Performed in an outstanding and very professional manner. Very confident executing required repairs and making customer nervous customer relax and trust them. Will come back again. Thank you.
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Extremely professional. Explained the issues thoroughly, provided guidance and reasonably priced solution . Thanks.
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Have had my share of unethical service personnel. Nick was on time. Explained to me everything that he was going to do. He was very professional and very detailed in his work. I would and will highly recommend this company. Thank you for giving me great service and peace of mind.
Response from Mason Air Conditioning & Heating:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
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No cooling, system running upon arrival, however, compressor is rattling very loud and not pumping refrigerant. Then compressor shut off on overload. Got compressor to cool down and compressor started up. OK however start up amps were very high. Also static pressure very high on system, even with lower merv filter in it. Cold air return is undersized. Need to change 16 inch flex to 18 inch flex and 9 inch flex 10 inch flex. Also recommended replacing compressor. Compressor still under parts warranty. System was never registered by company who installed it so there is only a five year parts warranty. System is running and operating at this time, however, it will go out again. Client is going to try to have company who installed system to come back and fix return and make other repairs.
Found system tripping out on high head pressure Removed charge again to still find restriction in 3/8 copper piping at air handler. Removed pipe and repaired with new. Pulled 497 micron vac and checked charge again. System ran for almost 45 mins dropped temp down in home from 80-77 before leaving and pressures never sky rocketed. Believe this is the final fix for this system
Arrived and client stated that he had AND Services out and they stated he needed a new drain line. Found drain line cleared but client was using a highly restricted filter. Removed filter to find system to start draining properly! Client is going to sign up for membership
Arrived to find lose connections at condenser Repaired and tested system all okay at this time
2.5 Ton Carrier 14.3 SEER2 Heat Pump - Hurricane pad - Hurricane straps - Locking caps - T6 Thermostat - 5kw Electric heater - SS2 Float switch - 10 year part warranty - 1 year labor warranty - 1 year prime membership
Client had another company replaced their system a couple of months ago. Client was having nothing but problems with the system and is having old company remove unit and having us replace it with a 2 1/2 ton Carrier heat pump system. Inspected ductwork in attic and advised client that ductwork should be replaced along with the proper IAQ. There is biological growth buildup in ductwork, along with some air leakage. Ductwork is most likely original to when the house was built. Client just wants to replace system for now and possibly do the ductwork six months to a year down the road. Scheduled install for Friday, June 13. Client finance full amount.
Task Includes -Replacement of out of warranty variable speed blower motor -Replacement of out of warranty control module
Sent estimate for new blower motor and control module
Came out for machine not turning on upon arrival found fuse was bad from error code after checking over all reasons of why the fuse was blowing found a bad thermostat. Replaced thermostat and machine now is operating correctly.
Arrived to find burnt wires to condenser and burnt disconnect. Advised client system is really old and could have more issues. Client invested in band aid repairs After replacement of disconnect the compressor contactor was welded from the burnt wire and had to replace it as well. Started system to find working to best of ability. The blower motor is running but client stated not blowing as hard as it use to. Checked and found blower motor is running and spinning but advised could be from improper air flow. Advised that if the motor goes out he should really consider system replacement due to age and cost of repairs Task Includes -Installation of new disconnect
Power outage reprogrammed thermostat
Found clogged condenser coils Client is cleaning
Came out for a maintenance upon arrival customer had concern about water and float switch clear drain no problem at this time. Need to go over with customer options of repair versus place for low refrigerant and machine is not keeping up during hot time of the day
Arrived to find float switch tripped due to clogged primary drain line. Advised client how bad drain line was clogged and how bad condenser coils was desbris up offered maint plan and a in line drain cleanser to assure drain line will stay cleaned when we are not out onsite servicing system. Client wished to only due bare minimum today and clear the drain line. Performed the below Task Includes -Clearing and treating condensation line
