Service was prompt, informative, and I am confident in the resolution.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
James was Joy to have over to correct our issue. He was Punctual, Polite & informative.
Overall Experience
Quality
Price
Convenience
Brennan G came out and gave an estimate for a mini split unit for one of our tech rooms. He was on time and explained everything. The estimate was definitely fair. Thank you.
Overall Experience
Quality
Price
Convenience
No cooling, evaporator coil is freezing up. Blower motor are not running. Found bad blower motor/module. Need to order parts on Monday and return to make repairs.
2 Ton Goodman 14.3 SEER2 Heat Pump - Hurricane pad - Hurricane straps - Locking caps - Thermostat - Electric heater - Float switch - 10 year part warranty - 1 year labor warranty
Showed up at secondary pan was full of water trip secondary float switch no water and prime we were just out here drain lines weren’t cleared and unit got backed up so that’s why the unit wasn’t working
No cooling, did a complete evaluation of AC system. System is blowing out cool air but not cold air. Did an electronic leak search and found leak in evaporator coil, also indoor capacitor is weak, outdoor unit condenser fan motor, not running due to a bad dual run capacitor. Also found heavy amount of biological growth on blower wheel and in air handler cabinet. Gave client solutions for issues with system, however, system is 14 years old and recommend replacing due to age and cost of repairs. Client chose to replace system at this time. Installing 2 ton Goodman system on Thursday, August 28. Client is going to be filling out financing forms this afternoon on lunch break and will follow up with her at that time.
Performed system maintenance. Found equipment and all small parts operating to manufacturer specs at this time.
RTU #14 making loud noise up on the roof. Diagnosed issue to be a bad condenser fan motor and blade for circuit #2. Ordered parts to be replaced. Parts will take 3 to 5 business days to come in and we’ll schedule with client as soon as parts are available.
Client stated roof was leaking by ac unit. Is raining, thunder, and lightening. Do not feel safe to be exposed in the rooftop at this time but I did go up in the man lift on site to inspect the drip. Could not 100% identify leak but does appear to not be the system due to water coming from roof away from where curb is and dripping on top of duct work not in it.
Task Includes -Installation of New Daikin Fit Inverter Heat Pump -Connecting to existing duct work, electrical, and copper -12 Year parts 12 Year System Replacement 10 Years Labor Installed upstairs system Upstairs working as designed will return tomorrow to install downstairs
Arrived to find restrictions in downstairs unit Advised replacements over repairs Set install for wed
James returned and performed the below Task includes -Evacuation of existing Freon in system -Removal and installation of new suction line port -Installation of new in line filter dryer -Pressure testing for further leaks -Triple evacuation of system -12LBS R-410A (may not take entire charge this is worse case scenario) System is now cooling as designed client is happy
James helped diagnose RTU 11 and show Brad and hunter mini splits and walk through on cleanings. Brad and Hunter still in site performing maintenance. RTU11 needs new suction port someone in the past has damaged this port and makes it non serviceable. System is definitely low on r-410a and made laura aware due to temp split and suction line temperature. Ran a leak test on system but could not pin point a leak. Made Laura aware we need new service port on suction side and then can service/ charge system and further leak test.
Need to talk with the pinkards about project and what routes they wish to take.
Task Includes -Installation of new 4” dryer vent into attic and attached to old vent stack. -Moving thermostat to new location -Moving 10x6 supply air grill
