Two days in a row you have sent same technician. He left and said AC was fixed and neither day was it fixed. He also said he did service that we paid you in May for??? Now my family has to wait another day so hopefully someone competent comes.
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James was great at pinpointing the issue with our AC. His knowledge helped us to make a decision on rather to repair or replace.
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Overall great experience again. I have used on multiple occasions and always get honest work/repairs.
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Geraldo Answered questions, solved the problem, nice, attentive and professional. Thanks for a job well done.
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Hot2Cold is an awesome company. The person they sent to check on our system named James was supposed to give us an estimate for our AC duct cleaning which I thought we needed because some rooms were much hotter than others. James checked our entire system and found that it settings the installation company left for our units are not proper for our house. He put proper settings and adjusted all of the vents in the house which made it feel much better. On top of that he didn’t charge us anything! I haven’t seen this level of honesty and professionalism in a long time. Recommend this company to anyone who needs their AC serviced.
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Overall great experience from start to finish. James came out on time and looked at the system and told me what the issue was and how to repair. Overall 5 stars, will be my first call when in need service.
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Hot 2 Cold was my 2nd opinion after getting an outrageous price from my long term A/C company and I was absolutely glad I called them. Tech was James T who was considerably the most patient and knowledgeable technician I’ve ever encountered. Fixed our problem fast and affordable. He explained the work step by step in terms I could relate too. I’m dumping my old A/C company and sticking to Hot 2 Cold from now on. I’ve already recommended them to my friends and family.
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Jason, has a very friendly personality and extremely knowledgeable. His workmanship is efficient, proficient and methodical! It is evident he know his job and was able to diagnose and fix the issue quickly! I highly recommend Jason to future customers!
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One week after closing on our house our AC went. It was 9pm Friday night and we were lucky enough to stumble across Hot2Cold. They scheduled us an appointment for first thing Saturday morning. John came out and spent time working with us on all the options and what would be best. He was sympathetic to our situation and really went the extra mile to help make us feel comfortable. After deciding on a system that would work best, he got us set up with an install Monday morning. Our install team was led by Dylan, and I can't say enough about the hard work they put in. They were at our house by 8am, but some warehouse issues (nothing to do with them) caused them to have to be at our house all day and into the night. At no point did they consider leaving the job until the next day. They worked until they were finished (9:30pm) and were always willing to answer any questions we had despite hours of work. They cleaned up everything and explained the full system to us despite over 12 hours onsite. My family could not have been happier to find Hot2Cold.
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Customer called us out because their system was shut off due to a trip to float switch. Upon investigation, Troy found that the float switch was indeed engaged however, after draining the system and vacuuming out the system unclogging it the error was still occurring. Upon testing, Troy found that the float which was actually faulty and recommended replacement. Customer signed off on replacing float switch And we collected
This Estimate is being presented for the replacement for 1 Unit; Location currently has 2 Units. Presenting this in the event location would like to only move forward with one replacement at this time. Carrier® WeatherMaker® - 4 Ton 14SR Packaged Rooftop Cooling Only & Electric Heat Unit (208/230-3-60) Crane services will be needed for this Install as PKG Unit is located on the roof.
cleared algae from safety switch system cooling statics 1 good statics
Upon arrival i found unit running as should After investigating, i found that the blower speed was set to medium high I swapped the fan speed to low and tested operation I found that the unit was draining alot more than when it was running on previous speed Let customer know to contact us if any other issues occur
Notes for recommendations Upstairs unit plenum need to be retape and mastic Causing condensation to sweat off unit Recommend putting T for upstairs drain line Outside unit capacitor on unit to was right above amps but might need to be changed in the future Tested all flow switch’s and connections to make sure tighten 18x24x1=2 12x12x1 = 4 Filter sizes
Upon arrival found secondary pan filled Found that the unit had a clogged drain line which flooded and filled secondary pan Cleared and flush drain line Treated it Confirm unit is drain as should and cooling
- Remove and clean the upstairs blower assembly - Installation a whole home air/surface purification system on both air conditioning units - Installation of a whole home dehumidification unit - Installation of positive pressure ventilation system
Revisiting this customer because the AC went out. Upon investigation found that there voltage going to the blower, but nothing was happening with the blower so the motor is out
Today we visited to determine why the upstairs ac unit was not working. We learned the unit had a failed hermetic capacitor. James replaced the capacitor and the system is now working properly. In addition to repairing the outside unit James adjusted the airflow profile in the air handler to help with air noise upstairs.
Today we visited to perform the annual maintenance on the HVAC equipment. Performance wise, the unit are working well, but the air quality in the home needs to be addressed. The home has high humidity and the a/c units have developed an issue with mold. We discussed a few different ways to address the air quality ranging from “spot treatment” up to a complete makeover for the indoor air.
- Move the Standard Halo from the new unit to the old unit while installing the Halo LED in the new unit.
