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Overall Experience
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Brian was extremely knowledgeable and helpful in answering my questions.
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I was experiencing a problem with my dual fuel system controlling and engaging the auxiliary heat properly. My system had been newly installed in the summer, so when I brought the heating issue to Dibiase's attention, they promptly dispatched the technician later in the afternoon after calling them to follow up and troubleshoot my issue. My technician, Luis, double checked the wiring components in my system and diagnosed the software and setup issues in the thermostat which corrected the issue. He also promptly took care of some some other concerns I had with the system very satisfactorily and made some helpful suggestions. He also pointed out a minor propane leak he identified while he was working so I could follow up the safety issue with my propane supplier. His service and attention was much appreciated, as was Dibiase's attention to thier service and installation.
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Overall Experience
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The service was excellent and the Service Tech did a great job.
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I have used DiBiase before, when my previous HVAC vendor let me down because "it was inconvenient". My tenants texted me this morning, and the team was there by noon, and done in an hour. But best of all, they were courteous and communicated with the tenant. So, my tenant is impressed, and happy with a warm home. And that makes me happy.
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Overall Experience
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Highly Recommend DiBiase for their service. Their technicians are very knowledgeable and professional. They prepared a proposal before the work was completed so we knew the cost upfront. The technicians were on time and friendly and we liked getting a text knowing they were on the way.
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From the first phone call to DiBiase to the tech’s house call, this has been an excellent experience.
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This is the first time that Brian, the technician serviced some rental property heaters, as part of the maintenance plan. There are no surprises, and a lot of communication before, during and after the appointment. DiBiase wants to know that the customer is satisfied....and I am!
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Overall Experience
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Convenience
Boiler was overfilled. Drain approx 12-15 gallons to get water level to design. Checked over wiring, One big issue has been thermostat location it is in a corner about 10’ up on first floor where there is a breeze from entrance way. The temperature there is 7° cooler than the temperature in any of the apartments themselves. We installed Honeywell S1200 Elite pro thermostat with equipment interface module and a room sensor. Placed the room sensor on a wall in a second floor apartment and configured new thermostat to use this sensor as the temperature input. Set thermostat target 70° Monitored boiler operations. Set auto water feeder delay period to 10 min. Tightened packing nuts on 3 problem radiator valves. They were very lose. There are a couple air vents that need to be replaced. We will provide estimate. System will run alot less often now by virtue of having temperature being read from an actual apartment.
Provide estimates for new reme air scrubber and panasonic erv.
Reviewed building to determine concerns. A radiator leaked and caused damage to several areas. Boiler is leaking and needs to be replaced. Owner would like option to replace boiler and one to replace air conditioner with heat pump.
Drain, disconnect, Knockdown, remove, and dispose of the existing gas steam boiler for the apartment building. Install new knockdown steam boiler - need to construct on site. Complete all piping connections and modificaitons to boiler. Complete all electrical and mechanical connections to new boiler. Install new auto feeder to supply makeup water to the new boiler. Install new Honeywell T4 thermostat on the wall in the hallway. Fill and test system operation. Commission boiler in accordance with manufacturers specifications. NEED 10x8 smoker reducer, 1” threaded ball valve, and more 4” pipe/fittings Joe knows. 11/17/25 Kurt and Conner: Upsized gas line to 1” Performed combustion analysis and checked flue draft Installed relay in line with thermostat Checked radiators in apartments to ensure proper heating
Reviewed information and made calls to determine availability of the unit. Provided estimates.
Reviewed estimate with Vince and went over each line item in regards to the home performance proposal. Will call back if there are any more questions.
Reviewed home and peco assessment form. Air sealing and insulation estimate to be provided as well as gas steam boiler service plan estimate.
Reviewed building and took measurements to install ductless unit for package store room. Electrical to be run by others.
