Hunter is AWSOME! Definitely an asset to this company. Explained everything that needed to be done in a clear way. He checked everything for us as far as the electrical work that would be needed and the the most economical way to do it. We are really impressed and am glad we found this company.
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Thank you for your prompt service, explanation and fix to get the a/c back up and running.
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On time. Quick diagnosis. Immediate fix. Thanks to Brennan, a sharp smart and kind person.
Response from Mason Air Conditioning & Heating:
We thank you for sharing your positive experience. It made our day.
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Performed first maint on prepaid plan. Checked all electrical connections Amp draws in motors Starting components Cleared and treated drain line Washed condenser coils and pan Bearings test good Freon pressures are to manufacture spec Evaporator coil and blower wheel are badly debris up from the years of abuse. Advised client to have both pulled and chemically cleaned to prolong system life and ensure healthy home environment. Advised client to have over flow safety switch installed on air handler due to no safety’s to turn system off if ever was to over flow with water and would just flood garage or home. Also when I arrived tenet had stated that there was an excessive amount of air coming out of supply air plenum on top of air handler. Original installers poorly sealed plenum to unit and unfortunately would need to be (re-4 pieced) in order to seal ducting to system correctly due to installation application.
Came out for mini split estimate customers panel outside might not have enough room. Need to get with Joe at greenlight to see if we can put another breaker on there and get pricing. Customer wants a single head and bedroom to make up for not enough airflow back there
Came out for machine not turning on properly after checking for diagnosis found burnt wires and burnt up contactor replace contactor machine is operational at normal function no further repairs are needed
Performed cleaning on unit and drain line. System is clean running normally. Found outside Condensor fan motor loud and pulling high amps will need to be replaced under warranty to prevent breakdown. Should be replaced asap.
5 Ton Carrier 14.3 SEER2 Heat Pump - Hurricane pad - Hurricane straps - Locking caps - T6 Thermostat - free 24v UV Light - 5 kw Electric heater - Float switch - 1 year Mach one membership - 10 year part warranty - 1 year labor warranty - Taxes, labor, permits included - adapt to existing ductwork - reuse existing copper line set and flush with R 11 flush kit - connect to existing electrical
Performed tuneup on AC system. Inspected indoor and outdoor coils, flushed drain line, inspected blower wheel, checked static pressure, checked temperatures, checked refrigerant pressures, inspected all major and minor electrical components. Found heavy amounts of biological growth inside air handler along cabinet, Evaporator coil, and blower cavity, also compressor has very high startup amps and is low on refrigerant. Gave client options for repairs, however, system is 10 years old and recommend replacing due to age and cost of repairs. Client decided to replace the system at this time. Installing new system on Monday May 5. Client paid 50% down for install and signed them up for a one year free Mach one member membership.
Thermostat was defective and unresponsive upon arrival. Condensate line was clogged as well. Float switch was removed and batteries to thermostat were changed to verify thermostat was defective. Still blank screen and not responding to any command. All major and minor electrical components were checked and compressor start up amps were excessive. Indoor unit had biological growth build up. Customer was advised of all these issues and opted for a new thermostat, condensate flush and treatment, as well as a hard start assist. After installation customers system is working.
Gave client estimate and options to replace 3.5 ton heat pump system and relocate from attic to garage. Client is looking to start project towards the end of the month and will get back to us
Brennan G Today I visited for a system maintenance. The system is very clean and all off the electrical components are within specs. I flushed the drain line and removed the 5" media filter. We discussed what filters should be used in the system and i recommended the 5" over the remote returns throughout the home. The refrigerant levels are good. We enrolled the system into our maintenance agreement.
Brennan G Today i visited for a system maintenance. I discovered the condensate line and pan where clogged I cleared the line for no charge as part of the maintenance visit. The system is cooling normally at this time however I discovered concerns regarding the systems cleanliness. The evap coil is impacted and the blower wheel is dirty. These two items should be addressed as soon as possible. The supply duct plenum is dirty and should be replaced. I provided options for system cleaning along with indoor air quality upgrades.
Diagnostic fee! Reset tripped breaker! Construction pulling power from garage!
Customer cleared condensate line before arrival. Sent est. For memebership
Arrived to find clogged drain line and float switch had been removed and had caused an excessive amount of water over flowing in garage. Offered 1 time drain clearing, free drain clearing with maintenance membership, and free drain clearing maint plan with a in line drain cleaner. Client invested in maintenance plan and free drain clearing while on site. Performed the below task. Checked total system operation to find all working as designed at this time. Need to schedule first maintenance after heat wave is over. Task Includes -Cleaning of condensation line -2 Maintenance visits per year with priority service and discounts
Unit 103 operating to manufacturer specs at this time. Unit 102-A operating to manufacturer specs at this time. Unit 102-B operating to manufacturer specs at this time. Unit 104 found system not making appropriate temperature split. High suction pressure with low subcool and high super heat. Could attempt to adjust charge but looks like a failed TXV. Provided options for adjust the refrigerant charge vs TXV. Unit 105 operating to manufacturer specs at this time. Adjusted refrigerant charge unit 104 during visit
