Hunter, Kevin, & David were all amazing! Hunter checked the AC 5/27, which quit cooling over Memorial Day weekend.. He reviewed options w/thorough comprehensive explanation & scheduled the new HVAC installation for the following day. Entire process with Mason Air & the service technicians was awesome!
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Kevin, David & Hunter were all amazing! From initial contact 5/27/25 w/Hunter through completion of new HVAC installation with Kevin & David 5/28/25. Thorough explanation & communication during entire process. Very fair pricing as well. Mason Air trumps the competition!
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Tory was helpful and did a get job
Response from Mason Air Conditioning & Heating:
We are so grateful for your kind words.
Overall Experience
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Price
Convenience
Came out for customer’s machine, not cooling correctly. Upon arrival found tripped float switch completed maintenance and fixed float switch.
Came out after install upon arrival found house to be very hot whenever all options with customer came to agreement that we are going to do new dampers and zone board. Need to wait for James in the morning to help order parts.
Came out for machine, not cooling properly. Upon arrival found bad blower wasn’t able to fully check machine because it wasn’t operational. Customer wanted to go with replace. Make sure to add new disconnect to air handler so we could pass for code. Also attic entrance is 20 inches wide. Also for the front Office, please adjust her membership because she just purchased one from us and she gets one with the new machine
Returned and assure all issues was addressed with clients all were so happy with Jon done by not only apex and Mason but with office staff! Knocked additional 50$ off due to miscommunications with office and client
Task Includes -Installation of 2.5 Ton Daikin Fit Inverter Heat Pump -Connecting to existing ductwork, electrical, and copper Lineset -12 Year parts 12 year system replacement 1 year Mason Air warranty -All permits and inspections included -Adding (1) supply air grill in back bathroom -Damping (1) supply air grill and flow hood adjustments
Gave client estimate for new 2.5 ton Daikin heat pump systems with a low boy 30 gal water heater
Brennan G Today I visited for the system not defrosting. I preformed a complete system inspectionm We determined that the outdoor sensors have failed and the system is not going into defrost. I provided a quote to replace the sensors. Throughout the inspection. We discovered many concerns with the system regarding its age and condition. The condenser coil is corroded and the fins are falling apart near the bottom of the coil. One side of the coil is extremely impacted with debris. Due to the corrosion on the coil it cannot be cleaned and will likley start leaking refrigerant. The air handler cabinet has experienced previous condensation issues. This is evident in the corroded ground wire and visible water damage on the ceiling. The air purification system installed is not functional. The system has no primary drain line float sensor. We discussed possible system replacement with another carrier infinity system. This would be the best choice for an installation due to the zone systems
Performed system inspection. Found system to be condensation from coil side of AHU hung in garage. Found drainline to be clogged/untreated, no primary float switch, no access tee on primary drain line, and unconnected duct coming from plenum. Concluded that additional moisture from unit is caused by these factors. Cleaned drain and reduced condensation level Clean drain line and repair broken connection on ductwork
Performed system maintenance. Found system operating at optimal level at this time. Suggest to keep up with regular maintenance
Found capacitor for outdoor fan bad. Burnt wire on common side. Replaced capacitor and burnt wire included with purchase. System is cooling at this time
Did duct work 7/21/22 says its not cooling feels like duct work came undone. Sister Elaine handles all business matters
Did duct work 7/21/22 says its not cooling feels like duct work came undone. Sister Elaine handles all business matters
Unit not running. Asked for a call when on way!