Brian was extremely knowledgeable and helpful in answering my questions.
I was experiencing a problem with my dual fuel system controlling and engaging the auxiliary heat properly. My system had been newly installed in the summer, so when I brought the heating issue to Dibiase's attention, they promptly dispatched the technician later in the afternoon after calling them to follow up and troubleshoot my issue. My technician, Luis, double checked the wiring components in my system and diagnosed the software and setup issues in the thermostat which corrected the issue. He also promptly took care of some some other concerns I had with the system very satisfactorily and made some helpful suggestions. He also pointed out a minor propane leak he identified while he was working so I could follow up the safety issue with my propane supplier. His service and attention was much appreciated, as was Dibiase's attention to thier service and installation.
The service was excellent and the Service Tech did a great job.
I have used DiBiase before, when my previous HVAC vendor let me down because "it was inconvenient". My tenants texted me this morning, and the team was there by noon, and done in an hour. But best of all, they were courteous and communicated with the tenant. So, my tenant is impressed, and happy with a warm home. And that makes me happy.
Highly Recommend DiBiase for their service. Their technicians are very knowledgeable and professional. They prepared a proposal before the work was completed so we knew the cost upfront. The technicians were on time and friendly and we liked getting a text knowing they were on the way.
From the first phone call to DiBiase to the tech’s house call, this has been an excellent experience.
This is the first time that Brian, the technician serviced some rental property heaters, as part of the maintenance plan. There are no surprises, and a lot of communication before, during and after the appointment. DiBiase wants to know that the customer is satisfied....and I am!
Performed quality assurance on system. Adjusted settings on thermostat. Cycled heat pump heating, back up heating and heat pump cooling. Checked refrigerant pressures and temperatures. Inspected electrical connections and components. Tested drain line. System is operating appropriately at this time supplying good temperature differentials.
Reviewed spaces with Wayne. Outdoor temperature is at 24 degf. Found rooms between 55 and 60 degf. There is no insulation in ceiling. Minimum wall insulation. Door seals are worn. Wayne will get door company to look at doors. Would like estimate for adding 10 inch of insulation.
Performed QA on Trane Heat Pump/Air Handler install. Walked through with Don how to setup the schedule on the existing thermostat. Went through with him and programmed each day to the schedule he wanted. Left the User Manual guide with him which shows how to use the scheduling features and let him know if he has any questions to call us. He said he didn’t want to switch the thermostat with a Wifi thermostat. He also mentioned the lineset had fallen down. Had to move and adjust the lineset clamps to better secure the lineset across the ceiling. Tested the system in heat pump and emergency heat. Reviewed the fan speed settings and programming on thermostat. Completed checklist for in system. *At next visit bring strap to help secure the lineset better where it swoops around. It is secure and should not be an issue, but the straps will work better than the clamps.*
Performed QA on Trane Gas Furnace install. Reviewed programming and settings on unit. Tested in heating mode and measured gas pressure and combustion while unit was in high stage. While testing the gas fittings, found a leak at the nipple connection going to the bottom of the shut off gas valve. Had to repipe the section of gas piping because I could not get the old fittings apart. Installed new drip leg with new shut off valve. Checked all fittings to make sure there were no more leaks. Completed checklist form in system. No additional follow up needed.
Performed QA on Trane AC/Coil Installation. They said they have used the AC since the install since it is an office building and it has been working well. Turned system to cooling and measured refrigerant charge, static pressure, and temperature splits. Measured amp draw on the Outdoor unit. Filled Condensation pump and tested discharge. Tested the ez trap safety. Reviewed the fan speed setting for Cooling. Completed checklist form in system.
Reviewed jobsite and took photos of boiler and indirect to be removed. Discussed plan for removal and timelines. We are to coordinate with Jesse boiler removal at his home in the next week and removing and installing the other boiler after Thanksgiving. There is a cart we can use to move boiler to front of home from back, and there is a walk out entrance.
Handled an emergency AC repair for a unit that had suddenly stopped working. Diagnosed the problem as a failed capacitor. Replaced the capacitor with a 45/5 MFD 440V model and checked the system’s electrical connections. After the repair, tested the AC to confirm it was cooling properly and restored comfort to the home.
Estimate for comfort and efficiency improvements for the home. Customer indicated 2nd floor space is not heating comfortably when the outdoor temperatures go below 45 degf outside, Reviewed equipment and found Trane air handler from 2012 matched with Trane heat pump from 2021 with 15 kw heat kit in air handler and 2 circuits fed to air handler. System is zones with 1st floor/ second floor zoning. Need to diagnose why unit is not heating properly. Thermostats were replaced by customer shortly after they moved into home with Nest eco thermostats. Inspected ductwork and found sufficient supply and return air ducts and supply and returns to 1st floor. Inspected studio area, one supply air vent in room and baseboard on all perimeter walls. Customer said room would not get hot enough. Inspected boiler and found valves for purging were in poor condition and loops may not have been purged properly. Also found old feeder valve was installed on boiler. Recommend service plans for boil