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I was very impressed with Shawn Rudolph. He was extremely polite, considerate, and a very thorough technician. We enjoyed having him around! I can rarely say that about anyone!🤣
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This was the second time Luis was sent out to assist us. Separate issues each time. Both times he did an excellent job and quickly got us back up and running. Very knowledgeable and professional.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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We received great service on our air-conditioned by an experienced professional. We were notified by the serviceman that he was on his way, and we even received a photo of him on my phone, so we knew who to expect. He did a great job.
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Fast and great service! Arrived right away and resolved issue without hesitation!
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He was extremely thorough and was very polite. He is neat with his work
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Luis was on time, very professional and knowledgeable. He explained everything clearly and answered all my questions. I definitely would recommend Dibiase for both the front office service and response (they got a technician out within one day) as well the professionalism and knowledge of the technician Luis.
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Created proposal for Scott and will send to him by email.
Site visit to take pictures of the disconnect boxes and locations of the outdoor units. Disconnect boxes were pulled away from the wall when they had it resided. Also, the unit closet to the wall was pushed over and is bumped up against the other unit. The unit closest to the wall is barely sitting on the snow legs since it was pushed over. The pads and snow legs are buried in the mulch. The Power Wires are accessible in the basement to make a junction and run longer length of wire to relocate the disconnect boxes. The wires in the basement do have some slack, but it probably wouldn’t be enough to move the disconnects. Took photos in the system and let the homeowner know we would follow up with him.
Arrived to the customers home with Joe so we can look over the system to see what we can do to resolve the issue. I first looked at the condition of the indoor coil and found good. Checked the blower speed and found good. We talked to Rick and we looked at the error code history and we had a b3 which is a high static in the system. We then checked are supply static and had a .12 are return placed between the blower and the coil we had a .9 static . We found the return for the system needs to be increased to help get the static down a .80 static will set off the b3 error on the blower which is causing our high pressure issues. For temporary we cut a pcs of duct out on the return to get he static down . No charge at this time. Joe will look into the return duct work.
Performed QA on Bosch Heat Pump/Air Handler install. Tested system in Heat Pump, Auxiliary Heat, and Heat Pump with the Auxiliary Heat. Measured air temperatures and static pressures. Tested Ez trap safety and wet switch safety. Filled condensation pump to test discharge. Completed checklist form in system. Homeowner mentioned the orange foam sealant they used to fill in the lineset hole. This is a 5” or 6” hole and the foam is exploding out. She asked if there is something we can cover the foam with something to match the side of the house better. This is not an emergency, but will need to talk to Nathan about this. Rose said Hi to Joe!!!
Installed new air handler on a return box in an auxiliary drain pan with wet switch. Installed a new 10x25 Return Drop. Installed a custom supply plenum. Installed new 10Kw auxiliary heat kit as outlined in proposal. Completed all high voltage and low voltage wiring connections to unit. Installed new EZ trap with switch and new condensate pump and wired to break cooling (R) 24V circuit to thermostat. Ran Vinyl tubing. Installed a Honeywell T10 Thermostat with Indoor Sensor. Installes a Blower Motor Surge Protector. Ran new Power Wiring for the Air Handler and for the Outdoor Unit to the breaker panel. Installed new Breakers for the Indoor and Outdoor Units and completed wiring connections. Installed new heat pump on new pad and elevated with pump up legs. Installed new disconnect box with surge protector and whip to unit. Ran new copper insulated line set and new thermostat wiring to the outdoor unit. Brazed, pressure tested, evacuated, and charged system and tested operation. Fil
Performed routine ac tune up, upon a arrival found outdoor unit not running, error code showing #3 pressures switch issue, checked indoor coil, checked indoor panel, checked and cleaned EZ trap, checked temp split, checked outdoor unit, capacitor check, checked outdoor coil, checked refrigerant pressures and voltages outside ok, filter was super dirty that was the issue on why the outdoor unit was not running, would recommend replacing filter monthly.
Went over water heater. Found that water had came out the relief valve. Put water gauge on bottom of water heater and only had 12 psi. There was a water main break not far down the street and possibly spiked the water pressure on there end. Noticed there was also no expansion tank, recommended cutting in an expansion tank to help with pressure fluctuations. Provided estimate. Homeowner will give us an update tomorrow about water situation.
IMPORTANT: Address is 40 Messner Lane, Glenmore PA No cooling; Found mechanically seized compressor on 4 Ton R22 AC system. Recorded measurements and data. Homeowner will receive proposal email tomorrow with options for AC system replacement.
No ac, found thermostat off upon arrival, set thermostat to call for ac and check indoor blower, blower does not come on, check wiring and found low voltage goin outside is not connected to indoor board, control board wiring is also not correct, condensation pump safety is not wired in, door switch is bypassed. Furnace was replaced this winter by home warranty company customer approved repairs after repairing wiring check operation ok ac, check supply and return air 74/52 unit is from 2005 uses Freon r22 would recommend replacement of air conditioning unit. Wiring repair on Low voltage side, noticed humidifier is not connected to furnace. It was never reattached to newer furnace. Customer will replace filter, did not check outdoor unit refrigerant pressures, there is Poison ivy around unit informed customer that he needs to take care of that, so we can check pressures and electrical, also provided an estimate to Reattach humidifier and onto furnace as well as drain for the humidifie
Replacement of filter Perform AC inspection check electrical low and high voltage connections and components replaced high-efficiency filter flush drain line test condensation pump add tabs to the pump check supply and return air temperatures checked outdoor unit refrigerant pressures capacitor and electrical connections ok cycle heat pump ok. Emailed proposal to install air purifier
Plan member AC maintenance; 4 Ton Trane system: Filter ok. Checked temperature split. Checked static pressure/zoning bypass. Checked wiring, controls, electric motors and components. Checked condition of both coils. Checked drain and condensate pump. Checked refrigerant pressures and diagnostics. Air conditioner is operating well at the time of this maintenance.
Performed Quality Assurance on Mobile Home Hybrid system. Ran system in each mode and measured temperature deltas. Lowered the Blower speed for Cooling for a 2-ton system, and increased the Furnace Blower Speed for the Emergency Heat. Checked all programming and set points on thermostat. Reviewed the entire install with homeowner and answered all of her questions. She wants to sign up for the HP/GF Service Plan at the Six Month Inspection. I gave her the $189 pricing, and also talked to her about the $15.75 Monthly charge for the service plan. She would also like a hard copy of all of her paperwork mailed to her in addition to emailing it to her when it is completed.
Arrived to do AC maintenance. Checked thermostat for operation, checked filter, changed last time we were out on 4/22/22, checked blower motor amp draw, tightened all electrical connections, checked temperature split. Went outside and checked compressor amp draw, condenser fan motor amp draw, checked dual capacitor and refrigerant pressures. System is working correctly at this time.
Installed new Maytag furnace and amana heat pump. Installed new ICP coil. Installed new 3/8 lineset, pressure tested past 300 psi and evacuated below 500 microns. Adapted to existing intake and exhaust, also resealed roof jack. Installed new prestige kit with outdoor sensor, EIM and thermostat. Installed new condensate line to sump pump. Installed new outdoor unit on leveled stone and pad. Installed new disconnect and whip. Adapted to existing gas line and bubble tested. Made all necessary high and low voltage connections. Tested system in heating, cooling, and emergency heat. Install went over with customer and work area cleaned.
Found misaligned electrodes on Beckett NX burner also partially clogged .50 70A nozzle. Replaced nozzle. Realigned electrodes. Tested oil burner; bled oil lines. Tested operation: Combustion Test: Good, Smoke Test: Good, Draft -.04†Good. Emailed Estimate for Oil Heat/Air Conditioning Plan Membership Oil Furnace is operating well at the time of this service.