Overall Experience
Quality
Price
Convenience
Despite going 2-1/2 days without AC in the middle of July and being 6pm, our meeting with Mason air was a delight, because of Aaron Krasnow. This was the third company we had out and Aaron had the most experience and technical knowledge of all the techs we had seen previously. We were well prepared for what was wrong and that we were ultimately going to get a new system and Aaron was fabulous with details on different systems, different ducts, return placements, proper sizing, seers, bTU. One o the company insisted on a larger unit which made seek more options. Love to see someone so passionate and knowledgeable about the work they do and super polite. Aaron even went back to the shop to get us a loaner portable, at 8 on a Friday night. Above and beyond. Thanks.
Overall Experience
Quality
Price
Convenience
Excellent service as always, extremely professional knowledgeable, and efficient. This is my go to company every single time and this particular technician is top notch
Overall Experience
Quality
Price
Convenience
Amazing service extremely efficient very knowledgeable. Would recommend 100% in fact the service was so efficient so fair priced and the technician was extremely knowledgeable that I decided to go with a membership plan to do all my services through this company. Excellent experience.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Hunter was great. He was knowledgeable and professional. We we're up and running in no time.
Overall Experience
Quality
Price
Convenience
John was very prompt, appearance was professional , actions were experienced, as well as very informative, thorough and pleasant. Definitely would recommend him for service
Overall Experience
Quality
Price
Convenience
Mike and Jack are two of nicest Techs We have ever had at our house. Mike kept me informed on what they were doing throughout the day…
Response from Mason Air Conditioning & Heating:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My wife and I found James to be an excellent technician’ Explained everything very well. On time!
Overall Experience
Quality
Price
Convenience
Johnathan and Jake were great. Despite arriving much later than originally scheduled due to an unforeseen delay, they completed the job within the expected time frame with ease. They were both very accommodating in answering questions and being patient as I have 4 animals in this house lol. Air conditioning seems to be working better than it ever has in the past 7 years. Thanks!
Response from Mason Air Conditioning & Heating:
We're delighted to hear that you had a positive experience with us. Thanks for taking the time to leave a review.
Overall Experience
Quality
Price
Convenience
Nic was very professional! he kept us informed of what he was doing. Nic is one of the best repairman we ever had come out….
Response from Mason Air Conditioning & Heating:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
Quality
Price
Convenience
Response from Mason Air Conditioning & Heating:
We are so grateful for your kind words.
Overall Experience
Quality
Price
Convenience
Nick was on time and very professional. I feel very comfortable with my A/C system after his service call.
Response from Mason Air Conditioning & Heating:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Phil and team at Mason Air Conditioning did an excellent job for us. I will highly recommend them and use them again. They were very professional, prompt and very thorough and everyone I spoke to their Customer Service was above and beyond.
Response from Mason Air Conditioning & Heating:
We thank you for sharing your positive experience. It made our day.
Overall Experience
Quality
Price
Convenience
Replace condenser fan motor, blade, and run capacitor for Trane RTU. Cycled and tested, all operations OK at this time.
Found system operating with high static pressure with a total of .77 system calls for .5 total. Existing plenum front side of ah is 22" x 13 1/4. May need to cut plenum and extend duct board to have enough room to land a 16" duct. Then run new 16" duct to distribution box, tie in existing 12" and add one all new 10" return duct with stamp face grill.
Homeowner just wanted an estimate on a bunch of different things for his AC system. I advised him of everything looked over everything. AC system is working.
Drain line was clogged, which was causing the unit not to kick on cleared out the condensate pump. Make sure the system was working to operation specs. Everything kicked on it is working perfect.
Clogged drain, client states can clear himself. Not interested in enrollment in maintenance plan with free flush.
No cooling on the trane unit. Found bad condenser fan motor and disconnect boxes bypassed. Recommended replacing condenser fan motor and blade and replacing disconnect box. Client just wants to replace the condenser fan motor and blade for now. Ordered parts, parts should be in by Tuesday next week. Client paid 50% deposit and signed up for membership on both RTU‘s
Performed tuneup on AC system. Inspected indoor and outdoor coils, replaced air filter, clean and flush drain line, inspected blower wheel, checked temperatures, checked static pressure, checked refrigerant pressures, inspected all major and minor electrical components. All operations OK at this time.
Found system operating with high static pressure with a total of .77 system calls for .5 total. Existing plenum front side of ah is 22" x 13 1/4. May need to cut plenum and extend duct board to have enough room to land a 16" duct. Then run new 16" duct to distribution box, tie in existing 12" and add one all new 10" return duct with stamp face grill.
AC system is not adequately cooling house. Did a complete thorough evaluation of system. Getting a 20° temperature split between supply and return, static pressure is a little high. Inspected ductwork, found supply Plenum leaking cold air into attic and ductwork is undersized for 3 ton air handler. Advised client to replace all ductwork in attic and add transfer Return for bedroom. Client approved recommendations and we will be replacing all ductwork, install date is TBD.
Changed out damaged flex run and mastic al supply vents
Upon arrival, customer had a heel machine mini split that he wanted us to install for him per James. We do not install the heel brand because it is the cheapest you can get and we don’t wanna have to maintenance if for problems after installed.
Found water present in primary float switch. Cleaned and treated drain and confirmed proper drainage. Informed client about maintenance agreement and how important
Did inspection of system. Inspected all ductwork in attic. Could not find any obstructions in ductwork. Drain is draining fine and there is no water in emergency. Drain pan. Back to bedrooms are getting hot even with the new returns in there. Sending service manager out to Take a second look.
Found drain log clogged for the second time. Cleared and flushed out drain line by sucking out drain from the outside, followed by running water down the drain as vacuum was pulling. Drain line is now clean and cleared. Removed water from emergency drain pan. Getting high static in the return and zero static in the supply. All filters are clean and could not see any other visible restrictions. Need to send smaller check back to inspect ductwork in attic to make sure there is no ducts that are collapsed.
Performed first system maint Checked all electrical connections Growth on coil and blower wires made client aware of Sprayed leave in cleaner to help growth stop but made aware that’s just a temporary band aid While on rooftop found burnt high voltage wire and and contactor replaced burnt contactor and repaired wire Freon pressures and amp draws within specs All okay at this time