Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
John was fantastic! I challenge the rest to be as good.
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Thank you for taking care of my problem with my heat so fast.
Response from Mason Air Conditioning & Heating:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Needed Mason AC to come out and help trouble shoot why our system wouldn’t work after being off for a week during demo. The tech worked within my schedule needs and was friendly and knowledgeable through the whole process. Turned out to just have some loose wiring in the thermostat from our demo work and fixed and maintained the unit quickly. Happy customer!
Response from Mason Air Conditioning & Heating:
We really appreciate you taking the time to share your feedback with us and the community.
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Mason Air was at my home same day when my AC went out in the Florida heat. They kept in contact with arrival times and showed up when scheduled. He was super knowledgeable and had everything up and running perfectly. He went over a lot of options for me to ensure my equipment would be taken care of now and in the future. So glad I called!
Response from Mason Air Conditioning & Heating:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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James from Mason Airconditioning came to our house today- on a Friday afternoon- after we called them this morning. He was extremely polite,kind and professional. He thoroughly checked our a/c and found the problem, gave us options and explained very well the facts. He was able to give an estimate right away, answered all our questions and was even able to put us on a schedule for Monday. We’re glad we found Mason Airconditioning! Thank you very much.
Response from Mason Air Conditioning & Heating:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
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I was impressed with the speed and friendly professional service I received from the phone person and technician. She knew who I was the second called, explained the situation that a tenant of mine had, and 2 minutes after I hung up, I received a call from the technician saying he was there, problem solved with no charge, since unit was still under warranty.
Response from Mason Air Conditioning & Heating:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Mike came out this morning for my pre summer tune up. He was great. Thorough, efficient, personable & explanatory. 5 stars for Mike!
Response from Mason Air Conditioning & Heating:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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James took his time explaining what was going on with my system when I had no idea anything was wrong. He was very helpful & thorough.
Response from Mason Air Conditioning & Heating:
We strive for FIVE (5-star reviews, that is!). Thank you for allowing us to serve you.
Overall Experience
Quality
Price
Convenience
Replaced evaporator pan, replaced first half of pvc drain line, replaced return plenum, leveled air handler
Came out for a customer concerns about his blower motor, blowing too hard and creating too much humidity found blower motor set to speed four put it down to speed three to text me or call me within the week to see if it has gotten better. Customer is cooling good before leaving and checking over both machines inside and out.
Need to return next week ASAP. New return plenum, level the AH on hanging kit, replace evaporator coil drain pan, reroute drain line
Replaced transformer and computer board in air handler
Came out for machine dripping through the ceiling upon arrival found drain line clogged and drywall dripping cleaned out drain line and treated it got drain line flowing nicely. Need to reschedule with the office for a drywall guy to come out and redo the drywall.
No cooling, getting 240 V to air handler, no voltage coming out of transformer. System uses obsolete transformer, need to replace with exact transformer as well as replace circuit board. There was a power surge, and it blew out the circuit board and transformer. Supply house is closed at this time need to get pricing and availability of parts and schedule with client tomorrow morning..
Water leaking from air handler. Found float switch lifted up and not able to catch water to shut system down. Drain line is severely clogged and there is biological growth build up inside air handler. Existing UV light is burnt out. Advised client to have drain line flushed out and cleaned, install an in-line drain cleaner, and replace bold UV light with a newer updated version. Client agreed to recommendations. Cleaned out and flushed drain line, installed in-line drain cleaner, and replaced UV lamp system. Cycled and tested system, checked refrigerant pressures. All operations OK at this time.
Came out for service upon arrival found customers ceiling in the garage leaking a bunch of water near where the air handler was installed about nine months ago could not get customers drain unclogged recommend a customer gets a new drain line installed need to get scheduled for tomorrow water is leaking through ceiling
Rerouted the bedroom duct as it was kinked
Removed old air handler and condenser. Installed new air handler and condenser
James returned and installed the below task Task Includes -Replacement of out of warranty mini split pump -Rerouting mini split tubing Checked system operation all okay at this time
Compressor drawing high amperage and randomly tripping breaker. System is 19 years old/R22. Recommended system replacement 2.5 ton carrier
Arrived to find bad mini split pump
Fan blade is re attached and not going anywhere this time. Ordered a new fan blade for customer at gemaire clearwater. Also found a dead lizard behind control board that fried the comman connection from the C contactor spade to the C thermostat wire spade. So I just jumped common in order to engage the contactor, all other connections on board are good. System cooling