Madison did a thorough job today. Really appreciated that he refrained from a lot of upselling!
Overall Experience
Quality
Price
Convenience
Jorge was his pleasant self today, serviced the second unit that was missed last time and did not try to sell me too muchQ
Overall Experience
Quality
Price
Convenience
It is not clear to us that the service we signed up for is only for one of our units.
Overall Experience
Quality
Price
Convenience
George did a good job assessing the problem and installing the new part. Part was exceptionally expensive for such a small device.
Overall Experience
Quality
Price
Convenience
Technician arrived on site. Customer has 2 systems. Maintenance is only for 1. Did the north side unit. Temp split and charge are off. Compressor amps are okay. Nothing over amping at this time. Fan motor is close. Cap is almost failing. Recommend replacing the cap and fan motor before they fail.
Performed three system Rheem furnace maintenance. Client stated that they are in the process of selling the home. During the maintenance I came across a few points and concerns that were addressed with Mr. Cooper. Furnace 1- 1. Found an indoor blower motor had significant oil leakage coming from bearing this can cause the motor to overheat or lock up. 2. Single secondary motor control has become week due to indoor blower motor using more power than needing ultimately draining this component 3. Indoor blower Cabinet is heavily covered in dust and debris due to 1 inch filters inefficiently stopping dust particles. recommended these filters a swapped out every one to three months 4. Secondary drain pan did not contain a safety Killswitch in the case of the condensation lines ever clogging, this would be preventing a flood over on to the ceiling. 5. Flame sensor was oxidized and had carbon buildup 6. Static pressure on system was very high this is due to the multiple zones 7. System was n
Arrived on site to perform furnace maintenance on 23 year old Lennox furnace. Cycled system for heat. Verified proper heating sequence of operations. Temperature rise across heat exchanger is within range. Ran system through 20 point inspection checklist. Cleaned heating and blower compartment. Wiped down the exterior of the furnace. Went over findings and recommendations with homeowner. Spoke on the topic of system replacement, homeowner currently does not want to put any money into the existing units and is waiting to be ready form replacement. Discussed different type of system options and which one would be most effective for the home and how they use it. Current systems are just single stage units with 2 zones, which is not ideal. Cycled system, system is operational upon departure.
Performed maintenance on 23 year old Lennox furnace. Furnace is single stage unit with 2 zones. We are only servicing the unit above the right hand side closet next to the office. Does not want other unit serviced. Cycled system for heat. Verified proper heating sequence of operations. Temperature rise across heat exchanger is in range when both zones are activated, but is slightly high whenever one zoned is closed. Amp draws on indoor blower motor are high but within range. Secondary motor control was recently replaced and is in range. Blower wheel is slightly dirty. Checked heating components. Cleaned flame sensor. Cleaned blower assembly and heating compartment. Also wiped down unit exterior. Flushed out condensation lines with cartridge. Replaced 1 inch filters. Pulled blower assembly and inspected heat exchanger. Heat exchanger doe have some hot spots, but Areas of concern were inspected and all checked good as of now. Homeowner has 1 visit left for cooling. Cycled system, system
Upon arrival spoke to client, we opened up system together found system completely dirty. Client wanted to do cleanings. Did a quick visual check with smaller parts and has a lot of failing parts inside of condenser. Also pointed out that she is paying over thousands in 2 months of bills for electrical, home does not cool efficient. Wants to go over replacement options. Office to set up appointment
Tested systems on the cooling modes. Replaced all air filters. Measured indoor temperature splits. Verified system refrigerant charges. Measured voltages and tested run / start components. Measured compressor starting amp draws. Checked fuses. Cleaned condenser coils. Labled systems
Installation of Single Stage Lennox Heatpump, will be paid in full with check upon completion
Upon arrival performed diagnostic. Found system to be non operational. Customer said she had friend try to diagnose system. Left wires unplugged and breaker off. Checked fuses they were bad replaced and turned power on, system did an electrical spark. Immediately turned system off. Found 4 wire not plugged in. There is no schematic to where wires go. System is very old, no model or serial numbers. Home owner said she wants to go through her family before she makes decision of replacing system. Would need a schematic to get wires back. Or asked home owner to ask friend where they go. System is non operational upon departure. Please send home owner hard copy.
Installation of Variable Speed Gold 4 Ton Package, including Pure Air Purification.
Performed AC diagnostic on system. System is original to the home and is 1997. System is a single stage unit zoned off into 2 zones. Says left side unit is not cooling the house down. Cycled system for cooling. Outdoor unit kicks on extremely loud. Indoor unit is not responsive and is not blowing any air. Checked indoor unit electrical and system components. System is recieving proper low voltage command and high voltage power, but indoor fan is not turning on. Found a dead secondary motor control that was not letting indoor fan motor turn on. Informed homeowner of findings, and put in a temporary secondary motor control to further evaluate system. Unit kicked on and started cooling. Refrigerant levels are in range and system is producing proper temperature split. Outdoor compressor is pulling in high amperage. Condenser fan motor is within range. Primary motor control has slight burning and pitting at contact points. Secondary motor control is within range. System is older and ineffic
Installation of Variable Speed 5 Ton Gold Package, PCO Upgrade
Inspected the dining / family room system for faults. Found defective starter at the outdoor condenser, replaced and tested system. Monitored amp draws and supply voltages. Measured temperature splits. Recorded model and serial numbers for all systems and filter sizes. Inspected the furnaces and blowers, inspected the ducting.