Great job today, really explained the issues and how to move forward. Was very articulate and informative.
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Aaron K. did an amazing job working fast and efficiently to replace several items in my AC system so that my AC would run efficiently and in good order.
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Aaron took the time to explain each service and maintenance requirement. Aaron shared his recommendations with no pressure. Aaron provided several finance options and was a professional throughout.
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From the time I called at 7am and talked to a human until my A/C was back working everything was exceptional.
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Hunter and his guy did an incredible job. They were efficient, knowledgeable and their cleanliness was second to none. Once they got the mini split installed and finished cleaning up it looked like it had always been there.
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The service experience was great for me as always. He was kind, knowledgeable and showed up early which was great. I’d recommend Mason to anyone in need of a new maintenance company.
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Hunter was very helpful explaining options and what’s best for our house.
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Very informative and determined, wasn't going to leave until it was fixed, he had to leave for a part, it was late, so I suggested finish it tomorrow, but he insisted that he was going to fix it , Very polite and helpful young man, you got yourself a great employee
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Client having issues with rodents in attic chewing through ductwork. Client said they are going to have an exterminator out next week to get rid of the rodent issue. After further inspection of ductwork found that kitchen supply run is fully compromised with multiple holes in it from rodents, also the bathroom supply has a few tears in it, which need to be patched up in the foil section of flex. Also recommended that the ductwork needs to be cleaned and sanitized to get any loose insulation out from inside ductwork. Advised client to have air purifier installed to help with allergies and viruses in home as well as a UV Light Inside air handler. Client chose to just move forward with the ductwork repairs and duct cleaning at this time. Scheduled to come out on December 31. To replace 6 inch kitchen flex run, patch up 5 inch bathroom flex run, do a duct cleaning on 8 supplies, 1 return, and sanitize all ductwork. Client will be paying 50% deposit either tomorrow or Monday.
Scheduled to come out tomorrow, December 19 to install customer supplied range hood and re-pipe with 20 feet of 28 gauge 6 inch round pipe, install range hood termination outside above patio, holes will need to be cut in sheet rock to run piping need to schedule Omar to come out to patch holes and repaint after work is completed
Replaced 2 thermostats with ecobee. Programmed and set up thermostats. Cycled heat and AC, all operations OK at this time. Offered client annual membership, client is currently under contract with another company. If they are able to cancel their membership with the other company, they will call us back to sign up for our annual membership.
Gave client estimate for quarterly maintenance, refrigerant leak search, and condenser clean. Client needs to get approval before moving forward. They will give us a call if work is approved to schedule maintenance and repairs.
Client wants to replace thermostats with ecobee. Client approved quotes on thermostat replacement. Scheduled to return on Wednesday, December 17 between 8-10 to install new ecobee thermostats.
No cooling, air handler and condenser both operating upon arrival. Compressor shuts off on internal overload from overheating. Waited for compressor to cool down and checked pressures. Compressor is not pumping refrigerant and is over amping. Getting 35 running amps on compressor. System is out of warranty. Compressor would need to be replaced, however, recommend replacing system due to cost of repairs. Client needs to submit all paperwork to the owner of building for approval.
Followed up with client, they would like to wait until after the holidays to move forward with any recommendations. Husband said that he will give us a call back when they are ready.
Performed tuneup on AC system. Inspected indoor and outdoor coils, flushed drain line, checked air filter, inspected blower wheel, checked temperatures, checked static pressures, checked refrigerant pressures, inspected all major and minor electrical components. Found biological growth buildup inside air handler, Drain line had a lot of sediment buildup, compressor had high startup amps, and condenser fan motor bearings are starting to wear and is almost at maximum amps. Gave client solutions for issues with system. Client needs to discuss options with spouse and will get back to us. All operations OK at this time.
Replaced condensate pump and tested with water. Cycled and tested system, all operations OK at this time.
Client wanted inspection of AC system and ductwork. Client says that they are having issues in the home with people getting sick and they have to change their air filter every couple of weeks. Also, client says that they’re hearing a very loud noise coming from condenser outside. Did a complete evaluation of system. Went in attic and examined ductwork. Found some air leakage in ductwork caused biological growth buildup around edges of Plenum. Also, client had rodents up in the attic and compromised all of the insulation. Found traces of biological growth buildup inside air handler. Looked at condenser And the noise that they were hearing was the fan not starting. The compressor was very loud because the condenser fan was not operating due to a bad capacitor and compressor had very high startup amps. Gave client solutions for issues with system, however, client decided that it would be more cost-effective to replace system And some of the ductwork as well as insulation removal. Starting
Client states fan is not shutting off. Upon arrival found that the fan was not the issue. Condensate pump was running continuously. The float was stuck inside condensate pump. Was able to get the condensate pump running temporarily, however, it needs to be replaced. Got approval from client to replace condensate pump. Need to return tomorrow, November 25 to replace pump. Also need to collect payment upon completion of job.
Replaced Remi halo element, UV bulb, outdoor capacitor, and installed 2 surge protectors. Cycled and tested system, all operations OK at this time.
Performed tuneup on AC system. Cleaned indoor and outdoor coils, flushed drain lines, inspected blower wheel, checked temperatures, checked, static pressure, checked refrigerant pressures, inspected all major and minor electrical components. Found UV bulb and air purifier element are overdue for replacement, there is no indoor or outdoor surge protection on system, and outdoor capacitor is weak on the fan side. Gave client solutions for issues with system. Client wants to move forward with all recommendations. Scheduled to return tomorrow, Thursday, November 20 to make all repairs. Cycled and tested system, all operations OK at this time.