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Inspected unit size and building characteristics. There is large area of first floor that is open to second floor. Checked inside unit for air leakage and checked air filter and airflow settings. Adjusted airflow +10%. Customer stated unit would only cool to 77 degf on very hot days but humidity is in low 40% range. Informed customer will look into previous system size and quoted size. Indoor coil is 3 ton coil. Ductwork is 8x24.