Communication throughout the entire process! Highly Recommend!!
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Great service climbed on roof to inspect air conditioner on time service! Thank you
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We love Mason Air!!! They are a very honest company and fairly priced. Great communication and everyone is extremely friendly. On time each time we have used them. Definitely will call them again if we need AC help!! Thank you Mason Air!
Response from Mason Air Conditioning & Heating:
We're delighted to hear that you had a positive experience with us. Thanks for taking the time to leave a review.
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Best company very on point and knowledgeable great customer service Tory was great I would never use anybody but Mason
Response from Mason Air Conditioning & Heating:
Thank you so much for taking the time to leave us a 5-star review!
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Tory was promot and outstanding knowledge of our system excellent service I would highly recommend to anybody that needs AC mason Ac very helpful and good quality work never been happier. Thank you mason and Tory
Response from Mason Air Conditioning & Heating:
We are so grateful for your kind words.
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Performed system maintenance. Found system operating with slightly low refrigerant charge. Contactor is heavily rusted on electrical tabs and slightly burnt and pitted. Performed leak search as part of maintenance visit. Found evidence of small leak in evaporator coil. Provided options, system is over 10 years with no parts warranty.
Water leaking from rooftop units when it rains heavily, went up to the roof and found several areas in ductwork that need to be resealed as well as a damaged panel on RTU number five. Water, damaged duct supply and return risers in building as well which need to be replaced and resealed. Gave client estimates on repairing issues. client needs to review estimates and get back to us if they decide to move forward.
Work done on 102 and 105 today She needs invoices sent from office like always System one working fine at the moment but system 2 is not communicating yet so we have to go to the roof and check RTU since breaker was off down here for some reason, it is just raining so mush and lightning to go at this moment Please send someone Monday if possible, anyways building is cooling about 72 degrees Bypass was completed like she wanted too and just need to bill out for that for now, if something else needs to be done on RTU 2 need to let Laura know
Found broken 3/4” male adapter going inside package unit in RTU 16 I no idea how it broke the way it did but performed a simple repair to assure client is taken care of respectfully at no charge. The return duct is slightly damaged and appears to have been for quite some time. There is a huge infestation of hornets on this system and ducting and can hardly work on it. Made client aware of the scenario and that after they are under control, we can use wall spray to help
Found flooded unit Sending client repair vs replacement quotes
Task Includes -Replacement of out of warranty blower motor with standard PSC motor James returned and installed out of warranty blower motor Tested system operation all okay at this time
Arrived to find system operational Client stated that the safety overflow switch was tripping system off. Investigated system to find drain line cleared and flowing but blower motor is going out and sounds horrible. System is not moving adequate air across coil and is reaching freezing temperatures. Needs new x13 blower motor and advised system to be caustious on how much money he invest into a 11 year old system. Gave options
Client getting error message on Daikin fit system. Error indicates blower failure. Float switch was tripping due to clogged drain line. Drain has a slight clog in it and is slowly draining. Advise client to have drain line flushed and sign up for an annual membership. Client said that they will flush drain line themselves and will think about the membership. Also recommended installing surge protectors on indoor and outdoor units. System is operating and functioning OK at this time.
Came out for a system estimate upon arrival, the homeowner wasn’t home and had to wait to see if somebody can come bring us into the upstairs air handler. Customer is pushing more towards just changing out one of the units went over all the options of why that isn’t recommended waiting until the morning to hear back from the customer about next steps
Arrived to find downstairs system with clogged drain line condensate pump and secondary pan completely filled with water. Got verbal approval to clear and treat drain line and pan l. Got all water out of secondary pan. After checking over system was made aware the upstairs system unit #8 was down. Investigated system to find systems condenser fan over amping and slightly under charged. Found leak in evaporator coil. Systems have no warranty sent over all recommended repairs/ replacement due to age! Today’s Task includes -Clearing condensation line -Cleaning condensation pump -Removal of all water from secondary pan
James returned and discussed all issues with Ron. After last inspection Ron had to on-site lift all air distribution boxes, seal all vents going through roof, install nail plate for copper Lineset, and secure and seal return plenum boxes. Would like to discuss a reimbursement for labor to pass. Installers need to return to cut in range hood vent and cap needs to be black. He would also like the ones we have installed spray painted black. Need to assure that remote return plenums are secured with wood screws as of right now they are being held up with self tappers need to cut access off hanging kits
Arrived to find loss of common coming out of defrost control board due to lizard shorting control board please see attached pics. Picked up new board and installed. While turning power off to breakers to change board and reapplying power to system found bad 30 amp breaker not passing 240 back to air handler. Replaced also on site with new. Made client aware of new maint plan with Mason apex and green light. Client would like to enroll into maint plan but have no task code to provide for that at this time. Tested system and all is working as designed also made client aware that all breakers are older and need to be replaced before they all start failing. Task Includes -Replacement of shorted defrost control board.
House is bought in a foreclosure and is being used for a sober house with 10 residence. Gave client estimate to install a new 3 ton heat pump system with all new ductwork and mechanicals. Client is gathering all their estimates and will get back to us.
Performed maintenance Unit is operating normally and cooling to spec Let homeowner know to change filter and continue service