James was Joy to have over to correct our issue. He was Punctual, Polite & informative.
Overall Experience
Quality
Price
Convenience
Brennan G came out and gave an estimate for a mini split unit for one of our tech rooms. He was on time and explained everything. The estimate was definitely fair. Thank you.
Overall Experience
Quality
Price
Convenience
Upon arrival client stated system #5 was not cooling properly and has had high humidity. Climbed on roof top to find the return air panel had fell off. Escrowed and secured door to system and walked entire building to reassure no further issues
Arrived to find systems secondary pan completely filled with water. Cleared and treated both drain lines while on site. Cleared secondary drain pans. Identified each systems drain line Need to return to extend clients #1 drain line to assure proper flows at all times. Need to add drain line cleaners to both systems to help prevent clogs in future. Task Includes -Clearing 2 condensation lines -Removing gallons of water from secondary pan
Water leaking from a ceiling underneath RTU #17. Did a complete evaluation of rooftop unit. Found several gaps in service panels which would allow rainwater and outside air to enter into unit. There are multiple spots inside unit that are patched up with spray foam and floors are rusted and rotting. Recommend replacing RTU because of rust and water leaks. There is no guarantee that if trying to patch up gaps and leaking areas that there will not be further issues in other places. Will send estimate via email and contact client to find out what the next steps will be.
Brennan G Today I visited and preformed the first filter change visit (1/4) and the first maintenance visit (1/2) for all 18 RTUS for the Chapel. I sprayed all of the evaporator coils with cleaner, cleared drain traps. Inspected electrical cabinets and verified all of the major system components are operating normally. I also added screws to many of the RTU panels. Tomorrow I will be returning to replace the belt for RTU#12 , and preforming filter changes/ maintenance for the Hope Center
Brennan G Today we evaluated how to get temperature control from room 107 into room 109. We discovered the existing thermostat has a compatable remote sensor accessory.
2 visits annually for maintenance and inspections 10% Off repairs and services No after hours or weekend service fees Priority Service when scheduling appointments Replacement of RTU filters every 3 Months 20 RTUs 3 Minisplit system Filter changes are not included
Brennan G Today I visited for the 2 rtus at the hope center. System #1 has 4 - 20x20x2 System #2 has 4 - 20x25x2 We will plan on replacing the filters during the first quarterly visit
Edited estimate for service agreement
Today I visited and provided a quote to install a mini split
Arrived to replace TXV at air handler Before pumping system down I checked Freon pressures to indeed find that the valve was not metering correctly with a current evaporator temp of 33 almost 32 degrees with a lower suction pressure. This is a strong indication of why the system was not keeping temp on hotter days and reasoning on why system froze up the other day. Replaced expansion valve pulled vacuum on system. Checked operation to find much better coil temp and pressures. Was no needing of adjustment for valve which is very promising. Made Mr. Johnston aware of everything in the above text and also have a time stamped photos of when I arrived current temp in home when I started system back online and when I finished running system. The home has cooled back down to set temp while on site!
Arrived to find system frozen up and off in float switch Thawed unit and tested to find pressures at manufacture specs Tested all known functions but could not get system to show why it froze up. Will contact client in am
Upon arrival client stated system was not cooling when they had gotten home from vacation. Woke up this morning and system was running. Investigated system to find drain line plugged with debris. Checked system operation to also find weak start cap. Advised replacement of start cap to prevent potential no cool call again and clearing of drain line for free with maintenance membership. Client stated they already had a maintenance contract with another company and that when theirs is up they will call to schedule for ours. Performed drain line clearing and replacement of starting component. System now operational to manufacture specs
Arrived to find t stat set at 74 and satisfied at 74 Client had stated system would not cool this past Saturday and temp went up to 81. Removed entire charge and weighed in factory charge. Fan speed is set accordingly and adjusted mechanical txv per specs to now gather pressures and temps of 124/346 sh9 sc12 VSAT43 LSAT 106. Temp split is right at 20 degrees I have 80 degree air entering air handler and 61 degree air exiting. Home will take some time to cool down today as I have been turning system off frequently to continuously adjust txv. If problem still occurs made client aware we will return to fully insulate attic.
