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Overall Experience
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Overall Experience
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Convenience
Brian was extremely knowledgeable and helpful in answering my questions.
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I was experiencing a problem with my dual fuel system controlling and engaging the auxiliary heat properly. My system had been newly installed in the summer, so when I brought the heating issue to Dibiase's attention, they promptly dispatched the technician later in the afternoon after calling them to follow up and troubleshoot my issue. My technician, Luis, double checked the wiring components in my system and diagnosed the software and setup issues in the thermostat which corrected the issue. He also promptly took care of some some other concerns I had with the system very satisfactorily and made some helpful suggestions. He also pointed out a minor propane leak he identified while he was working so I could follow up the safety issue with my propane supplier. His service and attention was much appreciated, as was Dibiase's attention to thier service and installation.
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Overall Experience
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The service was excellent and the Service Tech did a great job.
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I have used DiBiase before, when my previous HVAC vendor let me down because "it was inconvenient". My tenants texted me this morning, and the team was there by noon, and done in an hour. But best of all, they were courteous and communicated with the tenant. So, my tenant is impressed, and happy with a warm home. And that makes me happy.
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Overall Experience
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Highly Recommend DiBiase for their service. Their technicians are very knowledgeable and professional. They prepared a proposal before the work was completed so we knew the cost upfront. The technicians were on time and friendly and we liked getting a text knowing they were on the way.
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From the first phone call to DiBiase to the tech’s house call, this has been an excellent experience.
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This is the first time that Brian, the technician serviced some rental property heaters, as part of the maintenance plan. There are no surprises, and a lot of communication before, during and after the appointment. DiBiase wants to know that the customer is satisfied....and I am!
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Overall Experience
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Convenience
Had Dennis and Barbara. Quoted gas boiler.
Completed AC tune up for ton Amana AC system Aprilaire 413 filter clean Inspected condition of both the indoor and outdoor coil Measured temperature split (67-46=21°Good) and static pressure Ensured drains were clear. Verified operation of condensate pump. Inspected wiring, controls, electric motors and components including fan speed. Discussed and left email estimates for surge protectors. Verified integrity of compressor motors using megaohmeter. Left estimate for wet switch considering there is an appartment below. There is an EZ trap and condensate pump safety. Monitored R410A refrigerant pressures and diagnostics: Good System operating well at this time
Met with Josh the homeowner. He’s been in a home for approximately four years and has a one-year-old child. Had a rodent infestation in the attic where 95% of the inflation has been removed. He’s looking for a quote to re-insulate and vent. Currently has a AC in the attic. Also, discussed possible other options. He might want to think about that. I can price after sitting with Ben. Told customer I should have him something by early next week
Found boiler off but piping hot, like boiler just recently shut down. Found water level low and boiler auto feeder not coming on. There was a note on front of boiler that low water cutoff was recently replaced in January of this year. Found low water cutoff wired incorrectly and not sending voltage to auto feeder to refill boiler. Rewired control and tested to ensure unit shut off and fed water to the boiler when calling. Checked radiators to see which ones were working and which ones were not, there were 2 that were not getting hot but tenants were not complaining about this as they get too hot in the apartments at times. Recommend installing Ecobee thermostat and running new wire to boiler and installing sensors in all 6 apartments for temperature averaging. Also recommend new steam pressure gauge as it is not reasding accurately and fixing gas line as it goes through boiler jacket in flex.
Created proposal in sales builder and sent to customer based on information provided by Barry.
Created and emailed estimate with information received from Kurt.
Performed precision a/c tune up on (3) Trane a/c systems. Replaced (1) 16x24x1 air filter. 20x20x1 and second 16x24x1 air filters are clean. Found first floor gas furnace completely rusted out inside. A/c low voltage wiring is also bare outside, recommended replacement of first floor gas furnace and a/c system. Also found basement a/c flat on r-22 and tripping breaker to outdoor unit, also recommended replacement of this system ( homeowner is not as concerned with this a/c). Checked temperature split one all systems. Found now drain protection on second floor system recommended ez trap. Also found burnt and pitted contactor. ( homeowner does have a home warranty company and will see what will be covered). Checked refrigerant pressures and temperatures at indoor and outdoor units. Tested all capacitors. Homeowner will let us know what his next move will be.
Performed precision a/c tune amana a/c system. Replaced 24x24x1 air filter. Checked all electrical conections and components. Found blower motor has failed. Called distributer to find out availability on blower motor. Blower motor itself is a warranty part. Ordered new blower motor, will complete tune up when blower motor comes in.
