Hunter was professional and courteous-Told me what is needed and didn’t try to upsell -Overall great guy for the ac world.
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Overall Experience
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Overall Experience
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Price
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Overall Experience
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Price
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Overall Experience
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Quick, professional, on time and very knowledgable. He offered great prices for cleaning our hotels mini splits. Will definitely hire again!
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I really liked James Renfroe, he came out after hours to check on my AC because none else would. After coming out we decided I needed a nice AC and he held the price for me for a few days before I made my decision. He even worked with me on the price, all around great guy. The two men that came out did a fast, quick and quite job, I have no problems with them. Where it kind of fall apart is with the office, they never send me any of the paperwork for my unit that I need to file a rebate with my electric company. Even after calling them and asking for this information many times. If you are reading this please send me this information, I'll love to give you 5 stars.
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Justin was great, extremely high quality work and he worked extremely hard and long hours to ensure my family has cool air at night during our installation
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I enjoyed working with Mason Air for the install of my new AC unit for my mobile home. Service was prompt and professional. The price was competitive. Thank you!
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Very professional, very competitive prices and very knowledge very happy that i called Mason
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James came yesterday and gave me a bunch of options for me, I am a senior that lives alone and low income. He was very understanding and spent a lot of time to help me by explaining everything. I agreed to fix my AC it was the best option for me. He came the day after and worked really hard and he did a very detailed job, he also sanitized the ducts. I truly recommend Mason and James. He is a honest and competent technician!
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Quick to respond! Found problems and provided solutions. Definitely recommend!
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So far so good, got everything running. Brennan our technician is personable and great to work with.
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James was knowledgeable and had the problem figured out in no time at all. Also gave me options to upgrade to a more efficient system.
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Came out because customer had their maintenance guy from the condo complex come over and look at their unit. They said that the customer had a leaking pan under the coil when I got there. I found unit leaking water under the machine the cost to repair that is not worth it with the age being 17 years old Recommended the customer replaces the machine need to get with the owner of the complex in the morning to see about if we’re gonna need a lift and when we can get this done also the homeowner needs to be able to get one of the rooms freed up so we can see the breaker box
Came out because customers condenser wasn’t turning on, upon arrival found machine was not receiving 240. Checked breaker found that the contractor at the customers house is doing electrical work and had it turned off. Machine is working and cooling upon leaving
Came out because customer had another company there earlier today and told him their compressor was bad and felt the price was a little too high. The other company quoted them $825. Our price ended up being almost triple that customer is going with other company
Sent estimate to be signed off on and payed for on previous work done this weekend
No cooling, blower and condenser not coming on. Found broken and brittle wiring in blower compartment on circuit board. Got approval from client to repair wiring. Repaired all wiring and cycled and tested system., Check refrigerant levels, all electrical components and amps. Found Weak outdoor capacitor, compressor had high start up amps, and contactor is burnt and pitted. Gave client solutions for issues with system, however, system is 17 years old and recommend replacing due to age and cost of repairs. Client needs to talk to son about replacement of system and will get back to us.
AC Repairs: I improved airflow and extended the system’s life by disassembling the blower assembly, cleaning dust buildup, realigning the fan, and replacing worn bearings.
Summertime AC Maintenance Service: I performed a seasonal tune-up, which included cleaning the outdoor condenser coils, tightening loose electrical connections, and inspecting refrigerant levels. This proactive maintenance helped prevent mid-summer breakdowns and improved cooling performance.
Client move forward with solution#4. Need to install new supply Plenum and reconnect. All supply runs and seal with tape and mastic. Also need to replace condenser fan motor, which is on order, install hard start kit, and pull and clean evaporator coil. Scheduled for Thursday, July 3.
There was a dead frog shorted onto outdoor PCB board. Replaced board, cycled and tested system. All operations OK at this time.
Came out for the machine not working correctly. The customer just had their machine changed from their mothers so they got recommended upon arrival. Customers machine was working. Customer cleaned out the drain line. I double checked before I left that I was draining correctly and customer is cooling
I’m out because customer system wasn’t cooling upon arrival. A customer had already cleaned out drain line, but wanted me to check to make sure it was completely cleaned out while checking found machine is oversized outside and undersized inside. Sold customer membership to make sure machine will run good in the future or in case the possibility of having to replace
Performed tuneup on AC system. Rinsed indoor and outdoor coil, checked temperatures, checked static pressure, checked air filter, inspected blower wheel, cleaned and flushed drain line, checked refrigerant pressures, inspected all major and minor electrical components. Found air leakage in supply Plenum where supply flex runs tap into, evaporator coil is very dirty, and full of biological growth, blower cavity has biological gross buildup, there is no surge protection on system, compressor has high startup amps, and condenser fan motor is over amping. Gave client solutions for issues with system, however, system is 5 years old and recommend recommended replacing due to condition and cost of repairs. Client needs to discuss all options with spouse and will get back to us. System is operating OK at this time, signed client up for annual membership.
Came out for machine, not cooling properly upon arrival found clogged drain line. We were out there recently and did not clear the drain line at all. There was a bunch of sludge and slime caked in the drain line. Treated drain line and got customer up and running, triple checked, and double flushed it to make sure it was working properly before leaving customer customer is satisfied and happy before leaving machine is operational.
-Clean blower assembly and evaporator coil on mini split unit -install mini split UV light System still not working after blower was cleaned, need to replace indoor and outdoor PCB board getting a U4 error code on mini split. Order parts and need to schedule to return to replace when parts come in. Parts are being shipped to the office.
Performed first system maint while onsite Installed new uv Checked all electrical Blower motor bearings Condenser bearings Electrical connections Cleared and treated drain line Freon pressures are to apec Amp draws within range All working as designed Task Includes -Maintenance plan for Mason air and Apex Plumbing -Installation of all new 2 year UV lamp