This appointment was a scheduled phone call to discuss replacing the air conditioning system. The existing unit is not working and seems to have been damaged when the roof of the building was replaced. Since the unit is 20+ years old Mr. Papachristodoulou will replace the unit now. He will be installing a 16 SEER system to take advantage of the applicable tax incentives. Once the installation is approved James will visit the property to familiarize Hot 2 Cold with the property and ensure the materials and work descriptions are correct.