Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from Mason Air Conditioning & Heating:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
Overall Experience
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Price
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Brad did a great job servicing the equipment and was very thorough taking pictures and notes and getting to know the system. Answered all my questions.
Response from Mason Air Conditioning & Heating:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
Overall Experience
Quality
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Brad always shows up on time and provides fantastic service. Honest and friendly.
Response from Mason Air Conditioning & Heating:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Taped and Mastic supply plenum
Upon arrival, the homeowners son said that he’s not allowed to leave the garage door open anymore because the unit won’t keep up after checking over everything and checking time split everything looks good. Try to get a hold of the parents to ask a little bit more questions both of them are busy at this time Before leaving was not able to talk to anybody.
Recommend replacing front filter on regular basis current one is restricting airflow Improved indoor air quality and keeping interior coil clean can be achieved with a Unique UV bulb and Air scrubber on duct installed Maintenance was completed and system will be working normally with a new filter
Unit 1 is down needs to be recharged and leak sealant added with maintenance , unit 2 and 3 need maintenance
Clog drain/vacuum and nitro
5ton Heatpump Inverter 12 year parts warranty 6 year unit replacement warranty 1 year labor warranty 1 year maintenance visit Permits and inspections (Hillsborough) Warranty registration Labor Taxes Misc Parts and materials Removal and disposal of old system Property and floor protection in work areas New thermostat (daikin one) New float sensors Hurricane pad and tie downs Lineset flush (rx11) Nitrogen Brazing procedure Nitrogen pressure test Vaccum test Drain line flush Electric Heater Kit Emergency drain pan System start up and Charge verification Air handler and condenser surge protectors Duct system- 23 Runs total New supply and return plenums Trunk lines Distribution boxes Supply runs All duct sealed and strapped to code requirements Air quality Reme Halo induct air purifier 5" media filter 24v Germicidal UV lamp
Brennan G Today I visited to finalize the system and duct replacement estimate. Dave and Catherine payed a 50% deposit via check. The job is scheduled to begin on 02/17 , will be a 2-3 day job.
Brennan G Today I visited to provide estimates for system replacement.
Remove Evaporator coil Replace drain pan Re-install Evaporator coil Nitrogen pressure test Vaccum test Includes 3lbs r410a Drain flush Remove p trap at air handler Install new p trap outside Duct sanitation included
Brennan G Today I visited for a system maintenance and to also inspect a water leak at the air handler. Upon arrival I discovered the evaporator coil drain pan was cracked and this is what was causing the water leak. We gave Brian a quote to replace the pan and agreed to have the work preformed. I Informed Brian I would have the office call to schedule the repair
Performed 2nd maint on prepaid plan Checked all electrical connections Amp draws in motors within range Cleared and treated drain line Washed condenser coils Sprayed leave on coil cleanser on evaporator coils System is performing as designed at this time Sent client options for maint plan renewal and new UV cell
Brennan G Today I visited for a mildew smell inside the home. I preformed an Inspection and found the duct system is original to the home (manufactured home 1980s). I found the main supply duct under the floor is dirty and deteriorating. I provided an estimate to sanitize the existing duct and install all new duct.
Brennan G Today I visited to inspected and diagnose all 3 AC systems after a lightning strike had caused 2 of 3 systems to stop cooling. System#1: 3.0ton heatpump , serves leftside 2004 Trane Condenser, 2010 Goodman air handler. Air handler is locted in "playroom" closet. Horizontal This system is running but not cooling and needs major repairs preformed that are unrelated to the lightning strike. I found this system is low on refrigerant and a visual sign of a refrigerant leak on the evaporator coil. The condenser coil is dirty and corroded. Burnt contact relay. Does not have a primary drain pan Float sensor( has caused water damage in the past). Dirty blower wheel, dirty drain line. High compressor start amps. Due to age , overall condition and total repair cost , repairs are not recommended System #2: 4.0ton heatpump. Serves upstairs, 2-zone system. 2004 trane condenser, 2004 trane air handler. Air handler is locted in attic, horizontal This system needs a new condenser fa
Arrived to find clogged drain line and bad float switch again. Clients are unhappy with system and made aware the system is 100% fine it’s the float switch which is not part of the system it is additional and code requirement. Need to schedule maint
No cool! Frozen to condenser! Likely evap coil leak! Repair vs replacement estimates given!