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Hunter did a great job and we was very happy with the service. He explained everything to a T!!! Thanks!!!
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For a system that is only 2 years old, it's very disappointing to have one problem after another. And now, another $2,000. $700 for a ultraviolet light? I hope you are not taking advantage of 85 years old widow leaving on a fixed income, whose social security this month is going to a 2 year old system. Opinion written by Macia son Mark Reth
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Service tech Mike was very knowledgable and even though he was not scheduled to be on call, he came out on a Sunday to help resolve our AC issue.
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He was on time and did a perfect job.
Response from Mason Air Conditioning & Heating:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Technician James was well trained, thorough and polite. Very happy with his professionalism. He was able to fix our problem and we are going to continue to use Mason for all our HVAC preventative maintenance.
Response from Mason Air Conditioning & Heating:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Response from Mason Air Conditioning & Heating:
We're thrilled to hear that you had such a positive experience with us. Thanks for your kind words.
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Came through immediately, and was able to help me on the spot. Very honest and fair.
Response from Mason Air Conditioning & Heating:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
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Our condensation drain was blocked and apparently had been this way for a while due to the amount of water. I contacted Mason Air Conditioning and Heating based on a recommendation from NextDoor and we were not disappointed. The ladies in the office were caring, attentive and helpful. I even had to contact them on Sunday and the technician who tried to help me with the issue until they could come out on Monday. The technician Tory arrived on time Monday, was very professional, knowledgeable and explained everything he was doing. When we received the bill we were pleasantly surprised! I would 100% recommend this company and we will use them in the future!
Response from Mason Air Conditioning & Heating:
We're delighted to hear that our heating and cooling service met your expectations. Thank you for your kind words.
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I called Mason Air Conditioning on Wednesday (4/17/24) about no a/c. They not only came out the same day but there was no service charge! They were able to get the parts and were back two days later and did the installation. In less than two hours the system was working and cooling our home! The technician, Michael Stevenson, was great. Mason sent him and another tech to ensure the installation went quickly because we were having guests arrive in the late afternoon. Mason might not be the least expensive but their Customer Service is outstanding!! Thanks again to everyone on the Mason Air Conditioning team!!
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We have had some issues with the install, but overall we are happy as you have worked to make things right.
Response from Mason Air Conditioning & Heating:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Very pleased with the customer service from both the office and tech that came out to my home.
Response from Mason Air Conditioning & Heating:
Thank you so much for taking the time to leave us a 5-star review!
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On time knowledgeable and great price
Response from Mason Air Conditioning & Heating:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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No cooling, found thermostat blank due to tripped float switch. Found drain line clogged, also system is low on refrigerant and condenser fan motor over amping. Gave client solutions for issues with system, however, recommended replacing system due to condition and cost of repairs. Client decided to replace system. Installing a 2 1/2 ton carrier heat pump on Thursday, July 3. Client financed $8,472 and paid $420 down. Client also signed up for annual membership. Cleared drain line to get client cooling until system is replaced.
Performed tuneup on AC system. Rinsed indoor and outdoor coils, flushed drain line, replaced air filter, inspected blower wheel, checked temperatures, checked static pressure, checked refrigerant pressures, inspected all major and minor electrical components. Heavy amounts of biological growth buildup on evaporator coil, UV bulb is burnt out, compressor has high startup amps, and condenser fan motor is over amping. Gave client solutions for issues with system, however, system is 8 years old and recommend replacing due to age and cost of repairs. Client would like to discuss options with father and will get back to us. System is operating and running OK at this time.
Rescheduled due to weather Performed maint Checked all electrical connections Amp draws in motors Starting component Freon pressures good Belt is okay at this time but will need replacing on next visit please be sure to bring new belt and spare. Washed reusable filters Water hose at neighbors building at end of complex Checked ERU system will need 10ft ladder to reach Cleared and treated drain line Sprayed evaporator coil with washable cleaner All is working as designed at this time with no issues
Returned and adjusted fan speed Before doing so only had 80 cfm existing vents After adjustment and with tech support I now have 100-160 cfm out of all vents with both zones open. Advised client if this does not fix issue will need to disable the smaller zones size invest in mini split and keep the 5 ton exisiting system to control the operational side of office
Task Includes -Replacement of in warranty evaporator coil horizontally in attic -Freon per Lb as needed per manufacturer specs *** Please note Freon is subject to change and is based per LB*** -1 year warranty on repair - 1 year maint membership with filter replacements included please see attached filter sizes
Arrived to find drain tube stuck in ground outside Client has had issues in past performed today’s visit as courtesy
Out for system, not turning on found problematic float switch with no water and drain line bypassed the problem got machine up and running need to go over a customer with options because the tenant says machine is not keeping up throughout the day
Arrived to find system running and client stating that system runs 14 plus hours a day and doesn’t dehumidify well even with separate dehumidifier attached to system. Investigated system to find 18SEER inverter low in r-410A. Found leak in evaporator coil and made property manager aware. Advised that filters need to be changed and service plan. Client agreed to replacement of evaporator coil and I agreed to a membership plan and filter change per maintenance visit for the total signed off on today. Charged system with Freon to get by until I can return with new coil. Will let client know in am available times to have replaced. System now cooling as designed with 48 degree exiting air and 68 degree return air
Came out to house to find no one at home Called client let me in on side in garage and wanted to add mini split to garage that he is converting to game room. Sent quote for not only a mini split application to be installed but to adjust the breaker panel due to not enough room in panel for another 240 v breaker. Awaiting for further approval
Customer drain line backed up, back flushed with water, treated with drain solution, vacuum pumped out, system is now draining properly. Customer asked if I could take a quick glance at around the system to see if there was anything that stood out. System cooling and drain well at this time
Sent estimate for installation of warranty blower motor and air hood adjustment if needed
Found system clogging drain and overflowing pan dumping excessive water into return Need a Coil pull and clean and mesh screening of return to keep out dog hair from getting into system. Changing filters on a regular basis will be needed for proper cooling
Went to go do CFM rating motor is bad. Need to see if it’s under warranty.
Cleaned drain line with positive pressure and vacuum. Recommended to sign up for Mach 1 Membership + All New Drain Pump
Arrived to find drain line clogged Also found extremely plugged 18x18x1 return air filter restricting air flow to air handler causing system to pull water from drain line tripping float switch. Advised client that drain cleaning was necessary and that adding a drain line cleaner tab was highly recommended to both systems in home. Client wanted to only clear and add treatment tab to main system in home. Performed the below task and checked system operation to find now working as designed Task Includes -Installation of condensate in line drain cleaner -drain line clearing CLIENT HAD NO REPLACEMENT FILTERS AND HAD TO LEAVE MAIN FILTER OUT UNTIL NEW WAS BOUGHt