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Brian was extremely knowledgeable and helpful in answering my questions.
I was experiencing a problem with my dual fuel system controlling and engaging the auxiliary heat properly. My system had been newly installed in the summer, so when I brought the heating issue to Dibiase's attention, they promptly dispatched the technician later in the afternoon after calling them to follow up and troubleshoot my issue. My technician, Luis, double checked the wiring components in my system and diagnosed the software and setup issues in the thermostat which corrected the issue. He also promptly took care of some some other concerns I had with the system very satisfactorily and made some helpful suggestions. He also pointed out a minor propane leak he identified while he was working so I could follow up the safety issue with my propane supplier. His service and attention was much appreciated, as was Dibiase's attention to thier service and installation.
Always great service from DiBiase! Luis was great!!
The service was excellent and the Service Tech did a great job.
I have used DiBiase before, when my previous HVAC vendor let me down because "it was inconvenient". My tenants texted me this morning, and the team was there by noon, and done in an hour. But best of all, they were courteous and communicated with the tenant. So, my tenant is impressed, and happy with a warm home. And that makes me happy.
Technicians very knowledgeable
Highly Recommend DiBiase for their service. Their technicians are very knowledgeable and professional. They prepared a proposal before the work was completed so we knew the cost upfront. The technicians were on time and friendly and we liked getting a text knowing they were on the way.
From the first phone call to DiBiase to the tech’s house call, this has been an excellent experience.
This is the first time that Brian, the technician serviced some rental property heaters, as part of the maintenance plan. There are no surprises, and a lot of communication before, during and after the appointment. DiBiase wants to know that the customer is satisfied....and I am!
Second opinion found system off upon arrival, made call for heat at the thermostat check operation performed combustion test on furnace ok check blower motor and cap, cap is just under specifications, noticed inducer motor sometimes makes noise, inspect heat exchanger integrity, ok found furnace running ok on todayâ€™s visit, furnace is from 2006. Will recommend to start thinking on system replacement soon
Performed cooling maintenance, checked media air filter ok. Blew out condensate trap and drain. Serviced humidifier, cleaned and replaced water panel. Checked voltage, amperage and electrical connections. Cleaned burners and flame sensor, inspected heat exchanger. Started gas furnace, tested limit and safety switches, measured fuel pressures. Performed combustion test and checked temperature rise.
Maintenance Plan Renewal 2021-2022 Performed heating maintenance, replaced media air filters. Serviced humidifiers, cleaned and replaced water panels. Blew out condensate trap and drain. Cleaned burners and flame sensors. Checked voltage, amperage and electrical connections. Started gas furnaces, tested limit and safety switches. Measured fuel pressures and performed combustion test.
Performed precision heat tune up on Lennox gas furnace. 20x25x4 air filter is clean. Checked all electrical conections and components. Blew out condensate drain. Cleaned flame sensor. Found that humidifier was removed at one point from duct work. Talked to homeowner about benefits of the humidifier and recommended installing a new Aprilaire 600m humidifier. Checked temperature rise. Performed combustion test. Customer also talked about having the ducts cleaned, talked to homeowner about the benefits of a duct cleaning, let her know we do have a company we recommend for that. Lennox high efficiency furnace is working fine at time of inspection.
Performed Quality Assurance on American Standard Heat Pump system. Checked existing Thermostat and confirmed that it was not compatible for a Two Stage Heat Pump with Auxiliary. Presented options to Homeowner and installed an Ecobee 5 at the lower Installation Price. Programmed Thermostat and rewired equipment. Tested system in both stages of Heating and Cooling, and tested Auxiliary Heat Kit. Customer had also mentioned that the Electronic Air Filter was not working. Removed Filter Components, cleaned, and reset Filter. Filter continued to cycle into a 3 Red Flash Error Code. Checked wiring and ground connection. Removed Filter Components again and found one of the Collection Tray sections had a missing tab where the Filter connects to complete the electrical circuit. With the tab missing, the filter is not completing the circuit and is causing the Error Code. Homeowner stated that the Electronic Filter was working before we cleaned it during the install. Told customer we will follow
Performed Quality Assurance on Amana Gas Furnace/AC Installation. Reviewed installation with homeowner. Completed checklist form in system. Tested EZ Trap Safety Switch and filled and tested Condensation Pump. This was a nice looking installation and the guys did a great job. Only areas of opportunity were at the Outdoor Unit. The outdoor unit was not level, and the silicone around the Disconnect and Lineset was not completely sealed and was sloppy. Also need to review with the guys to take a picture of the Refrigerant Gauges when they are testing out. They filled in all the #â€™s on the form, but did not have a Picture of the Gauges (I did not mark off for this since they had the numbers filled in). Homeowner mentioned the door frame was scratched up from when we took out the old equipment. He is not upset, but he would like it fixed. I will review this with Dan so we can follow up with the customer.
Reclaimed and removed old heatpump and airhandler. Installed a new amErican standard airhandler on existing return box. Modified supply metal and taped all joints. Installed a new Aprilaire 700m humidifier and ran new water line. Installed a new ez trap and pump and ran new vinyl tubing to discharge pipe. Ran low and high volt into unit and wired correctly. Tested all equipment. Charged heatpump as needed.
Removed existing oil furnace and oil line where accessible. Installed new furnace and coil in existing location. Installed new pvc venting to the side of house. Installed one 7in feed and one return. Installed new outdoor in back of house and ran lineset through basement into crawl space. Installed new 24x10 return trunk for system. Installed new aprilaire 413 air filter. Installed new return drop and adapted to existing plenum. Installed new wire for outdoor unit and new thermostat. Tested system in heating and cooling. System working properly. Install went over with customer. Work area cleaned.
New Maintenance Plan 2021-2022 Performed heating maintenance, checked air filter ok. Cleaned burners and flame sensor, inspected heat exchanger. Checked voltage, amperage and electrical connections, measured capacitor values. Started gas furnace, tested limit and safety switches. Measured fuel pressures and performed combustion test. Checked operation and temperature rise.
Checked no cooling complaint, replaced air filter. Checked air conditioner, found compressor not starting. Found a open run capacitor. Replaced dual run capacitor. Started air conditioner, checked refrigerant charge and temperature drop across coil.
Performed heating maintenance, replaced standard air filter. Blew out condensate trap and drain. Cleaned burners and flame sensor, inspected heat exchanger. Checked voltage, amperage and electrical connections. Started gas furnace, tested limit and safety switches, measured fuel pressures. Performed combustion test. Checked operation and temperature rise.
Found water heater had 240 volts going to top element on water heater but no amp draw on meter. Pulled off wires off of elements and found bottom element reading 12 ohm which is god but top element was over 3000 ohms. Went out to distributer and picked up new element and replaced. Checked amp draw was 17.88 which is good and started to heat up water heater again. Put water heater at the hot setting on both elements. Also locked for leak dye on the a/c and did not se any at this time. A/c is maintaining 68 degrees in the house at this time and they donâ€™t want to go any further with the a/c at this time. Water heater is back up and working fine at time of service.
No cooling. 3 Ton R410A split system with TXV. Found tripped breaker. Before resetting breaker checked wiring/connections. Checked compressor windings with MegaOhmeter; ok. Each winding 700+ MOhms. Checked 45/5 MFD capacitor ok. Replaced 16x25x1 Filter. Reset breaker. Monitored pressures. Checked compressor amps 7.37 ok. Found high superheat 35.9. and high subcooling 14.6 Checked temp split 6.8. Verified that Airflow dipswitches were set for 3 ton system. Checked temp split at return grill and supply grill at 1st floor 10F. System is undercharged. Discussed options with homeowners. Decided to add leak detection dye to system.
Checked no cooling complaint, located outdoor unit. Found a call for cooling. Found low pressure switch open. Checked charge, found almost void of refrigerant charge. Recommend replacing system due to large leak somewhere in the system.
Customer has furnace and power vented water heater in basement location, has some water come into the house, water level was enough to reach control board and water heater sensor vapor, tried to jump r and g at the board no response, tried furnace and cool mode no response, new board will be required, something else might be needed, right now canâ€™t tell if thatâ€™s all is needed, for water heater new sensor will be needed quoted for repsirs on water heater and furnace, customer approved repairs and also signed up for service plan on HVAC GAS FURNACE WITH AC, Replaced furnace control board. Cycled gas furnace and air conditioner. Replaced combustion sensor on water heater. Water heater continues to give combustion sensor fault. Used combustible gas meter to check for combustible gases, found none. Found base of water heater wet and is leaking. Will need to replace water heater.