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Overall Experience
Quality
Price
Convenience
Madison did a thorough job today. Really appreciated that he refrained from a lot of upselling!
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Jorge was his pleasant self today, serviced the second unit that was missed last time and did not try to sell me too muchQ
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It is not clear to us that the service we signed up for is only for one of our units.
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George did a good job assessing the problem and installing the new part. Part was exceptionally expensive for such a small device.
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Upon arrival performed refrigerant diagnostic. System was low on charge. Advised to look for leak, actual home owner doesn’t wNt to, said charge it so tenants can have cool air. They have to recharge every single year. System is charged with 6 lbs of refrigerant.
Upon arrival cleaned out both condenser coils. Checked electrical motors. All operational. Components are older and should be replaced. System is using a lot of power. Flushed drain lines and changed out filters. Client did not want any repair recommendations. Found several components at risk of failing. System are operational upon departure.
Replaced blower motor control module under warranty. Installed new S30 ultra thermostat. Tested equipment, reset purifier data, raised auxiliary heat activation thresholds to keep the heat strips from operating regularly. Connected the iPhone to the thermostat and deleted old thermostat.
Lennox heat pump cooling maintenance. Tested equipment and mini operation. Recorded system electrical values. Replaced filter. Reset filter pure air gauge. Recorded temperatures. Tightened connections.
Upon arrival found 2 systems to do tune ups on. Master bedroom heater was first. Unit is resting on isolation pads with little clearance to floor. Flood protection was weak. Temp rise was almost at max. Inspected heat exchanger. Did not find any cracks however lots of hot spots in failure areas. Advised client. Kitchen unit was better with some flood protection. Temp rise was good. Ignition components are okay for its age. Unit is operational upon departure.
Arrived on site to install 2 pole 50 amp breaker that had failed last time out. Client is aware was a weak breaker as we did not replace. Replaced and installed new breaker and cycled system in heating to ensure system operating. Both surge protectors were good and operational. Client is aware unit is running and good now and happy we came out today. System is operational upon departure.
Arrived on site to perform combo tune up on a 2020 lennox unit. Condenser located on roof. Furnace and indoor coil located in attic. Cycled both heating and cooling. cleaned coil inside and out. Checked all electrical compartment and components. All were good. Start up and run amps are good. Checked pressure and are good and operational. Unit is cooling home good. No protection on unit. Recommended adding protection on unit. Inspected indoor unit and filter was dirty. Client purchased wrong filter but was wrong size. Blower assembly is good. Motor is good. Unit is heating up home good. Cycled unit and went over all findings and client wanted to go forward with adding surge protectors to units. Client installed and outside was good. Indoor unit breaker found out breaker in attic failed. Tested and breaker fail overall and needs to be replaced. Client would like to do so and would to do soo and get him back on the schedule. Client is aware and would get him back on schedule. Client is
Technician arrived on site. Customer has 2 systems. Maintenance is only for 1. Did the north side unit. Temp split and charge are off. Compressor amps are okay. Nothing over amping at this time. Fan motor is close. Cap is almost failing. Recommend replacing the cap and fan motor before they fail.
Performed three system Rheem furnace maintenance. Client stated that they are in the process of selling the home. During the maintenance I came across a few points and concerns that were addressed with Mr. Cooper. Furnace 1- 1. Found an indoor blower motor had significant oil leakage coming from bearing this can cause the motor to overheat or lock up. 2. Single secondary motor control has become week due to indoor blower motor using more power than needing ultimately draining this component 3. Indoor blower Cabinet is heavily covered in dust and debris due to 1 inch filters inefficiently stopping dust particles. recommended these filters a swapped out every one to three months 4. Secondary drain pan did not contain a safety Killswitch in the case of the condensation lines ever clogging, this would be preventing a flood over on to the ceiling. 5. Flame sensor was oxidized and had carbon buildup 6. Static pressure on system was very high this is due to the multiple zones 7. System was n
Arrived on site to perform furnace maintenance on 23 year old Lennox furnace. Cycled system for heat. Verified proper heating sequence of operations. Temperature rise across heat exchanger is within range. Ran system through 20 point inspection checklist. Cleaned heating and blower compartment. Wiped down the exterior of the furnace. Went over findings and recommendations with homeowner. Spoke on the topic of system replacement, homeowner currently does not want to put any money into the existing units and is waiting to be ready form replacement. Discussed different type of system options and which one would be most effective for the home and how they use it. Current systems are just single stage units with 2 zones, which is not ideal. Cycled system, system is operational upon departure.
Performed maintenance on 23 year old Lennox furnace. Furnace is single stage unit with 2 zones. We are only servicing the unit above the right hand side closet next to the office. Does not want other unit serviced. Cycled system for heat. Verified proper heating sequence of operations. Temperature rise across heat exchanger is in range when both zones are activated, but is slightly high whenever one zoned is closed. Amp draws on indoor blower motor are high but within range. Secondary motor control was recently replaced and is in range. Blower wheel is slightly dirty. Checked heating components. Cleaned flame sensor. Cleaned blower assembly and heating compartment. Also wiped down unit exterior. Flushed out condensation lines with cartridge. Replaced 1 inch filters. Pulled blower assembly and inspected heat exchanger. Heat exchanger doe have some hot spots, but Areas of concern were inspected and all checked good as of now. Homeowner has 1 visit left for cooling. Cycled system, system
Upon arrival spoke to client, we opened up system together found system completely dirty. Client wanted to do cleanings. Did a quick visual check with smaller parts and has a lot of failing parts inside of condenser. Also pointed out that she is paying over thousands in 2 months of bills for electrical, home does not cool efficient. Wants to go over replacement options. Office to set up appointment
Tested systems on the cooling modes. Replaced all air filters. Measured indoor temperature splits. Verified system refrigerant charges. Measured voltages and tested run / start components. Measured compressor starting amp draws. Checked fuses. Cleaned condenser coils. Labled systems
Installation of Single Stage Lennox Heatpump, will be paid in full with check upon completion
Upon arrival performed diagnostic. Found system to be non operational. Customer said she had friend try to diagnose system. Left wires unplugged and breaker off. Checked fuses they were bad replaced and turned power on, system did an electrical spark. Immediately turned system off. Found 4 wire not plugged in. There is no schematic to where wires go. System is very old, no model or serial numbers. Home owner said she wants to go through her family before she makes decision of replacing system. Would need a schematic to get wires back. Or asked home owner to ask friend where they go. System is non operational upon departure. Please send home owner hard copy.