Have any feedback for us? We'd love to hear it! Call us at (610) 595-9072 and let us know how we are doing.
Shawn was very helpful, answered all my questions and provided great service
Overall Experience
Quality
Price
Convenience
Luis was thorough, punctual, and knowledgeable.
Overall Experience
Quality
Price
Convenience
Shawn did a great job. Cleaned filters and indoor/outdoor units
Overall Experience
Quality
Price
Convenience
Barry and his assistant were very professional and knowledgeable. I’m very pleased with the service I’ve received from the techs and Dibiase heating company overall.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Our scheduled install was to begin between 8 and 10am. The gentlemen arrived a bit after 8 and immediately got to work. From covering their shoes with whatever you call those things...paper booties, to laying down tarps throughout my home, this install was top notch. They said they would be there until maybe 4 pm, but sometime a little after 3, and this includes waiting for a correct part to be delivered, the men were gone and you had little idea they had been there. We had a thorough explanation of what they did, how to service the unit (what we could), and how to get back with them in case there was a problem. They were respectful of our home, and property. My wife and I both work from home and would have a hard time knowing a complete HVAC system was being replaced. I candidly think they left my area where they did the install cleaner than they found it. For what we spent, yes, you would expect top-notch service, but this was quite a bit more than we expected. From showing up on time, well dressed, respectable, diligent about getting to work, personable, educational, and professional, all the marks were hit. When we need to have our other system replaced in the next year or so to come, not only will we use DIbiase again, but we will request these two technicians as well....even if one is a Michigan fan. :)
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I think Kurt was very thorough and explained things well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Consistent, high-quality service, priced right. An active owner and a local company dedicated to customer satisfaction.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Performed consultation for replacement . Need to calculate load.
Had both Joe and LynnE. I don’t think they’ll be doing anything right now. See notes.
Completed 6 Month Inspection for Bosch Inverter system: Tested in heating and cooling. Replaced 18x20x1 filter. Recommend replacing filter every 2-3 months. Measured temperature rise in heating and temperature split in cooling Inspected wiring and controls. Compressor amps good. Outdoor disconnect has surge protection. The same style can be installed for indoor equipment circuit and and/or an X13 blower motor surge protector can be installed as well. Cooling refrigerant data 116/188 5.8°SC (33Hz) Outdoor Temperature 41°F No water heater. Oil boiler has domestic coil. System operating well at this time,
Performed six month AC inspection on Bosch system, checked all electrical connections, looked over all coils Checked refrigerant levels, pressures reading 105 psi suction and 160 psi liquid Outdoor temp 48° check Delta t Temp split 21°. System operating properly at this time. Also assisted customer in setting up water heater to the wireless app see pictures, Also helped customer set up wireless app for their Bosch equipment. See pictures.
Completed Quality assurance for 3.5 ton AC system: Replaced 416/filter provided by homeowner. Ensured that all aspects of install meet quality standards. Checked blower speed setting. Checked furnace operations, gas pressures, fan speed settings. Furnace passes combustion test. Found that solenoid of bypass humidifier was failed. Made sure saddle vale worked and water flow was present, checked solenoid screens. Homeowner agreed to replace bypass humidifier today. Removed existing thermostat and installed new. Adjusted saddle valve for proper flow to humidifier feed tray.Wired so T10 thermostat controls humidity setpoint. Window freeze protection function is enabled in thermostat installer options. Currently set to target of 35% RH. Checked temperature split and monitored R410A refrigerant pressures and diagnostics: Good System passes quality assurance. Homeowner paid for humidifier Aprilaire 600 bypass humidifier today.
Performed walkthorugh with the customer. Tested system operation and found unit running at standard noise levels. If it is very quiet you can hear unit inside building. Customer interested in moving unit to front of home by left front window. Quote to be provided. Instructed customer on how to run unit in aux mode while sleeping.
Arrived at customers home to perform quality assurance inspection on recently installed gas furnace and heat pump. Gave a call for heat from the thermostat in both heating mode and emergency heat and the furnace and heat pump came on with no issues. Performed combustion analysis on furnace exhaust. Inspected and tested all electrical, mechanical, and safety components. Ensured condensate drain is pitched and flowing properly. Outdoor unit is level as well as disconnect. Disconnect and Lineset penetrations are sealed with clear silicone caulk. Measured refrigerant pressures and temperatures. System is operating within specifications at this time.
Install new furnace and coil in existing location. Adapt to existing Return drop and filter. Install Supply plenum and seal connections. Remove the existing Thermostat and seal ductwork. Install new electrical box with switch and outlet. Adapt gas piping to furnace and leak test fittings. Install an EZ Trap and Condensation Pump. Run Vinyl Tubing to point of Indoor discharge. Wire safeties in series to break the 24V Control Circuit. Install a Honeywell T10 Thermostat Kit with EIM. Run a wired outdoor sensor with the lineset. Set balance point of system to 35 degrees. Run new 3" PVC Vent Pipe through the far wall to the termination. Insulate PVC Pipe and leave system as a single pipe. Install a Rheem 50 Gallon Heat Pump Water Heater in an Auxiliary Drain Pan with Water Alarm. Run new 10/2 Wire and install a Double Pole 30 Amp breaker. Complete all plumbing connections. Seal Chimney around Vent Piping. Install new outdoor unit with pump up legs on new pad and level. Install new discon
Arrived to a no ac call, went ahead and turned system on, put gauges on and checked temperature split, only had 15° split, pressures were low which is a sign of the system having a leak. Recommend due to age and efficiency and potential repair costs.
Performed precision a/c tune up on American standard a/c system. Replaced Aprilaire 413 filter ( homeowner provided). Checked all electrical conections and components. Checked temperature split. Tested condensation pump. Cleaned out ez trap. Checked refrigerant pressures and temperatures at indoor and outdoor units. A/c system is working fine at time of service.
Performed 6 month inspection on recently installed Amana two stage heat pump, replaced 20x20x1 air filter, check all electrical connections and settings ok check airflow supply and return air check and test condensation drain and pump outdoor unit pressures sub cooling and super heat ok heat pump is working properly within manufacture specifications.
Arrived to find water under the inducer, could see watermarks coming from the exhaust boot, found hose clamp secured on he underside of the boot which allows for water to leak out. Removed inducer checked gasket to the collector box found gasket to be in great shape. Repositioned hose clamp to be secured on the top side of the boot. This should stop the system from leaking at the boot.
System was flashing both lights at the same time which is standard operation call for heat. System would light off but shortly after it would lose flame. Flame sensor is good. System would stay lit if the burner box door was off or intake pipe was disconnected at a coupling. System is not getting enough air for combustion and is snuffing itself out. There is a blockage in the 3in intake pipe that needs to be cleared. This is unrelated to previous call of changing burners and flame sensor.
Arrived to do ac maintenance, checked thermostat for operation, checked temperature split, checked blower motor amp draw and capacitor, checked compressor amp draw, checked condenser fan motor amp draw, checked dual capacitor, checked refrigerant pressures. Took photos of ductwork to see if there is a way to modify it for better filtration, currently has a 20x20 and two 14x14 returns on the first floor that all have filters in them, no filters down at the unit.