This was due to a Condensate Pump issue upon returning from a long weekend away. This technician was knowledgeable and ultimately resolved the issue when I SUGGESTED (he asked me what I wanted done)he clean out the pump and see if that resolved the issue of a noisy pump with grinding noises as it shutdown (the reason for the service call). Clean out did resolve the problem. At least as of now. Additionally, he said he could not do anything to resolve a rattling noise when the Blower Motor was on high speed saying it was vibration in the Ductwork. This Technician is competent but lacks customer service skills and sensitivities. Perhaps as I was a last minute appointment he was at the end of a long day. I have been with Edison for a long time (with a break when the business was sold). My first gas furnace system was installed by the Iarappino family in 1999. When they repurchased the company I came back. I must say this is the first time I have been quite honestly “blown away” by the attitude of any of the many Technicians who have serviced me throughout the years. I was also charged a fuel charge of $10.00 which was never explained to me when I made the appointment or by the Technician……..he attributed the overage to tax on the $70 service call charge. When I ultimately saw the bill I saw the fuel add on.
