27 Cherry Street
Danvers, MA 01923
(800) 888-2888

Local Reviews
for malden, ma

Rated 4.8 out of 5 stars based on 17 customer reviews

Outstanding Service

Enriki did an outstanding job with the tune ups of our 2 AC’s. We requested a new thermostat and the new one did not work properly! He checked with us the next day to see if it was working….very dedicated! Since he was on another job the next day, technician Brian completed the change over to another thermostat! Brian also was excellent! Nice to know Townsend has to outstanding technicians. Great job!!! We were happy with both of them! Kathy Rush

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Excellent service!

Every call is same day service. The technicians are polite and professional. Can’t say enough good.

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Great service, in a emergency.

Brian was great. Fixed all my issues and left the burner running better then it has in years!

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Verry good job

We did not have a bad winter last year He looked at all of the Burner because l feel the burner should and oil tank should be checks preventive. I will not answer the 2nd until l get the price of the chamber.

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Professional & Knowledgable Technician

Totally satisfied with my service. Technician on-time, appropriate PPE, knowledgeable seasoned professional.

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Great service

Responded quickly and identified and resolved the problem

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Great Service

Greg is always so personable. No reported issues so all in all very happy

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Knew what was wrong right away; fixed quickly

Greg was very good. Very polite.

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Annual Furnace Cleaning - Well Done

The service techician did a good job cleaning the furnace. He pays attention to detail. He remember cleaning our 102 year old furnace in the past which turned out was 10 years ago. We have been pleased with the service that we have had with Federal, now part of Townsend Energy.

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Great service

Technician came at scheduled time.

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Tony’s fantastic

Townsend should benoroud to have such a dedicated service man like Tony. Knowledge, professional and committed to doing the best job possible!

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Great service as always .

Townsend Energy continues to give us the best service we have ever had . Every time a technician has come to our house they have been so professional and curious.

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Great service

Cleaned two burners in four and half hours

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Great service

Positive experience prompt and punctual and pleasant

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Very professional job.

Bunny did a very good job. Very professional.

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Job Locations
for malden, ma

Townsend Energy  I.

Townsend Energy I. Job Checkin


Beth R.

Beth R. Job Checkin

Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!


Sarah .

Sarah . Job Checkin

Hi Phong, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!


Sarah .

Sarah . Job Checkin

Hi Kathleen, at Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided.  Thank you!


Sarah .

Sarah . Job Checkin

Hi Matt, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!


Sarah .

Sarah . Job Checkin

Hi Lester, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!


Brian M.

Brian M. Job Checkin

Installed New Honeywell Gas Valve. Tested natural gas pressures, and combustion emissions, for Inter City products furnace.


Beth R.

Beth R. Job Checkin


Michelle D.

Michelle D. Job Checkin

Hello! We would like to thank you for selecting us to install your new equipment. Here at Townsend Energy, we take pride in what we do and would love to hear how your installation went. In advance, thank you for your time and your review.


Beth R.

Beth R. Job Checkin

Customer service, fuel delivery, equipment service


Brian M.

Brian M. Job Checkin

Serviced oil furnace with new blower motor and fan limit control. Tested operations to factory specifications.


Brian M.

Brian M. Job Checkin

Serviced first and second floors heating system with new tune up parts and tested combustion emissions to factory specifications.


Brian M.

Brian M. Job Checkin

Serviced tank filter and primed oil line.


Brian M.

Brian M. Job Checkin

Installed new Oil fuel pump onto Beckett burner and installed annual tune up parts. Tested combustion emissions to General Motors Delco specifications, using Wohler efficiency analyzer.


Tony P.

Tony P. Job Checkin

Maintenance on a Weil McLain oil boiler