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Five years ago, I never heard of this company, my heater died on the coldest day of the year and I called everyone that I had seen advertised on TV and no one would come out. Someone gave me this name and they were here in a heartbeat. Same thing happened with my AC going out on the hottest day this year, and guess who was here in a minute. Really, when you're freezing or too hot to even think and your system has a problem, there is nothing more important than knowing someone will be here to help. That is this company!