Expedited to ensure quick resolution. Sensitive to situation for urgency.
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Install float switch and extend out and make sure machine is operational before leaving
Performed tuneup on 2 AC systems. Inspected indoor and outdoor coils, flushed drain line, replaced air filter, inspected blower wheels, checked temperatures, checked static pressure, checked refrigerant pressures, inspected all major in minor electrical components. Upstairs system not cooling properly, found system low on refrigerant. Client approved to put UV dye into system and charged with 3 pounds of refrigerant. Need to return in 3 to 5 days to perform leak search with black light. Both systems are up and running and cooling good at this time.
Sent holly new system estimate for new 2.5 ton carrier system
We installed the machine recently upon arrival found drain line was clogged had to treat it Drain is unclogged and flowing good.
*5/29/25 @ 10:00 pm. New install from march, system ac breaker not fully engaged, and system low on r32. Found leak under dog house on roof. Need to return to fix leak. Charged system up so the tennents have cold air.
Extended float switches poured cleaner in drains to prevent blovkahe
Showed up to system satisfied on temperature 72/72. Customer did not realize fan on setting and I explained to customer how fan on and auto settings worked and how that translates to the system operations. Checked charge to make sure system was operating correctly, suggested regular maintenance which she would like someone at the office to call her to get those dates setup.
Removed old condenser coil and installed new condenser coil
Leak detected in condenser coil. Ordered and will be replaced under warranty tomorrow. Charged system to provide cooling until then.
James returned and extended secondary float switches for easier accessibility.
Arrived to find systems float switch tripped due to clogged drain line. Cleared and treated under 1 st year warranty. Float switch is not accessible and holly has made aware that all need to be will need to return to fix float switch and extend out
Replace condenser and indoor blower motor include crane lift Permits and fees included
Arrived to find system set to 72 and was 78 in home Went to rooftop condenser to find blown out condenser coil Compressor was in internal bypass and was not cooling Blower motor was also making a loud squealing noise and needed replacement Advised 3 different options. Client invested in option 2 Need to schedule to replace condenser on rooftop and indoor blower motor Collected half deposits by CC Need to collect remaining balance after job is performed
Task Includes -Installation of new 2.5 Ton Carrier Straight AC System -Connecting to existing copper Lineset, drain line, and duct work -R-11 Lineset flush kit -New electrical outdoor disconnect -New outdoor condenser lines -10 year parts 1 year labor warranty -Crane fee included -All permits and inspections included
Task includes Installation of new 2.5 ton straight ac Goodman system 10 year parts 1 year labor warranty All permits and inspections included Crane is included in price Replacement of 3/8 liquid line is also included James r returned and attempted to repair leak in suction line piping. The 3/4 suction piping has been badly damaged by roofers and was no way of knowing this until system was pressurized after new install and removing a lot of spray foam and sealant! In order to fix this kinked pipe we will need to have roofers remove the pitch pocket and evacuate 2 other systems 410 and I believe 210. Then all piping can be redone! System is off line until then