Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Aaron did a great job. I appreciate all the pictures and detailed invoice from my maintenance visit. Aaron was very accommodating since I needed to leave for work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Unfortunately the job i need done seems to be nearly impossible. Not sure where to go from here, but the guy that came out to have a look gave me as much input as he possibly could. He showed up within the givin time, and was friendly.
Overall Experience
Quality
Price
Convenience
I was very pleased with the tech and his politeness and also please with the cost.
Overall Experience
Quality
Price
Convenience
Well, what can I say, Aaron is the nicest guy ever. He follows every instruction and provides everything we need to know of. He is very energetic and fun to work with. Loved that guy. Thank you
Overall Experience
Quality
Price
Convenience
Brennan G was the technician. This young man was very professional, courteous, and knowledgeable. He is welcome back anytime!
Response from Mason Air Conditioning & Heating:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Overall Experience
Quality
Price
Convenience
Very professional.
Response from Mason Air Conditioning & Heating:
We are so grateful for your kind words.
Overall Experience
Quality
Price
Convenience
Technician tory blasus is very professional. Respect my culture. He did not wear his shoe Inside in my Asians family. He explained everything. Moreover, he go above and beyond try to find the AC according to my request and stay in budget range. Furthermore, he is able to provide deal the other companies provided. In the end, he also provided with undeniable deal for my AC. I have over 10 different companies, and I almost selected my first choice. I get recommended from other customers who have experienced with Mason companies. I did not have any expectations, but I was wrong. Tony was blown my mind and provide good information with the deal that I can't say no.
Response from Mason Air Conditioning & Heating:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
Tory is the most efficient person in his field that l have met in years , straight to the problem and fixing what was needed , he is a very helpful and has a beautiful personality , well done sir ,💯👍 thank you for your help , will recommend your company often
Response from Mason Air Conditioning & Heating:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
Quality
Price
Convenience
Job well done ,fast and very nice person to represent your company , well done sir , we will gladly recommend your company
Response from Mason Air Conditioning & Heating:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
Overall Experience
Quality
Price
Convenience
Found duct work in very poor shape System is 12 years old and also advised system replacement Client also stated he has to add Freon every once in a while Advised serval different ways to proceed with the job. Clients better half is not on site and they want to talk it over and get other quotes as I was the first one
No cooling, indoor fan and compressor are running, but the condenser fan is not. Found bad condenser fan motor and compressor has high startup amps. Gave client options for repairs, however, system is 16 years old and recommend replacing due to age and cost of repairs. Also clients ductwork has a lot of air leakage, system is way too large for home, there are black spots around all supply vents, an attic needs insulation. Gave client options for system replacement, ductwork, and attic insulation. Client needs to discuss with spouse and will get back to us.
Gave quote for duct replacement by ripping down Sheetrock to gain access to necessary areas. Made clients aware there is no attic access and only option would be to perform excessive amounts of demo. Need to get apex out to give options for whole house repipe
Client getting an odor in a home. Client says it smells like mildew. Did a complete inspection of air handler and ductwork. Air handler is only six months old, however, there should be UV lights present in air handler to prevent biological growth buildup. Ductwork is dirty and his biological growth. Recommend recommended installing air purifier, clearing all ductwork and sanitizing. Client approved all work to be done and scheduled to come out on Tuesday, June 24. Client paid 50% deposit and signed up for membership.
Found water in safety float switch Assumed drain was clogged Attempted to unclog line to find all clear Further investigated system to find highly impacted return air filter Made employees onsite aware to keep an eye on filters weekly due to amounts of grease in building.
Gave client estimate to replace her 20 year-old AC system. Currently there is a 4 ton there now, this is too big for the home. Home is only 1620 ft.² with all new windows and good insulation. There should be a 3 ton in-home. Gave client estimate for a 3 ton and a 4 ton unit. She needs to have a Rheem unit quoted for grant purposes. Hey baby.
Came out for customers maintenance they had concerns about humidity. Customers machine is in the middle of the house with only an under drawl return so the machine lacks air distribution whenever it gets hot there’s not enough returns to cool and take out the humidity in the house, recommend a customer gets a new thermostat and remove some of the things in front of the machine.
Came out for potential leak when arrived customers machine had a perfect 20° temperature split. No sign of leaking machine at all before leaving completed a quick maintenance found no concerns other than a little bit of growth. Homeowner does not live in the home and will be moving soon.
Came out for system wanting to be replaced upon arrival. Customer had a 3 ton units and wanted to update it to a 5 ton unit. The management of the commercial building already did that for half of his shop upgraded his original 3 ton to a 5 ton which controls 50% of the shop Went over options with customer for replacement and adding two supplies and one returned waiting to call the customer back at 10 AM tomorrow to get scheduled
Came out from machine, not turning on upon arrival found the contactor fried replaced contactor machine is up and operational and cooling again. Customer satisfied.
No cooling, found system low on refrigerant. Advised client to do an electronic leak. Search to determine where a leak is coming from. Client needs to get approval from landlord. Landlord is in the Philippines right now and not reachable. Client will call us back once he can get approval to move forward on recommendations. System is not under warranty.
Performed tuneup on AC system. Inspected indoor and outdoor coils, flushed drain line, checked air filter, inspected blower wheel, checked temperatures, checked static pressure, checked refrigerant pressures, inspected all major and minor electrical components. Found some biological growth buildup in air handler, there are no indoor or outdoor surge protectors, capacitor is weak, Compressor has high start up amps, and system is low on refrigerant. Gave client solutions for issues with system. Client chose solution #3 at this time. Replaced outdoor capacitor, installed hard start kit to reduce compressor startup amps, and charge system with 2 pounds of refrigerant. Client signed up for Mach one membership. Cycled and tested system, all operations OK at this time.
Returned with installers Upsized bedroom flex Dampened ducts that were getting too much CFM All bedrooms within a degree of each other Filters are completely plugged and recommended replacement System should cool a lot better but to improve performance recommend adding a ceiling fan in master bedroom and shades for back door that is allowing in excessive heat loads
Adjusted airflow across all the ductwork/vents. Adjusted trim levels on both thermostats
