltage, amperage and electrical connections, measured capacitor values. Started heat pump , tested defrost cycle. Calculated btu output. Checked operation and temperature rise across coil.
Performed heating maintenance, replaced air filter, cleaned burners and flame sensor, inspected heat exchanger. Checked voltage, amperage and electrical connections, measured capacitor values. Started gas furnace, tested limit and safety switches. Measured fuel pressures and performed combustion test.
Performed precision heat tune up on 80% natural gas boiler. Brushed of burners and vacuumed out boiler. Checked electrical conections. Cycled on boiler and performed combustion test. Test 2 out of the 3 zones. First floor thermostat homeowner has off at this point. Checked expansion tank and boiler pressures and temperatures. Gas boiler is working fine at time of inspection.
Found burnt blower motor, system is from 2004 would recommend system replacement provided options for system replacement and also repairs customer will make a decision later this afternoon
Performed six month quality check, checked air filter ok. Started gas furnace, checked fuel pressures. Performed combustion test. Checked temperature rise. Cycled air conditioner.
Performed heating maintenance, replaced air filter. Tested electric back up heaters. Checked voltage, amperage and electrical connections, measured capacitor values. Started heat pump, calculated btu output. Temperature defrost cycle. Checked operation and temperature rise across coil.
Performed precision heat tune up on burnham oil boiler. Brushed and vacuumed smoke pipe and heat exchanger. Checked garbar oil filter ok. Replaced.65/45b nozzle. Checked pump screen. Tested all 4 zones and circulator pump. Performed smoke and combustion test. Oil boiler is working fine at time of service.
Performed heating maintenance, replaced air filter. Blew out condensate trap and drain. Cleaned burners and flame sensor, inspected heat exchanger. Checked voltage, amperage and electrical connections, measured capacitor values. Started gas furnace, tested limit and safety switches. Measured fuel pressures and performed combustion test.