Aaron took care of the larger filter installation in no time. He also cleaned the A Frame just to make sure there wasn’t any debris. He called upon completion to explain everything. Great guy!
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Simple fix. And he found it right away. James is a very pleasant young man with the most positive can do attitude that I have seen in a long time.
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Mike explained everything thoroughly and answered all questions. The job was finished ahead of time. He is very helpful.
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Great bunch of guys! Very efficient and personable.
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We couldn't be happier with the quick response, quality service and craftsmanship provided to us from both Mason Air Conditioning and in particular, Brennan Gibson. Our issue had been ongoing, and Brennan's fix will serve us well for the longterm. We now have peace of mind, and look forward to continuing our relationship with Mason and Brennan to keep us in great working order. H/T too, to Chris at Garrett Plumbing who was quick to recommend and put us directly in touch with Mason AC. THANK YOU ALL!
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Working with Mason AC & Heating was a breath of fresh air, as was Brennan, a superb tech, tenacious and helpful in working through and finding reasonable solutions to our stubborn AC issue. We are looking forward to working again with Mason and Brennan for the upcoming resolution in the coming week.
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Response from Mason Air Conditioning & Heating:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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James very knowledgeable. He answered satisfactory my many questions. I’m convinced he knows this business well and wants Mason‘s customers to be highly satisfied.
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Response from Mason Air Conditioning & Heating:
Thank you so much for this great 5-star review.
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Came out because customer wanted us to disconnect his dehumidistat from the thermostat upon arrival found dehumidistat being jumped by the red wire at the thermostat, took away the jump and got the machine running without the humidistat machine is cooling correctly before leaving
Changed setting on humidistat
Arrived to find t stat barley on wall plate and not making good 24v connection. Called Mr ford made him aware. Resecured T stat on wall plate and assured proper functions system is now producing cold air
4 Ton Daikin Fit 16.2 SEER2 Inverter Heat Pump - Hurricane straps - Locking caps - 5kw Electric heater - SS2 Float switch - Daikin one smart thermostat - 24v UV light - reuse existing air purifier - reuse existing condensate pump & drain line - flush existing line set - reuse all electrical wiring - adapt to existing ductwork - 12 year part warranty - 12 year unit replacement warranty - 1 year labor warranty - 1 year Prime Membership
Kitchen unit not working. Found bad float switch. Replaced float switch, start and tested system. All operations OK at this time.
Rinsed coils down from dust and debris from carpenters. Replaced 20 x 20 x 1 air filter on the larger unit with a Merv 13. Did not have the right size filter for the smaller unit. Need to return with a 16 x 20 x1 filter. Also need to order a 20 x 25 stamp face grill for return in kitchen.
Task Includes -Installation of 3 Ton Carrier Heat Pump -Installation of new return air plenum -Installation of new wood deck stand or aluminum -Adding additional 40ft of copper Lineset with control wire. -10 year parts 1 year Mason Air labor warranty -All permits and inspections included
Performed maintenance everything is working normally continue with maintenance needed
Returned and started up both systems There is no 120v receptacles with power yet for condensate pumps. Will need an extension cord ran to power pumps while ac is running. Disconnected power to systems until that point arises. Installers need to return tomorrow to finish duct work appears to have 3-4 boot boxes that need to be installed to Sheetrock. Also need to bring copper insulation to insulate at air handler
Sent estimate for new 3.5 ton
Found system running with low suction pressures low superheat and extremely cold suction line. I upped the fan speed to try to accommodate for the issues but due believe the txv is burnt and the filter dryer needs replacing. When the next procedure is done we need to r11 flush the line set.
Arrived on site checked system and pressures, all seems to be working
Txv/hard start kit/Capacitor 40/5
AC is freezing up, getting very low suction pressure and normal high side pressure. There is a restriction in TXV. Also outdoor capacitor is very weak and compressor has high startup amps. There is also forms of biological growth inside of blower cavity. Gave client solutions for issues with system. Client chose to go with solution number two. Ordered a new TXV and need to return when part comes in. Also need to replace 40+5 dual run capacitor and 1-3 ton hard star kit.