All technicians from Mason have been highly skilled and effective. Will use Mason again for AC service!
Overall Experience
Quality
Price
Convenience
Timely, expert service! True professional. Fixed the problem others could not fix
Overall Experience
Quality
Price
Convenience
Arrived to find system not cooling well. Found system low on r410a Found leak in evaporator coil Gave client estimates and invested in maint plan and repairs Client goes out of town tomorrow and won’t return until Monday the 23rd. Need to schedule when returns Today’s task Includes -Adding correct charge to system for peak performance -No additional charge once main repairs are made in system
Need to return to replace in warranty condenser coil All under first year warranty.
Came out from machine leaking water upon arrival found no water in the drain line and no clog. Machine is covered in growth. One of the words that I’ve seen the growth on the bottom of the coil is causing the machine drip water out the front of the pan recommended customer gets a professional Inspection guy to come in because it looks severe and the machine is not too old also because they have kids in the house and I don’t wanna do a temp, fix and cause more launch problems
Built new return plenum and changed up bulb
Mach one system maintenance performed and system is now operating normally. Condensate line was found to have an ascending pitch, not allowing proper draining and causing float switch to trip periodically. This caused the return plenum to become saturated with water. Customer was informed of this and paid for reconstruction of condensate line, allowing proper draining. Customer was advised and agreed to replace return plenum as well (to be completed 4/24/25). Condensate line flushed, air temperatures were recorded and are good static pressures are good, refrigerant pressure and temperatures were checked and are good, all major and minor electrical components were checked. Compressor did have excess inrush amps upon startup, customer was advised of this and opted for a hard start kit per recommendation. Customers was informed their preexisting uv bulb was burnt out and agreed to replacing it per recommendation. Bulb has been ordered and will be installed with new return plenum.
Returned and investigated further into system about breaker tripping. Found no indications of a reason for system to trip the breaker. Asked further questions to then discover that the outdoor unit would randomly turn off then client would have to reset the breakers by turning off then back on to reset system. Checked Freon pressures to find extremely low on r-410a. Found leak in condenser coil. Need to order jew condenser coil under. 1 st year warranty. Charged system to get client by.
Arrived to find system working. Mr melrose stated system would trip breaker he would reset would run sometimes for 2 hrs and then sometimes 3. System had been running for roughly 12 hrs when I arrived inspected all high voltage wiring to system and when I touched breaker feeding condenser it was extremely hot to the touch. Ran to ace and grabbed another breaker system now operating as designed
Brennan G Today I returned and reolaced the circuit breaker. I tested the system to make sure it is operating normally. Please mail a receipt
Brennan G Returning tomorrow to replace breaker
Brennan G Today I visited for a system maintenance. I cleaned the air filters, washed the condenser coil. I verified the refrigerant levels are good and the drain lines are clean We enrolled the system into our maintenance agreement.
Client showed me control wire from generator and I called installation company who installed it and they stated the wire does not need to be connected and to just disconnected it inside the transfer box which I did
Arrived and checked total system operation again to find system perform to best of its abilities. Today I noticed supply air grills was sweating entirely bad. Narrowed sweating down to holes in duct work causing excessive heat entering air steam causing sweating and not allowing home to cool well. Mets are suppling 55 degree air but air flow is very poor. client invested in new 3 ton multi port Daikin ductless system need to call client and schedule tomorrow when we have equipment availability client is paying by check
Arrived to find all working but air not blowing so hard out of vents now. Investigated system to find Freon pressure to spec but temp split was only 7 degrees. Found thermostat calling for emergency Heat kit while calling for cool modes to be ran and forcing blower motor to low speed and running 5kw Heat kit. Replaced thermostat and system is now cooling with a 20 degree temp split and has dropped 5 degrees while on site. Payed by check please mail invoice of today and yesterday to PO Box 68
Arrived to find system in off position Turned system to cool and found system operational but with high head pressure due to clogged condenser coils. Tested capacitor per clients request to find capacitor testing out of range. Installed new and also installed a compressor start assist due to client having to replace capacitor serval times now previously. Washed condenser coils as courtesy. System now cooling to best of abilities. Offered maintenance membership but client declined at this time and stated will call back to sign up for after bills are payed. Need to mail him a receipt for today to his PO Box 68.
