The good and the bad. Lewis, the owner of the company was on site with James, the tech, to assist with the installation of the warranty part om my 15 month old Daikin system. James had been onsite 4 days earlier and identified the leak in the coil of the air handler. James also recommended and i accepted 4.5k worth of duct work repair/replace on existing ductwork that is estimated to be 10-20 years old. I express my concern about a failure in a 15 month, relatively high end system to Lewis (at the time I did not know who he was, thought just another service tech). Lewis agreed with my concern and offered to comp the 1k out of warranty labor on the coil repair if I were to accept the duct work estimate. I agreed and we both came away pretty happy. Discussing with James, the reason for the failure on the coil, he stated the aluminum flare point where the copper line set attaches was cracked (hidden beneath the nut that attaches the two) One could argue that is an installation failure of overtightening, but I didn't see the crack so I left that decision in the hands of James in the hopes that if he does conclude an installation failure, he makes the other Mason Air techs aware, don't overtighten. EVERYTHING above is good, with the exception of the coil failure. The Daikin system has performed well int he 15 months and the smart thermostat that comes with the system in conjunction with the phone app that runs it are a good combinations that allow the homeowner control of schedule, geofencing (temp set back when owner is away) and manual override. The LED/LCD controls on the thermoset are also well designed.
Response from Mason Air Conditioning & Heating:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
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Very Professional and Knowledgeable, you can feel the experience, all with a personal touch. Tory is the best!!!
Response from Mason Air Conditioning & Heating:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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System not cooling adequately. Found evaporator coils, frozen, could not check pressures at this time. Rescheduled to come back out tomorrow morning to evaluate system and check refrigerant levels.
Insulation on copper line set does not reach all the way to the unit, so there is copper exposed and uninstalled in the attic. Need to come back with cork tape OR a 2 small sections of copper insulation. 3/4 and 3/8s. System is cooling but condensation from exposed copper is dripping into the emergency pan
Quote to clear and treat drain line. Treated drain line blew out with gas cleaned pan, tested with about a half gallon of water, delta t is 21 degrees. System is draining and cooling.
Provided estimate for mini split for 3 season room
Performed maint on new install Checked all electrical Cleaned coils Cleared and treated drain line All in working as designed at this time
Gave client estimate on IAQ, repairing some torn ductwork in attic, and replacing/sealing supply and return Plenums. Client getting another estimate this afternoon and will get back to us if he decides to move forward.
Brennan G Discovered the water leak issue coming from the upstairs neighbors waterheater/air handler closet
Brennan G Today I visited for an evaluation of the AC system. The equipment is a 2006 Rheem , 2.5ton AC with Electric heater. I determined due a major power surge, the system has suffered critical component failure. Due to age and repair cost. We recommend the system is replaced. I emailed 2 estimates for review.
Brennan G Today I visited for system maintenance. Both systems are clean and all electrical components are within specs. I cleared the drain lines and washed condenser coils. Both systems refrigerant levels are in the proper range. Both systems are operating normally at this time.
Brennan G Today I visited for the downstairs system not heating. I discovered the contactor relay had burned up. We replaced the faulty component and the system is now operational.
swapped capacitor and leaking line set
James returned and pumped system down Repaired leak on suction pipe tubing at air handler. Leak is under first year labor warranty Pulled 500 micron vac and released charge Charged system with required addition r-410A System now cooling as designed
Brennan G Today I visited to preform a system maintenance.
Duct for Florida room