Company never showed for my 1st appointment with a 4hr window from 12pm-4pm and sent me an email at 4:50pm saying truck broke down. Rescheduled for next day, all though technician was over an hour late due to his prior service call, he was super nice and professional. John showed me what was wrong, did everything throughly and explained to me what was going on and what he had to do to fix my A/C unit. If not for the technician who did an excellent job and was friendly, I would never call this company again!
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He took time to access issues and offer various alternatives. I was able to place my trust in him.
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These guys worked their tails off! Full duct removal and installation with insulation blown in afterwards. Extremely hardworking, professional and cleaned up more afterwards than even needed. Skipped lunch so they could get the job done. 10/10!
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Response from Mason Air Conditioning & Heating:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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Client remodeling rental condo looking to replace 2 ton hp I went over options with client on full system replacement I was unable to get credit approval through synchrony bank but was able to get approval through turns financing client will make decision by tomorrow once she talks to her kids waiting on client to decide
Dual Run Capacitor, Defective run capacitors can and will lead to problems with the operation of single-phase compressors. A defective run capacitor can cause the compressor to draw higher than normal amperage and possibly trip on its motor overload. A defective run capacitor can lead to premature compressor failure. Hard Start Assist, A Hard Start Assist is used for increased starting torques which = faster starts, faster starts = less current to be pulled, less current = cooler windings, less heat = longer compressor life. Hard Start Assist also diminishes the voltage spike in the home that causes lights to flicker upon compressor start up. A/C Diagnostic & Repair, Diagnostic & Repair includes a highly skilled air conditioning specialist to diagnose and repair the issue without the use of new parts. Had bad run cap
Found condensate line impacted. Advised client of systems advancing age, recommended system replacement. Client requested estimates for replacement but wishes for line to be cleared for now with enrollment in maintenance program. All services complete and balance collected via cc.
Could not service equipment, need forklift available to lift up to air handler to service it. Rescheduled for Friday.
Gave options for new 3 ton
Client states that bedrooms aren’t cooling enough. Set the thermostat to 73 and it satisfies at 73, however, customer says that it feels warmer. Upon evaluating system found all filters very dirty and system has too many air filters. This is causing high humidity at home. Advised client to either leave the 5 inch media filter in the system and remove all the other filters in the return grills, or remove the 5 inch media filter and keep all the filters in the return girls. Advise client to change the filters that they have currently and put Merv 8 pleated filters in.
Task Includes -Replacement of out of warranty 460V 3 Phase Condenser Motor James returned installed 3 phase fan motor checked system option all ok
Arrived to find and 3 phase condenser motor Ordered through CE PO 33527450-101 System is down
Performed drain pan and drain line cleaning System operating normally Change filters and maintenance on a regular basis recommended
Carrier 14.3 seer 2 single stage heatpump
Calling customer back in three hours once he makes his decision
Provided 3 options for replacement system is down will update later today
3 - 3 phase split systems hung in warehouse 3 condensers 18 rectangle filters 6 square filters on site 2 - air handler horizontal split systems warehouse 1 - air handler vertical upstairs in Office not working Warehouse Not included in maintenance below 3 - split system air handlers for warehouse(old) 4 - bad units not’s functioning (condensors gone on 2 broken lines set on other 2) Need to have scissor lift on site for maintenance to take place James r returned and found one system leaking water due to leak in both condenser coils. Need to send quote for coils to be replaced replaced disconnect while on site
Task Includes -Evacuation of system -Replacement of in warranty compressor -Factory charge R-410A -Sure protection -Maintenance plan
Arrived to find system set to cool but was 78 in home Inspected system to find coresense module at condenser tripped. Bypassed to assure core sense module was okay and condenser fan comes on but compressor is pulling LRA! System needs new compressor under manufacture warranty. Installers will need to bring recovery machine and tank out to evactuate system. Will be charging system with factory charge r-410a and replacing in line filter dryer! Client enrolled in maintenance plan while onsite.