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Everyone I dealt with at DiBiase were great. Bill the salesman took all the time necessary to explain all my options. The office took care of setting me up for a no interest one year payment plan as well as applying for all the rebates I was entitled to. All the guys who worked on installing the new system were professional and answered any questions I had about the new system. I will be using them for the twice yearly check-up on the new system and also having them service the other system in the house. I would highly recommend them for any HVAC work that needs to be done. I have been extremely happy with the new system, it works so much better than the one they replaced!
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DiBiase techs are always on time and provide a professional service. Our service tech today, Shawn typifies what is good about this company: engaging, knowledgeable and informative... Thank you Shawn.
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The technician was very friendly and open about any issues or questions that I had. But more important, he delivered quality service for my service work and installation work.
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Jennifer in the office did a great job squeezing us into the schedule on the same day I called. Shawn, the tech, was full of humor and skill. He got my furnace up and running in short order and provided helpful info. Best service all around and very reasonable prices. Highly recommend.
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DiBiase is now my go-to service provider. You have a customer for life.
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Kurt responded to my call on Sunday morning almost immediately. Came over soon after. Took his time to find the root cause of the issue and fixed it permanently.
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DiBiase Heating and Cooling is a knowledgable and very honest and fair organization. I needed a completely new unit and Bill Duffy from sales was knowledgable and gave us four options and helped us decide. I would not hesitate to recommend DiBiase for your air conditioning needs.
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A year on from choosing DiBiase to install a new HVAC system and sign up for the annual service agreement. We have not been disappointed. Dealing with DiBiase to schedule or make adjustments to appointments is so easy. Their system to keep you informed before and after any event is excellent. We had to make a last minute change to today’s maintenance and the Dibiase team were great in accommodating. Our service tech Luis arrived as scheduled. It is great to have experienced techs that know our system return each time. Luis is professional friendly and very knowledgeable, a pleasure to have him work with us. I would recommend Luis and DiBiase for HVAC systems and service without hesitation.
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Lois was great to deal with. He explains the problem and told me what it takes to repair the problem.
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I have used other companies in the past and I like DiBiase the best. There service is excellent and their servicemen are very knowledgeable and friendly. Luis has come to my house a few times now and I really like him,
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Kurt figured out the issue with sensors and got system up and running in short period of time.
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Performed QA on Bosch Heat Pump/Air Handler. Homeowner had questions about the thermostat and the settings on the thermostat. He wanted to use the auto feature and wanted to know how it works. Reviewed the thermostat operation with the homeowner. He also had some questions about the previously installed ductless unit and how the remote worked. Reviewed both systems with him and how to operate. Tested the Bosch system in heating and cooling. The installers did not have W2 setup. Wired unit and thermostat for W1 and W2 and reprogrammed thermostat. Tested the wet switch and ez trap safeties. Poured 60oz of water through condensate drain to test. Completed checklist form in system. Need to email homeowner the following: User manual for the ductless unit The service plan information for the Bosch Heat Pump/AHU and for a Single Head Ductless. Pricing for the extended warranty plans.
Walked the job with Ben and updated quote
Emailed customer only had about two minutes to go over “because he was busy with work
Completed tankless water heater service: Cleaned inlet water screen Inspected heat exchanger. Wiring and components Cleaned flame sensor and inspected ignition assembly. Descaled heat exchanger heat exchanger. Combustion and draft tests: Completed AC tune up for 2 Zones (EWC zoning; Honeywell bypass damper) 16x25x1 filter was caked in drywall dust. Total external static pressure was 1.34” with this filter. With clean filter static is ok. Replace filters often during construction especially drywall work. Measured temperature split and static pressure Inspected condition of both the indoor outdoor coils Checked wiring, controls, electric motors and components. Left previous estimates for surge protection devices. Inspected drain. Left estimate for EZ trap which will shut down system if a blockage occurs in main AC drain. Also left previous estimate for wet switch. Refrigerant pressures: Good AC system operating well at this time. Homeowner paid for tankless water heater service
Completed AC tune up for 3 ton Lennox AC system. 16x25x1 filter ok Inspected condition of indoor and outdoor coils Measured temperature split and static pressure Checked drain and trap Inspected wiring, controls, electric motors and components: Outdoor dual run capacitor failed. Homeowner agreed to replace under warranty. Replaced today. There are no surge protection devices: Left email estimates. Monitored R410A refrigerant pressures and diagnostics: Good Verified integrity of compressor motor using megaohmeter. System is operating well at this time. The noise of condenser fan motor was caused by 2 slightly loose nuts that anchor motor from the top. Tightening these bolts resolved the sound. Office to contact homeowner regarding payment for warranty capacitor replacement.
Completed AC tune up for 3.5 ton Goodman AC system Filter ok. Noticed 2” pvc exhaust piping leaking. I glued around fittings. Left estimate to repipe section. See photos. Inspected condition of coils. Inspected wiring, motors and controls. Homeowner agreed to Intermatic surge protector for outdoor equipment. Installed today. Measured temperature split. Monitored R410A refrigerant pressures. Piston metering device: Ok Current thermostat has fan “On” and “Auto” only. Offered T6 Pro thermostats (Wifi and non-Wifi) with Fan Circulate option. REME air purifier is installed. Circulate would run fan for 80% of the day. System operating well at this time. Homeowner paid for Intermatic surge protector today. Left estimate for tankless water heater service which includes de scaling heat exchanger.
Completed AC tune up for 5 ton Amana AC system Aprilaire 413 filter is in good condition. Homeowner replaces. Inspected condition of both the indoor and outdoor coil Measured temperature split (65-44= 22°Good) and static pressure Ensured drains were clear. Verified operation of condensate pump. Left estimate for EZ trap and wet switch. Inspected wiring, controls, electric motors and components including fan speed. Discussed and left email estimates for Intermatic surge protectors. There is an X13 surge protector for indoor blower. There is no surge protection at outdoor equipment. Verified integrity of compressor motors using megaohmeter. There is an abandoned “Rainsoft” brand air purifier installed on return. Discussed and recommended APCOX whole home air purification system. Monitored R410A refrigerant pressures and diagnostics: Good System is operating well at the time of this tune up.
Water treatment system proposal. Ph is 5.5 and hardness is 8. Bacteria not tested. Recommend neutralizer, pre sediment filter, softener, and uv. Power and drain next to unit - wash sink.
Performed QA on Bosch Heat Pump/Air Handler installation. Homeowner had concerns about the amount of time the Electric Heat had been running when he looked at his usage on the Ecobee App. Run times looked normal for the outdoor temperature and the temperature Setpoint versus the actual temperature. Explained to him that it is better to have the heat pump maintain temperature rather than setting the temperature back 3 + Degrees which will cause the Auxiliary Heat to run. Went through settings on Thermostat and adjusted the Auxiliary Heat Setpoint from Automatic to 2 degrees from differential. Reviewed programming and settings on system with the homeowner. Tested system with Emergency Heat and tested Heat Pump. Tested the humidifier which is controlled by the thermostat. Completed checklist form in system.
Found return static 1.48” Filter was dirty with drywall dust. Replaced filter. Total external static pressure with clean filter is .67” Completed tune up procedures for 80,000 BTU natural gas Goodman furnace:; system is zones (2 zones EWC zone board) Inspected wiring, controls, electric motors and components. Left email estimates for surge protection devices. Adjusted gas pressure to manufacture spec of 3.5” Verified inducer draft (-1.80”) switch rated for -1.20” Cleaned flame sensor with 0000 steel wool, verified flame rectification circuit. Measured temperature rise (68-128) and static pressure Inspected drain components, left email estimate for wet switch. Combustion, smoke and draft test: Pass Furnace is operating well at this time. Homeowner agreed and paid for AC+Gas Heat plan Membership and Diagnostic fee today. Left estimate for APCOX whole home air purification system. Water harness 8 gpg CaCO3; PH 6.8; Total chlorine 1.0; Free chlorine .5-1.0
Had both John and Susan. They have a complicated system paired with their boiler but we came up with solutions that would best fit their application. Had quotes from two other companies from about six months ago but they were unsure what was in their quotes and Susan said they’ll look at them over the weekend rather than pulling them out. When aggressive with pricing to try to fill days and made that apparent to the customer, but said we were about the same price point as the other companies, but she was unsure if it was Apple apples. I told them if we look at the quotes and they are truly apples apples I can match their price.
Found error code U4 “Communication error” by using remote. Shut off power using breaker at disconnect. Checked all wiring connections. Restored power after approximately 5 minutes wait time. Checked system operations. Temperature split (68°F-97°F=29°F) Good Checked amp draw at outdoor unit. This particular error code can occur after a power outage. Walked through process of turning off indoor remote, shutting off power to system, waiting and then restoring power. System operating well at this time.
