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Brad was friendly, efficient and seemed to know how to do the maintenance work we signed up for with a maintenance contract.
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John was fantastic! I challenge the rest to be as good.
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Thank you for taking care of my problem with my heat so fast.
Response from Mason Air Conditioning & Heating:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Needed Mason AC to come out and help trouble shoot why our system wouldn’t work after being off for a week during demo. The tech worked within my schedule needs and was friendly and knowledgeable through the whole process. Turned out to just have some loose wiring in the thermostat from our demo work and fixed and maintained the unit quickly. Happy customer!
Response from Mason Air Conditioning & Heating:
We really appreciate you taking the time to share your feedback with us and the community.
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Mason Air was at my home same day when my AC went out in the Florida heat. They kept in contact with arrival times and showed up when scheduled. He was super knowledgeable and had everything up and running perfectly. He went over a lot of options for me to ensure my equipment would be taken care of now and in the future. So glad I called!
Response from Mason Air Conditioning & Heating:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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James from Mason Airconditioning came to our house today- on a Friday afternoon- after we called them this morning. He was extremely polite,kind and professional. He thoroughly checked our a/c and found the problem, gave us options and explained very well the facts. He was able to give an estimate right away, answered all our questions and was even able to put us on a schedule for Monday. We’re glad we found Mason Airconditioning! Thank you very much.
Response from Mason Air Conditioning & Heating:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
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I was impressed with the speed and friendly professional service I received from the phone person and technician. She knew who I was the second called, explained the situation that a tenant of mine had, and 2 minutes after I hung up, I received a call from the technician saying he was there, problem solved with no charge, since unit was still under warranty.
Response from Mason Air Conditioning & Heating:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Mike came out this morning for my pre summer tune up. He was great. Thorough, efficient, personable & explanatory. 5 stars for Mike!
Response from Mason Air Conditioning & Heating:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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James took his time explaining what was going on with my system when I had no idea anything was wrong. He was very helpful & thorough.
Response from Mason Air Conditioning & Heating:
We strive for FIVE (5-star reviews, that is!). Thank you for allowing us to serve you.
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Spoke with client over the phone about bulb replacement alert on thermostat. Explained to client that he has a two-year bulb replacement on his Remi halo air purifier and that he can just reset the alert himself on his thermostat. Also talked to client about insulation in attic. Emailed client over estimate. Client needs to talk with his wife and will get back to us later today.
Contracter met me onsite he is remodeling and changing design of interior of office space I need to get with James at mason ac to come up with pricing for client. I explained I would email estimates once we figure cost out (4) split system 5 ton new return box with 2 inch filter cabinets New air distribution system supply and returns added 2 inch filter cabinets
Client not happy previous technician did not perform proper maintenance and explain high humidity solution I emailed and explained solution to email on file
Performed system maintenance. Found indoor blower dirty with dust and environmental growth. Suggest pull and clean of the blower. A Ultra Violet light will keep this growth from coming back and sanitize indoor air. Outdoor suction line insulation has deteriorated, recommend replacing. Suggest to pull and clean blower motor and install UV Light, and insulate copper to outdoor equipment.
Client reports recent home repairs including roof replacement and drywall replacement and painting. Client states HVAC system was not shut down during project and that she now suffers from respiratory issues and dust. Found significant drywall and paint dust in interior of air handling unit and being expelled from ducting. Created and discussed estimates for addressing client concerns. Client needs to discuss with mother who is property owner before moving forward. Client has no email address to provide for contact. No further action necessary this time.
Client wanted an estimate on labor for installing a 4 ton Goodman system that he purchases online. Explain to customer that if we do this, we would not be able to permit it or warranty it. Gave client other options for a Goodman inverter system and a Daikin fit inverter system. Client will review options and get back to us.
Performed system maintenance. Found equipment and all small parts operating to manufacturer specs at this time. No surge protection present for indoor equipment. Indoor equipment also does not have UV Light present. This helps prevent growth from forming and sanitize indoor air.
Showed up because the system was sweating opened up air handler. All the insulation is soaked static pressure was high. Homeowner did want maintenance done because he installed the system about a year ago so I did a routine maintenance on the system washed condenser cleaned out drain line checked running amps on compressor check the run capacitor check the fan. Everything is working to manufacturer specs. I advised the homeowner of that. The big thing is their ductwork is undersized for that system. Homeowner had a 4 ton before upstairs gets really hot. I did advise them to solve the issue we would need to replace the ductwork. Homeowner is not happy due to the fact, they said they feel like they were ripped off would like a manager to reach out to them and explain everything again to them and go over their options. I advise them on replacing of the ductwork. Also, what a membership would cost. Homeowner would like for someone to reach out to them most likely a manager.
Gave estimate to install ductless mini split system in sunroom. Client getting other estimates and needs to go over layout with GC. Client will let us know when ready to have installation done
Client received an email saying that there was an error code of E 37 which means heater is stuck on. Did a complete evaluation of system. Could not find any error messages on thermostat. Checked air handler in attic, checked to see if heater was coming on. Heater was not turning on at all. System is in cooling mode and getting an 18° temperature split between supply and return. All is operating OK and normal at this time.
Task Includes -Installation of new 3 Ton Base Carrier 14.3 SEER2 Heat Pump -Installation of new supply and return plenums -Installation of all new supply air ducting -Connecting to existing copper Lineset, control wire, and drain line -10 Year parts 1 year Mason Air warranty -All permits and inspections included -Free insulation blow in
Found condenser fan motor not starting with compressor. Motor failed. Provided replacement estimate, client not on site but will sign estimate and contact office for deposit as soon as able.
Client had another company come out to fix AC, however, client still wanted estimates on replacing system. Gave client estimates and he will review them and get back to us.
No, because customer was told that the machine was leaking upon arrival found no leak and machine was cooling properly. Let the customer know that if it stopped cooling correctly at all to give us a call so we can take care of it then.
Performed system maintenance. Found equipment operating slightly under charged. System has extremely long line set that goes underground approximately 60ft to home and then up into the attic. Needs approximately 2 lbs of 410a and recommended easy seal leak repair. Indoor equipment has no float safety switch present. This is installed in an effort keep any water damage from happening in the event the drain line gets clogged and over flows. This is a very common event. Return side of duct has been patched and repaired at some point, suggest to replace return of ductwork and seal supply plenum. Also provided option to replace the entire duct system.